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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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February 02, 2022

Appointment was easy to make and receive a reminder also the day before the scheduled day More

by Ss90nine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Feb 02, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again next time here at Bob Baker Subaru!

Feb 03, 2022 -

Ss90nine responded

Excellent service and happy with the Service department

February 02, 2022

Terry, the salesman was the brightest light in my experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the de More

by SLADE991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Heitger, Lester Cochran, Jamie Weeks
Feb 17, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this feedback. I'm sorry to hear that your recent experiences with us have been less than satisfactory and will make sure these concerns get addressed with our team so we can work to improve our service where needed. I hope you'll consider giving us a chance to do better in the future. Thanks again and please don't hesitate to reach out directly if you would like to speak with us in greater detail. Don Elliott - Customer Service Relations Manager - (760) 804-5038

February 01, 2022

Personable service even with computer changes i recommend my service representative. Not sure what else to say More

by GREGORY.HOLCOMB2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
Feb 02, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review, Gregory - it is much appreciated by all of us here at Bob Baker Subaru!

February 01, 2022

Thank you for updating my starlink in record time!....I will continue my service in carlsbad More

by RSYOUMANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 02, 2022 -

Autonation Subaru Carlsbad responded

It was our privilege to serve you! Thanks for giving us the chance to earn your business - we look forward to seeing you again next time here at Bob Baker Subaru!

February 01, 2022

Everyone made me feel welcome and helpful and told 4 to 6 hours and on the way home in 5 1/2 hours More

by KABELL58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 02, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! We're so glad you had a pleasant experience with our team here at Bob Baker Subaru and we hope to see you again in the future. Take care!

January 31, 2022

Eric was a fantastic service rep, was very patient in helping diagnose the problem and offered a loaner car. More

by dlakey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jan 31, 2022 -

Autonation Subaru Carlsbad responded

We are so happy to hear that Eric could do such a great job for you at Bob Baker Subaru! Thank you very much for your kind words!

January 30, 2022

The young man waiting me was polite, personable, and very helpful. I had to get my car serviced before my road trip and as usual I can’t thank your service department enough for feeling safe and secure o More

by UPATREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 31, 2022 -

Autonation Subaru Carlsbad responded

We are so proud and happy to hear that! Thank you very much for your kind words, Bob Baker Subaru appreciates you.

January 27, 2022

Everyone there is great to work with when you need to bring your car in for service. Great staff! Would highly recommend anyone to get their next Subaru from this dealership! More

by steinecke4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jan 28, 2022 -

Autonation Subaru Carlsbad responded

Thank you for supporting the Bob Baker Subaru team! We appreciate your business, as well as your recommendation, and look forward to seeing you next time!

January 27, 2022

Very helpful staff. Car was completed in a timely manner. Nothing seems to have went wrong. More

by SQUAMI_2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Maldonado
Jan 28, 2022 -

Autonation Subaru Carlsbad responded

Thank you for reviewing your recent visit here at Bob Baker Subaru! We appreciate your feedback and hope to see you again next time!

January 27, 2022

Very efficient snd friendly. Good communication from eric. Finished early and nicely washed. No complaints b More

by JILLELLIS_MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jan 28, 2022 -

Autonation Subaru Carlsbad responded

It means so much to hear our team gave you such excellent care! Thank you! – Bob Baker Subaru

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