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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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September 06, 2021

Great service provided by Andy Ferrer. Appreciate the supper work and the complimentary wash job. Check in was easy and well organized. Recommended Subaru to all my friends and two friends bought Sabaru More

by kcworley46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ferrer
Sep 07, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for this wonderful feedback about our team here at Bob Baker Subaru! We appreciate your business, as well as your kind words, and look forward to your next visit!

September 06, 2021

JP was great. He kept me informed on the progress of my car’s service and the tech’s findings. I did not have to wait long More

by FLAKE153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 07, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great review! JP always takes such great care of his customers and we'll be sure to share your kind comments with him. We appreciate you visiting us here at Bob Baker Subaru and hope to see you again next time!

September 06, 2021

Eric is always great to work with. Whenever we come in for parts or service we know we can count on the staff to be kind, clear and thoughtful. More

by nick@tillforgood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Sep 07, 2021 -

Autonation Subaru Carlsbad responded

We're so glad to hear Eric made this such a positive experience for you! Thank you so much for the great rating and review! - Bob Baker Subaru

September 06, 2021

Great service, super friendly , fast , and efficient! Got an appointment right away and was in ans out with oil service ans tire rotation maintence in under two hours. This dealer has an outstanding service More

by cynsurf69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Julian Perez
Sep 07, 2021 -

Autonation Subaru Carlsbad responded

Thank you for rating Bob Baker Subaru five stars! We're happy to hear the team has earned your business and look forward to seeing you at your next appointment!

September 04, 2021

Tanner was great but it took 4 HOURS to do only an upgrade on the sound/navigation system after I was told that it would take 2 hours. More

by LYNN PULEO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Sep 07, 2021 -

Autonation Subaru Carlsbad responded

I am so sorry for the delay I will check with Tanner to see what happened. Again sorry for the long wait. Thanks for you business. Norman

Sep 07, 2021 -

LYNN PULEO responded

And to boot, I’m still having some of the same issues after the update.

September 02, 2021

The folks at Bob Baker Subaru were approachable, friendly and quick! My car was serviced swiftly and that was really appreciated. My car runs like a champ now — mahalo! More

by Caitlin McNulty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the great review, Caitlin! It was our pleasure to serve you and we hope to see you again next time here at Bob Baker Subaru!

August 31, 2021

I had a great experience. The rep took great care of me and my car was nice and sparkly when it was all done. Wish I would’ve bought my car from this dealership instead of Kearny! More

by Briannapiek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much! We're happy to hear the Bob Baker Subaru team made this such a great experience! We'll see you at your next appointment!

August 30, 2021

My service advisor Tanner was very helpful with helping me replace my tire after running over a screw. He made it as easy as it could be. More

by jmontoya8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

We're happy Tanner was so helpful to you during this unfortunate experience! Thank you for leaving us your five-star rating, and we hope you have safe travels! - Bob Baker Subaru

August 30, 2021

They got me in on time, did the recall work on time and were able to do an oil change. The work the did was good, and what I expected. All the staff were friendly and attentive to me and other customers. More

by folkfans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, I’m not sure, but I think he was my service guy. He was very good., Julian Perez
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting us here at Bob Baker Subaru! It means a lot to hear that you're satisfied and we hope we can be of service to you again in the future. Take care!

August 30, 2021

I enjoy going to Bob Baker Subaru of Carlsbad they always take care of my Subaru ascent in my service advisor Tanner always make sure that my car is taken care of any questions or concerns he is always able More

by Danny S S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

It means so much that you trust Tanner and our team to care for your Ascent to the best of our abilities! Thank you for leaving us your five-star review, Danny! The Bob Baker Subaru team looks forward to providing many more positive experiences in the future!

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