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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 31, 2021

Provided excellent customer service and stayed with a confusing sensor issue until it was fixed. The dealer also has a comfortable waiting area both inside and out side. More

by Shirleymike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jan 04, 2022 -

Autonation Subaru Carlsbad responded

Thank you for trusting Bob Baker Subaru with your vehicle! We're glad our team was able to resolve the issue for you and we hope we can be of service again in the future. Take care!

December 30, 2021

Lester Cochran was very caring respectful of my needs when arriving to get the service for my car More

by eceteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Jan 03, 2022 -

Autonation Subaru Carlsbad responded

We're pleased to heat that Lester Cochran could provide you with this level of customer service! We appreciate you choosing Bob Baker Subaru for your service needs!

December 29, 2021

Awesome service but phone system appears to not be working, as I was hung up on at least 15 times. More

by Eeeeeeeee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Jan 05, 2022 -

Autonation Subaru Carlsbad responded

Thank you for bringing this matter to our attention - we will be looking into it further. Take care and thanks again!

December 29, 2021

Lester was great, very considerate and very helpful for my situation. I felt well taken care of. More

by mlarew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester ....
Jan 03, 2022 -

Autonation Subaru Carlsbad responded

Thank you for rating Lester and the Bob Baker Subaru team five stars!

December 29, 2021

This was my 1st visit. I had an appt and they took my car immediately. The waiting room had coffee and cookies, and my car was finished in 30min. Great service. More

by chrisbchamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Jan 03, 2022 -

Autonation Subaru Carlsbad responded

Thank you so much, Chris! We are so glad we could make your visit worthy of a five-star rating! - Bob Baker Subaru

December 28, 2021

As always Bob Baker Subaru service personnel excellent at putting the customer first. Thank you Julian Perez. More

by jsimon3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 03, 2022 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Subaru customer, Julian! We're truly grateful for your kind feedback about our team and we look forward to seeing you at your next visit!

December 27, 2021

Excellent customer care by Erik Lopez. Car express service completed within the promised, reasonable, time. Very satisfied with service experience. More

by jarceospider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Dec 29, 2021 -

Autonation Subaru Carlsbad responded

Erik will be so pleased to hear that they made your visit a five-star experience! We're happy you feel confident bringing your vehicle to Bob Baker Subaru!

December 25, 2021

I have already filled out this survey. I was very happy with my experience at Bob Baker 🙂 More

by rosepine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 28, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for your feedback and five-star rating! - Bob Baker Subaru

December 24, 2021

Arrived for installation of door moldings and was told we had to pay over $500. It took over one hour to locate paperwork to confirm that we had already paid for parts and labor to install. Wife was at home More

by landa0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Lopez, Freddi in Sales, Julian Perez
Dec 24, 2021 -

Autonation Subaru Carlsbad responded

I am sorry for the poor communication, the missing paper work should not have been missed placed and we do apologize for any delay. Thanks for your understanding and business. Norman

December 22, 2021

The team has always been super friendly and helpful, so I always take my Crosstrek here for service. More

by arizti28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, Tanner Knapp
Dec 23, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave Bob Baker Subaru this five-star review! It makes our day to hear that we've given your Crosstrek such excellent care! Thank you!

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