Autonation Subaru - Service Center

Appointment was easy to make and receive a reminder also the day before the scheduled day the day before the scheduled day More

Terry, the salesman was the brightest light in my experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the de experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the dealerships). It did however take over two hours to complete my paperwork and I still left without copies of my deal. In the dealerships defense, they are in the middle of a remodel and a new computer system integration. I wrote the experience off as a "one time hiccup" When I went back to drop my other Subaru off for service and pick up my new car, it was more of the same ( this was 5 days later btw). I pulled into the service drive got out of my car and stood for 10 min without being acknowledged. I finally went door to door looking for someone to check me in. Someone finally helped me and checked me in. I went back to sales department to pick up my paperwork and keys to my new car. I interfaced with Jill and she promptly brought me my keys and paperwork for the new car. She walked to the new car only to find out the the Due Bill was not completed ( note: they had the car for 5 days). More scrambling , more waiting to try and uncover why it was not completed. After about 30 minutes they reprinted the due bill and sent me to Parts to pick up my cross bars - albeit uninstalled. They did offer to install but I had already been waiting now for an hour between service and missing due bill and had to leave. The capper was today, I went to pick up the Outback from service arrived in the drive and again stood there, along with 3 other arms folded customers waiting around, No greeter, no I'll be right with you .... nothing. I identified my service advisor name on the door and stood outside his office while he was on his computer ( looked as though he was also being trained on a new system) .... nothing - no hello no I'll be right with you - nothing. I tracked down a lot attendant, who grabbed another guy who was able to find my paperwork so I could leave..... another 30min process that just didn't need to be that way. $130 oil change and tire rotation is expensive, especially combined with poor service More

Personable service even with computer changes i recommend my service representative. Not sure what else to say my service representative. Not sure what else to say More

Thank you for updating my starlink in record time!....I will continue my service in carlsbad will continue my service in carlsbad More

Everyone made me feel welcome and helpful and told 4 to 6 hours and on the way home in 5 1/2 hours hours and on the way home in 5 1/2 hours More

Eric was a fantastic service rep, was very patient in helping diagnose the problem and offered a loaner car. helping diagnose the problem and offered a loaner car. More

The young man waiting me was polite, personable, and very helpful. I had to get my car serviced before my road trip and as usual I can’t thank your service department enough for feeling safe and secure o helpful. I had to get my car serviced before my road trip and as usual I can’t thank your service department enough for feeling safe and secure on my trip. More

Everyone there is great to work with when you need to bring your car in for service. Great staff! Would highly recommend anyone to get their next Subaru from this dealership! bring your car in for service. Great staff! Would highly recommend anyone to get their next Subaru from this dealership! More

Very helpful staff. Car was completed in a timely manner. Nothing seems to have went wrong. Nothing seems to have went wrong. More

Very efficient snd friendly. Good communication from eric. Finished early and nicely washed. No complaints b eric. Finished early and nicely washed. No complaints b More