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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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September 10, 2021

Excellent and prompt service. Julian was very courteous Car was washed. Service was reviewed with me and it was completed when promised This my first appt with the service dept and I plan to return More

by edwerts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 13, 2021 -

Autonation Subaru Carlsbad responded

We're so glad Julian showed you five-star care during your visit to Bob Baker Subaru! Thank you for your awesome review and for giving us a chance to show you the best level of care! We'll see you next time!

September 10, 2021

Tanner and Zach are great!!!! I have 2 subarus that I got serviced. Oil change. Both took a lot longer than expected and I had appointments for both. Like I said, Tanner and Zach are extremely cool and great More

by parkerjason1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Sep 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the review! We appreciate your patience and understanding during your recent visit and look forward to seeing you again next time. Take care!

September 10, 2021

Fast quality service. Coffee is back. Zack is a great representative of your company.the cost of a four service was very reasonable. I will be back next year. More

by BILL92843
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Sep 13, 2021 -

Autonation Subaru Carlsbad responded

We're so happy to hear this! Thank you for the positive feedback - it is much appreciated by all of us here at Bob Baker Subaru!

September 09, 2021

The service rep was very friendly and professional. Servicing of the car was prompt and on time. I appreciated receiving a loaner car to use while the car was serviced. More

by Randy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 09, 2021 -

Autonation Subaru Carlsbad responded

Hi Randy, thank you for sharing your experience working with our team at Bob Baker Subaru! We're happy to hear that we provided a loaner car while you waited for your service! See you at your next appointment!

September 09, 2021

From the time I pulled up everyone was courteous & informative. My car was ready when promised. The service representative went through what was done to my car. More

by LLDAVIS809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name.
Sep 10, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience! We appreciate you coming to visit us here at Bob Baker Subaru and hope to see you again next time!

September 09, 2021

Very helpful and very courteous. They were very attentive as well. I feel good about taking my new car there and the service department were pushing cars out of the shop. More

by Tautalafuaakeli
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 09, 2021 -

Tautalafuaakeli responded

Thank you!

Sep 10, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to review your recent experience with our team! It was a pleasure having you visit us here at Bob Baker Subaru and we look forward to seeing you again next time!

September 08, 2021

Great customer service, keeps you informed of progress and/or if something needs repaired. Always polite, informative and courteous and willing to answer any questions. More

by cmcleode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review of our team here at Bob Baker Subaru! We appreciate your support and look forward to your next visit!

September 08, 2021

Bob Bakers service department is awesome. The staff is very attentive and go out of their way to make you feel heard. The work they did on my car was done quickly and completely. More

by bobjudyjon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, JP Phillips
Sep 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this wonderful review of our service team! We appreciate you trusting us with your business and look forward to seeing you again next time! - Bob Baker Subaru

September 08, 2021

Joseph Phillips at service has been crucially important at keeping both, my Impreza and BRZ in top notch condition. Also, George Mang in sales will go out of his way to talk about cars and even show featu More

by nathan45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang, Sales - will talk about cars! , JP Phillips
Sep 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for these kind words about our team - we'll be sure to share them with both Joseph and George! We're truly grateful to have you as a Bob Baker Subaru customer and we look forward to your next visit. Take care!

September 06, 2021

First time using their service department. It was timely, clean, courteous and comfortable and my service was ready early!!!’ That was the icing on the cake!!! More

by cookiemommy
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 07, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that you had such a great experience at Bob Baker Subaru! Thank you!

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