Autonation Subaru - Service Center

The customer service was wonderful! I drove up without an appointment, they made time for me. The Estimates were accurate, repairs were done well and communication was on point. So glad we came to Bob B an appointment, they made time for me. The Estimates were accurate, repairs were done well and communication was on point. So glad we came to Bob Baker! More

Norm Amabile is an indispensable member of the service department at Bob Baker Subaru. Very efficient, reliable and knowledgeable. He is a real "people" person whose honesty and trustworthy nature giv department at Bob Baker Subaru. Very efficient, reliable and knowledgeable. He is a real "people" person whose honesty and trustworthy nature gives you a sense of comfort and ease. Norm keeps the service department team running like a well-oiled machine while treating everyone with respect. Very pleased with the quality of service which was completed well within the time quoted. More

The service and part departments were professional and worked faster than predicted. I was give honest advice and the best deal possible. worked faster than predicted. I was give honest advice and the best deal possible. More

Julian was an amazing advisor. He went above and beyond in handling my car and made me feel very comfortable about my repair. I recommend him highly to all my family and friends! in handling my car and made me feel very comfortable about my repair. I recommend him highly to all my family and friends! More

Jim was helpful and honest. Not happy about intermittent transmission though. Timely and with good communication. transmission though. Timely and with good communication. More

Service department is great overall. Julian Perez is a really terrific as well and exceeds customer expectations. I’ll have your staff are professional. really terrific as well and exceeds customer expectations. I’ll have your staff are professional. More

First: the advisor Lester, was phenomenal. Second: Beyond that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which were never returned until I left one to Lester’s direct line. He called me back within the hour. Third: $100 for an oil change is shameful. Fourth: A part was ordered and I was never advised it was in. Was told two or three days. If it wasn’t for me calling 10 days later, I’d still be wondering. So much for customer service. Fifth: Again Lester was the only bright spot in this encounter. He was thorough, respectful and took the time to go over things in detail. You should keep him around, he will help you clean your act up. People go to a dealer for a specific level of service. The advisor can only do so much. This boils down to poor leadership and management. While Covid is responsible for some of todays issues, dealers need to be aware of this and adjust accordingly. Your dealership has failed the primary responsibility: CUSTOMER SERVICE. More

Jim is great! Always very responsive and true to his word. Thanks Jim and Bob Baker Subaru! word. Thanks Jim and Bob Baker Subaru! More

Appreciate how good they are at communicating the status of the service being done to my car. I also appreciated them locating the fact that I had a weak battery. They replaced it along with the service I h of the service being done to my car. I also appreciated them locating the fact that I had a weak battery. They replaced it along with the service I had requested. More