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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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September 21, 2021

With appointment oil change took over an hour! No recommendation to replace the dirty filters. More

by skm468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Oct 06, 2021 -

Autonation Subaru Carlsbad responded

We understand your frustration and we assure you it's never our intention to inconvenience our customers. During the pandemic, we face certain challenges, including a reduced staff. We hope to provide a five-star experience next time and encourage you to reach out to discuss this more. Thank you. - Norman Amabile - Service Manager - (760) 804-5037

September 21, 2021

JP was terrific. He stayed in contact with us, explained our options and was fair. More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 22, 2021 -

Autonation Subaru Carlsbad responded

We're so glad JP could make your visit a five-star experience, Steve! Thank you so much for taking the time to leave your five-star rating of Bob Baker Subaru!

September 16, 2021

JP and Norman always take great care of my service needs and do so with efficient and courteous service More

by bethlevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, JP Phillips
Sep 17, 2021 -

Autonation Subaru Carlsbad responded

Thanks, Beth! We know JP and Norman will be thrilled to hear they've earned your five-star rating! We look forward to seeing you again at Bob Baker Subaru!

September 16, 2021

someone there to help u right away things always done that needed to be done. service is great More

by leeschley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for providing your positive feedback! We look forward to seeing you next time! -Bob Baker Subaru

September 15, 2021

Well organized. Friendly and knowledgeable staff. Provide timely reminders of appointment s. Complete the work within the stated times. More

by vvsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you for leaving the Bob Baker Subaru team your five-star review! We're glad we could provide a great experience for you!

September 15, 2021

Zach was amazing; friendly, courteous, professional, knowledgeable. Service was done in a timely manner. The check oil levels indicator came on. Zach took care of the problem and felt that because it More

by Wtrsign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Sep 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for stopping by to see Zach at Bob Baker Subaru! We're so happy to hear that he took such great care of you and fixed your vehicle's issues. We hope you enjoy the rest of your trip home!

September 15, 2021

The guys in the shop had my tire patched and back in the road in no time! More

by sklein2071
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 16, 2021 -

Autonation Subaru Carlsbad responded

We're happy to hear the team could help! Thank you for leaving the Bob Baker Subaru team your awesome review!

September 15, 2021

Staff is very friendly. Service center is very clean. The service staff explained everything they were going to do with my car. More

by c4e56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Sep 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in our team at Bob Baker Subaru! We appreciate your high rating!

September 14, 2021

Zach is the best. My experience was awesome. I job was done on time and at the agreed price. More

by govie88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Sep 14, 2021 -

Autonation Subaru Carlsbad responded

Zach appreciates your 5-stars! We hope to see you next time at Bob Baker Subaru!

September 14, 2021

Service took a bit longer than the previous one. Overall it was good. Will come back. More

by milikika182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your review! We appreciate your patience and look forward to seeing you next time! -Bob Baker Subaru

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