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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 06, 2021

I was a drive in and they took care of me even though they were extremely busy. More

by dlomeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez 5??, Freddi Derilus
Dec 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting our team at Bob Baker Subaru! Glad we were able to fit you into our schedule!

December 03, 2021

Greeted promptly. Treated with respect. Told me the duration of the wait and very accurate. Washed my car and did not lose the magnetic sticker More

by kwhitebuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Elliott
Dec 03, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting Bob Baker Subaru with your service needs! We hope to see you again next time!

December 03, 2021

Julian was the best. He seemed really concerned with my service request and he handled it flawlessly to completion. I would not hesitate to work with Julian again and to have my car serviced at your dealer More

by eman14456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 03, 2021 -

Autonation Subaru Carlsbad responded

Thank you for letting us know about the excellent service that Julian provided during your visit! We appreciate you trusting Bob Baker Subaru with your vehicle and hope we have the opportunity to serve you again in the future!

December 02, 2021

Zach is a pleasure to work with! He is knowledgeable, courteous, respectful, and gets everything done before promised. I own two Subarus and will be buying another in 1 to 2 years from Bob Baker. More

by Curt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the wonderful feedback, Curt! It's great to hear that Zach takes such excellent care of you & your vehicles and we look forward to helping you with your next new Subaru purchase! Thanks again, from all of us here at Bob Baker Subaru!

November 30, 2021

Jim M. did a great job getting us in. Thanks Jim for great service. We appreciate you going the extra mile to take pictures and help us out with our concerns . More

by sganzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Makandra
Nov 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you for letting us know how Jim did! We're so lucky to have him on our team, and we're lucky to have you as a customer! See you next time at Bob Baker Subaru!

November 30, 2021

Love the people! Always helpful! Always outstanding work. Always do there best to be on time More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, Tanner Knapp
Dec 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your wonderful review of our team here at Bob Baker Subaru! We appreciate your support and look forward to seeing you at your next visit!

November 29, 2021

Once again, I was very pleased with the service on my 2016 Subaru Forester. Thank you. More

by cuzco01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
Nov 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you for returning to Bob Baker Subaru! We're so lucky to have you as a customer!

November 29, 2021

Jim was awesome he always kept me in the loop and called me when he said he would call. I recommend Jim and will be using him in the future. Thanks Jim. More

by Warfyghter0194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim maldarana
Nov 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback - we can't wait to share it with Jim! Take care and we'll see you next time here at Bob Baker Subaru!

November 27, 2021

The initial wait for service was a bit awkward but after our service writer, Tanner, stepped up it was smooth sailing. He was very knowledgeable and was very willing to help is get the most bang for our mon More

by rob760socal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 30, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your kind words about Tanner and the Bob Baker Subaru service team! Thank you for taking the time to leave us your great feedback and five-star rating!

November 26, 2021

My experience with Les was excellent. His customer service and communication was top notch. Definitely one of the best experiences I have had at this dealership. More

by anna.orr44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Les
Nov 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback! We're glad to hear Les made this your best visit yet and we'll be sure to let him know how much you appreciate his excellent service. Take care and we'll see you next time here at Bob Baker Subaru!

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