Back

Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

Sort by
September 06, 2021

Great service, super friendly , fast , and efficient! Got an appointment right away and was in ans out with oil service ans tire rotation maintence in under two hours. This dealer has an outstanding service More

by cynsurf69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Julian Perez
Sep 07, 2021 -

Autonation Subaru Carlsbad responded

Thank you for rating Bob Baker Subaru five stars! We're happy to hear the team has earned your business and look forward to seeing you at your next appointment!

September 04, 2021

Tanner was great but it took 4 HOURS to do only an upgrade on the sound/navigation system after I was told that it would take 2 hours. More

by LYNN PULEO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Sep 07, 2021 -

Autonation Subaru Carlsbad responded

I am so sorry for the delay I will check with Tanner to see what happened. Again sorry for the long wait. Thanks for you business. Norman

Sep 07, 2021 -

LYNN PULEO responded

And to boot, I’m still having some of the same issues after the update.

September 02, 2021

The folks at Bob Baker Subaru were approachable, friendly and quick! My car was serviced swiftly and that was really appreciated. My car runs like a champ now — mahalo! More

by Caitlin McNulty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the great review, Caitlin! It was our pleasure to serve you and we hope to see you again next time here at Bob Baker Subaru!

August 31, 2021

I had a great experience. The rep took great care of me and my car was nice and sparkly when it was all done. Wish I would’ve bought my car from this dealership instead of Kearny! More

by Briannapiek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much! We're happy to hear the Bob Baker Subaru team made this such a great experience! We'll see you at your next appointment!

August 30, 2021

Andrew Ferrer our Express Advisor was very helpful and communicated throughout the entire service. When I arrived back at the dealership although Andrew was not available the Express service staff was ver More

by wayneperryman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Ferrer
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

We're happy the Bob Baker Subaru team made this such a memorable experience and that Andrew went above and beyond! Thank you for having confidence in the Bob Baker Subaru team! We'll see you at your next service visit!

August 30, 2021

My service advisor Tanner was very helpful with helping me replace my tire after running over a screw. He made it as easy as it could be. More

by jmontoya8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

We're happy Tanner was so helpful to you during this unfortunate experience! Thank you for leaving us your five-star rating, and we hope you have safe travels! - Bob Baker Subaru

August 30, 2021

They got me in on time, did the recall work on time and were able to do an oil change. The work the did was good, and what I expected. All the staff were friendly and attentive to me and other customers. More

by folkfans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, I’m not sure, but I think he was my service guy. He was very good., Julian Perez
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting us here at Bob Baker Subaru! It means a lot to hear that you're satisfied and we hope we can be of service to you again in the future. Take care!

August 30, 2021

I enjoy going to Bob Baker Subaru of Carlsbad they always take care of my Subaru ascent in my service advisor Tanner always make sure that my car is taken care of any questions or concerns he is always able More

by Danny S S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

It means so much that you trust Tanner and our team to care for your Ascent to the best of our abilities! Thank you for leaving us your five-star review, Danny! The Bob Baker Subaru team looks forward to providing many more positive experiences in the future!

August 28, 2021

Zach always takes such good care of us! My car was rear ended at a bank. I wasn’t able to get the car there until my daughter came to town. She drove it to the dealership and they brought her home. It only More

by jeannembaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for the wonderful review! We appreciate you trusting Bob Baker Subaru with your vehicle's service needs, as well as your most recent repairs, and we're thrilled to hear that Zach & the team were able to get it looking like new again. Thanks again for the kind words and we'll see you at your next visit!

August 26, 2021

Without exception staff members are welcoming, thorough, and efficient. Service manager exceptionlly patient and deserving of a medal. Witnessed mature handling of an unreasonably irate individual who was e More

by brodeurwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Zach Lenfesty
Aug 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for these wonderful comments about your team! It means a lot to hear that you had a great visit with us and we hope we can be of service to you again in the future. Take care! - Bob Baker Subaru

...
73
...