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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 22, 2021

Took my new outback in for the first oil change. Service was so fast! Staff was very friendly. More

by cgharrison
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Dec 23, 2021 -

Autonation Subaru Carlsbad responded

We can't thank you enough for your review! We look forward to seeing you again next time at Bob Baker Subaru!

December 18, 2021

Service today was excellent, Jim provided the mirror replacement as promised. On time. Thank you for a good job More

by Hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
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Dec 20, 2021 -

Autonation Subaru Carlsbad responded

Hi Hank, thank you for taking the time to share your experience working with Jim at Bob Baker Subaru! We look forward to seeing you next time!

December 18, 2021

I experienced a glitch with my wheel locks and Erik took care of it immediately. This is the true test of a quality dealership and you guys stepped up! More

by tjaden1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
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Dec 20, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your 5-stars! We're happy that Erik took great care of you! See you next time at Bob Baker Subaru!

December 17, 2021

Julian makes our experience at Subaru a fantastic one! He offers a wonderful customer service. More

by mocttezuma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Report | Print
Dec 20, 2021 -

Autonation Subaru Carlsbad responded

It's great to hear that Julian made the trip to Bob Baker Subaru so enjoyable for you! Thank you for rating us five stars!

December 14, 2021

Service was amazing - ability to get me in without an appointment was appreciated. Serv Manager that helped me was thorough, friendly and trustworthy. More

by debra ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not in that list
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Dec 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting us here at Bob Baker Subaru, Debra! We appreciate your wonderful feedback and hope to see you again next time!

December 13, 2021

The alert light came on for low air in tires. When checked the rear tires were 30psi and the front tires were at 29psi More

by fred1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
Report | Print
Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Please come in with no appointment needed and we will take care of this while you wait, sorry for the this when was you here ? Norman

December 11, 2021

Service was quick & efficient! Very satisfied. Even washed the cat for us! Not many places do that any more. More

by juankaren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
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Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great review of Bob Baker Subaru! We appreciate your kind words and hope we have the opportunity to serve you again in the future!

December 10, 2021

Julian was responsive and helped to advocate to get a major issue resolved. His assistance, as well as that of the service director, was greatly appreciated. More

by jlgoggin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Report | Print
Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you! We're so happy Julian gave you five-star care during your visit to the Bob Baker Subaru service center! We look forward to seeing you at your next appointment!

December 10, 2021

We have always received great service. Service reps and support staff are friendly and we have been pleased with the service to our vehicle. More

by elitharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim M
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Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your kind comments about our team! We appreciate your business and look forward to your next visit with us here at Bob Baker Subaru!

December 10, 2021

Fantastic Service shop All personnel are top rated Fantastic Service shop All personnel are top rated technicians and extremely helpful employees. They place the customer first and will do everything More

by Prof Sine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Report | Print
Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share these kind comments about our team! We're honored to have you as a Bob Baker Subaru customer and look forward to seeing you at your next visit!

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