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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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August 15, 2021

This was my second experience with this service center and I was not as satisfied this time. I had an appointment to get my vehicle serviced but I still had to wait an unnecessarily long time. Then when I More

by Veronica N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for sharing your comments, Veronica. We appreciate your feedback and will share it with our team so that we can improve for customers in the future. Thanks, Norman Amabile - Service Manager - (760) 804-5037

August 13, 2021

Excellent customer service, great techs!! I would not take my Subaru any where else!! I’ve never been disappointed. They always go above and beyond! More

by adbye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Armando Rodrigues, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Aug 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your vehicle! We're grateful for your support and look forward to your next visit!

August 12, 2021

Zach was extremely friendly, helpful, and knowledgeable. Went above and beyond while our outback was being serviced to ensure we felt comfortable and safe to drive across the country More

by jamiedh4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this fantastic feedback! We're glad to hear Zach took such great care of you & your Outback and we wish you safe & happy travels on your journey! Thanks again, from all of us here at Bob Baker Subaru!

August 12, 2021

Amazing Service service from JP and team. Friendly, responsive, professional and makes dealing with Element way better. Thank you Bob Baler Suberu team. You made my day More

by Thermo fisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 13, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave the Bob Baker Subaru team your amazing review and feedback! Thank you so much for entrusting JP and our team with your vehicle!

August 12, 2021

Great service, did not have any issues and was provided information regarding status and next service. Place was full but still provided timely service. Great job More

by davidtemores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Aug 13, 2021 -

Autonation Subaru Carlsbad responded

We're glad to hear the Bob Baker Subaru team helped you have a great service experience, David! Thank you for taking the time to leave us your awesome five-star review! We look forward to serving you again in the future!

August 11, 2021

I have had all my service done at Bob Baker Subaru since 2013. I have worked with JP for last couple of years and he is a great service agent. More

by johnfcash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your continued support! We are glad JP and the team have made your experiences so enjoyable! We look forward to seeing you again at Bob Baker Subaru!

August 11, 2021

Been there for all our service since 2012-ish. I’ve always had perfect service and will continue to return. This visit I was helped by Eric Lopez who was amazing. Love my Subaru and the support team. More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 12, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for your loyal business, as well as your kind words about our team! We appreciate all of your support over the years and are honored to have you as a Bob Baker Subaru customer. Take care and we'll see you next time!

August 09, 2021

The service was fine, I wish that they would give you an estimated time of how long the service will take when checking in. I am not a fan of this platform for reviewing as this is my 3rd attempt to comply More

by mchristiansen24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 10, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your feedback and will present this to our team. We look forward to providing you with a five-star experience during your next visit to Bob Baker Subaru! Thank you!

August 06, 2021

Very efficient check in, very friendly service, quick attention upon arrival, ready the same day, no problem keeping car overnight until pickup next morning, paperwork explains work accomplished More

by k.a.wenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Aug 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

August 05, 2021

I use to live in Carlsbad prior to moving two years ago to Minneapolis. I bought my previous Outback from Bob Baker and was treated very fairly. My new 2021 Outback Onyx XT was purchased in Minnesota. I More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 06, 2021 -

Autonation Subaru Carlsbad responded

Thanks for visiting us at Bob Baker Subaru, Joe! It was our pleasure to take care of you. Safe travels!

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