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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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May 12, 2023

They were very thorough and did a very good job Appreciate the good care they take of my car. More

by KATHLEENREILYDIXON@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Lester Cochran, Lester Cochran
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May 15, 2023 -

Autonation Subaru Carlsbad responded

Kathleen, Our team is so glad you feel taken care of when you bring your vehicle to Bob Baker Subaru! We look forward to seeing you again next time! Thank you!

May 15, 2023 -

KATHLEENREILYDIXON@GMAIL.COM responded

Thank you

May 11, 2023

Easy, quick and straightforward I like that I can easily check in and all of my information is stored and ready to go. More

by KIMWGARCIA760@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner, Kevin Kartchner
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May 15, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback! We appreciate you trusting the Bob Baker Subaru team with your service needs and look forward to seeing you next time!

May 11, 2023

I received excellent service from both the service department ( John Loss) and the young fellow in the parts department. More

by ONA6DAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
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May 15, 2023 -

Autonation Subaru Carlsbad responded

We are delighted to hear about the excellent service you received from our team. We take pride in the quality of work that we do here at Bob Baker Subaru, and it's always great to know when our customers leave completely satisfied. Please don't hesitate to reach out if you need anything else! Thank you!

May 10, 2023

Easy purchase experience. No high pressure tactics. Friendly sales and financing staff. Would recommend this dealership. More

by OC guy
Recommend Dealer
Yes
Employees Worked With
Terrence Sterbenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddi Derilus, Julius Delos Santos, Jordan Duran
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May 12, 2023 -

Autonation Subaru Carlsbad responded

We're so happy your purchase experience was so easy! We appreciate your kind five-star review and look forward to working with you again soon! Thank you! - Bob Baker Subaru

May 10, 2023

I felt totally ripped off and all Tim did was put lipstick on a pig. More

by DANIELRANSONMSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Anderson, Filip Wisniewski
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May 10, 2023 -

Autonation Subaru Carlsbad responded

I'm sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Don Elliott - Customer Service Coordinator - 7608045038

May 10, 2023

Everything was fine except it took a little longer than expected. Lester said it was because some techs didn't come in. Lester was really responsive. More

by KRISTIN.TRUSTME@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Lester Cochran, Lester Cochran
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May 12, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the review, Kristin. We appreciate your patience during your visit and hope you won't hesitate to reach out if Lester & the team can be of service again in the future. Take care! - Bob Baker Subaru

May 10, 2023

I mainly dealt with John Loss. He was an exceptional part of my experience. Very informative and professional in a pleasant and friendly manner. He went above and beyond for my fam More

by mj
Recommend Dealer
Yes
Employees Worked With
John Loss, John Loss
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May 11, 2023 -

Autonation Subaru Carlsbad responded

John and the team are so glad you had such a positive experience here! We appreciate you leaving us your five-star review and look forward to working with you again! Thank you! - Bob Baker Subaru

May 09, 2023

Great to do auto business with. Prices are reasonable and staff is friendly. Wouldn't hesitate to go back. More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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May 11, 2023 -

Autonation Subaru Carlsbad responded

Curt, we appreciate you taking the time to share this kind review about your recent experience at Bob Baker Subaru! It was a pleasure working with you and we hope we have the opportunity to do so again in the future!

May 09, 2023

Smooth and easy, just wondering when the parts come in for the next appointment now! More

by JOSH.C.ROBLES@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
John Loss, John Loss
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May 12, 2023 -

Autonation Subaru Carlsbad responded

Our team is checking on your special order part and will be in touch shortly to set up an appointment. Thank you. Thank you, Tim Anderson - Parts & Service Director - 7608045037

May 09, 2023

5 Everything was smooth and done right. I'm done. I was kept informed of work progress. Car was done when promised. More

by GKR2
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner, Kevin Kartchner
Report | Print
May 11, 2023 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your vehicle! We appreciate you taking the time to share your experience and hope we can be of service to you again in the future!

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