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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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September 24, 2021

My Service Writer Joseph Philips continues to provide outstanding service and professionalism every time I go in for service. I understand he is leaving the company to pursue other opportunities and spen More

by jadawag1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 27, 2021 -

Autonation Subaru Carlsbad responded

It means so much to hear that our team has provided consistent care to you! We value you as a Bob Baker Subaru customer and look forward to seeing you at your next service visit!

September 24, 2021

Every time I bring my outback in for service I ask for Tanner. He is so honest and keeps me in the loop with what to expect. He works extremely hard and is so patient and kind. My family loves this dealer More

by marissagraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Sep 27, 2021 -

Autonation Subaru Carlsbad responded

It means so much to us to hear Tanner and the Bob Baker Subaru team have earned your five-star review, Marissa! Thank you for being our customer!

September 24, 2021

We had an overall good experience purchasing our car at Bob Baker. Would go back again! More

by mitchelley-2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Toolen
Sep 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for rating us five stars! We're so glad the Bob Baker Subaru team gave you an excellent experience!

September 23, 2021

Eric Lopez was my service adviser..He was efficient and Eric Lopez was my service adviser.. He was efficient and courteous. All Schuled work was done as requested.. Only problem was lack of schuttle serv More

by rbyrdhill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Sep 24, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback. Eric and our team are thankful to have you as a customer and will discuss your review to improve our shuttle service. -Bob Baker Subaru

September 22, 2021

I had the Pleasure to get Zach in the Service dept. What a pro! Timely, professional, knowledgeable. BB Subaru has a great one here! Dan C Carlsbad More

by Danc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Sep 22, 2021 -

Autonation Subaru Carlsbad responded

Thank you for leaving us your five-star review, Dan! We're happy Zach provided such excellent care to you during your visit to Bob Baker Subaru! We look forward to seeing you next time!

September 22, 2021

My service experience was excellent. The service was done efficiently and professionally by very knowledgeable an friendly staff. I highly recommend Bob Baker Subaru service department. More

by lois.rosen333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Sep 23, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind review! It means a lot to hear that we earned your recommendation and we look forward to your next visit with us here at Bob Baker Subaru!

September 22, 2021

Very helpful and efficient and the service representative was very friendly. My repair was done quickly. More

by svintilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 23, 2021 -

Autonation Subaru Carlsbad responded

We're so happy the Bob Baker Subaru team made your service visit enjoyable! Thank you for leaving your five-star review! We'll see you next time!

September 22, 2021

Timely reminders, speedy service, always courteous and helpful. Thank you so much for all you do. More

by Judy P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Sep 23, 2021 -

Autonation Subaru Carlsbad responded

It's absolutely our pleasure, Judy! We're honored to have you as a Bob Baker Subaru customer and look forward to seeing you at your next visit!

September 22, 2021

Erik was my service advisor and he did an outstanding job, he made sure my car received the proper service, asked if I wanted it washed and took the time to show me how my automatic tailgate functions. More

by bassplayerm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik - Service department
Sep 23, 2021 -

Autonation Subaru Carlsbad responded

We're happy to hear Erik and the Bob Baker Subaru team provided such awesome care and earned your five-star rating! Thank you for being a customer!

September 22, 2021

Bob Baker Subaru is the only dealer I will have service my car. Great customer service, knowledgeable and efficient. I have been bringing my Subaru’s here for service for 2 decades 🙌🏻 More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 23, 2021 -

Autonation Subaru Carlsbad responded

We're happy the Bob Baker Subaru team gave you such excellent care and earned your business over the last 20 years! Thank you so much for being our loyal customer, Joy! We look forward to seeing you at your next appointment!

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