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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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October 07, 2021

Erik was professional and helpful- he followed through and got the job done - went above More

by cscioscia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2 service techs and a shop manager
Oct 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the fantastic feedback - we can't wait to share it with Erik! Your business is greatly appreciated by the entire team here at Bob Baker Subaru and we hope to see you again in the future. Take care!

October 06, 2021

Here are fifteen words that describe how I rate Bob Baker Subaru. They were fair, did great work, but set expectations that my car would be complete in 5 days; and it was complete in 7. I was lucky to have More

by AP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 07, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback! We're happy that we were able to meet your service expectations, and appreciate your patience while your vehicle was at our shop! We look forward to your return to Bob Baker Subaru!

October 06, 2021

My service advisor was stellar. Even though the service bay was bustling, my questions were answered thoughtfully and with genuine kind presence. It’s easy to tell when a person providing a service aligns More

by Sharon B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department. Far right station, closest to garage. Oct 4 10am , Jason Field
Oct 07, 2021 -

Autonation Subaru Carlsbad responded

Hi Sharon, thank you for your confidence in our team at Bob Baker Subaru answered all of your service questions! We look forward to seeing you next time!

October 05, 2021

Professional, punctual, and courteous. Always feel Confident work was done correctly. Top notch service personnel More

by deemorgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Oct 06, 2021 -

Autonation Subaru Carlsbad responded

We're glad to hear it! Thank you for coming to Bob Baker Subaru!

October 05, 2021

Great staff, very helpful and knowledgeable. Got me in an out quickly. Sales staff is great too! More

by toolyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, Tanner Knapp
October 05, 2021

Always a pleasure having my Subaru serviced at Bob Baker. They had it serviced and washed before I could return from a quick walk to get a coffee. More

by 1sillymum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Oct 06, 2021 -

Autonation Subaru Carlsbad responded

Glad our team was able to provide you with a quick service visit! We look forward to seeing you next time at Bob Baker Subaru!

October 03, 2021

It was simple, easy and efficient when I took my car in to be serviced. More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in our team at Bob Baker Subaru, Wendy! We hope you share your experience with friends and family!

October 02, 2021

Easy to schedule easy drop off answered all of my questions got the work completed quickly More

by tdecalonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thompson
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your positive review! -Bob Baker Subaru

October 02, 2021

I did not get both headlights installed JP was great calmed me down and made sure headlight would be ordered adap More

by llmalkoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for leaving us your honest review. We are glad JP helped resolve your concerns. Please don't hesitate to reach out to us if you want to discuss this further.

October 01, 2021

Very professional and courteous – follow up was excellent – The waiting time for service was very reasonable – More

by rleuthold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 01, 2021 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to review your recent visit with us here at Bob Baker Subaru! We appreciate your support and hope to see you again next time!

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