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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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December 29, 2021

Awesome service but phone system appears to not be working, as I was hung up on at least 15 times. More

by Eeeeeeeee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Jan 05, 2022 -

Autonation Subaru Carlsbad responded

Thank you for bringing this matter to our attention - we will be looking into it further. Take care and thanks again!

December 29, 2021

Lester was great, very considerate and very helpful for my situation. I felt well taken care of. More

by mlarew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester ....
Jan 03, 2022 -

Autonation Subaru Carlsbad responded

Thank you for rating Lester and the Bob Baker Subaru team five stars!

December 29, 2021

This was my 1st visit. I had an appt and they took my car immediately. The waiting room had coffee and cookies, and my car was finished in 30min. Great service. More

by chrisbchamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Jan 03, 2022 -

Autonation Subaru Carlsbad responded

Thank you so much, Chris! We are so glad we could make your visit worthy of a five-star rating! - Bob Baker Subaru

December 28, 2021

As always Bob Baker Subaru service personnel excellent at putting the customer first. Thank you Julian Perez. More

by jsimon3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 03, 2022 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Subaru customer, Julian! We're truly grateful for your kind feedback about our team and we look forward to seeing you at your next visit!

December 27, 2021

Excellent customer care by Erik Lopez. Car express service completed within the promised, reasonable, time. Very satisfied with service experience. More

by jarceospider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Dec 29, 2021 -

Autonation Subaru Carlsbad responded

Erik will be so pleased to hear that they made your visit a five-star experience! We're happy you feel confident bringing your vehicle to Bob Baker Subaru!

December 25, 2021

I have already filled out this survey. I was very happy with my experience at Bob Baker 🙂 More

by rosepine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 28, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for your feedback and five-star rating! - Bob Baker Subaru

December 24, 2021

Arrived for installation of door moldings and was told we had to pay over $500. It took over one hour to locate paperwork to confirm that we had already paid for parts and labor to install. Wife was at home More

by landa0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Lopez, Freddi in Sales, Julian Perez
Dec 24, 2021 -

Autonation Subaru Carlsbad responded

I am sorry for the poor communication, the missing paper work should not have been missed placed and we do apologize for any delay. Thanks for your understanding and business. Norman

December 22, 2021

The team has always been super friendly and helpful, so I always take my Crosstrek here for service. More

by arizti28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, Tanner Knapp
Dec 23, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave Bob Baker Subaru this five-star review! It makes our day to hear that we've given your Crosstrek such excellent care! Thank you!

December 22, 2021

Took my new outback in for the first oil change. Service was so fast! Staff was very friendly. More

by cgharrison
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 23, 2021 -

Autonation Subaru Carlsbad responded

We can't thank you enough for your review! We look forward to seeing you again next time at Bob Baker Subaru!

December 18, 2021

Service today was excellent, Jim provided the mirror replacement as promised. On time. Thank you for a good job More

by Hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
Dec 20, 2021 -

Autonation Subaru Carlsbad responded

Hi Hank, thank you for taking the time to share your experience working with Jim at Bob Baker Subaru! We look forward to seeing you next time!

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