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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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October 27, 2021

Jim was so helpful. He made the appointment and repair easy, kept us informed and was extremely thoughtful More

by debbifm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Malandra
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Oct 28, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your review! Jim and appreciate your 5-stars, and look forward to seeing you next time at Bob Baker Subaru!

October 27, 2021

Julian was very helpful. Arranged for the recall to be done the same day instead of a month later as it was scheduled, because I am driving to N California in a few days, mostly on remote hwy 395. More

by Shinken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Oct 28, 2021 -

Autonation Subaru Carlsbad responded

We are so glad that Julian could take great care of you! Bob Baker Subaru appreciates you so much!

October 25, 2021

We have nothing to say but good things about your dealership. Everyone was very friendly, kind and nice. As for a rateing it would be a five star, excellent!! Even the bathroom was clean!! More

by Sgbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez, Hugh Stewart , etc.
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Oct 26, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for this wonderful feedback! It was a pleasure having you visit us here at Bob Baker Subaru and we hope to see you again next time!

October 23, 2021

I was at the service 2 weeks ago for a tire that was slowly loosing air. After checking the tire twice, the tech couldn't find anything. My tire lost air 2 weeks later again. I brought it back to the s More

by tamminhvoly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Lenfesty, Tanner Knapp
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October 23, 2021

The service center does not return phone messages in a timely manner, the first time they never called back. More

by Paulq1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Report | Print
October 23, 2021

Fast and efficient service. I appreciate that. I also like getting my car washed. That was a good perc. More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Report | Print
Oct 25, 2021 -

Autonation Subaru Carlsbad responded

We're happy to hear it, Larry! Thanks for coming to Bob Baker Subaru!

October 22, 2021

Tanner was exceptionally helpful and was easy to work with…thanks so much for BB Subaru! More

by Brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Report | Print
Oct 22, 2021 -

Autonation Subaru Carlsbad responded

Thank you for recommending Tanner at Bob Baker Subaru!

October 22, 2021

Professional, and fast!Nice clean indoor lounge with Professional, and fast! Nice clean indoor lounge with coffee and snacks, outdoor seating as well. More

by STEPHEN.VOLK
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Report | Print
Oct 25, 2021 -

Autonation Subaru Carlsbad responded

Thank you for rating us five stars, Stephen! We're happy to have you as a Bob Baker Subaru customer!

October 21, 2021

Customer service great but takes too long. And the tire Customer service great but takes too long. And the tire caps were changed.for plastic ones More

by garcia_family001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Report | Print
Oct 21, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the review and feedback - we will be passing them along to our team for awareness. Please don't hesitate to reach out directly if you have any further questions or concerns.

October 21, 2021

Great service. Exceeded expectations for the 18,000 mile service on my 2020 Outback. In and out in record time. More

by mike.erie
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Report | Print
Oct 22, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind review! We're so glad to hear that our team exceeded your expectations and we hope to see you again next time here at Bob Baker Subaru!

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