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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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August 16, 2021

This is my second Subaru from Bob Baker and Jason Fields. They stayed open late just so I could get my dream car. They are awesome!! More

by VOLCOMDEDEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Field
Aug 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting Jason and our team at Bob Baker Subaru! We appreciate your 5-stars!

August 16, 2021

My 2018 Outback comes in for service every 6 mos. JP was my service advisor last week and I'll definitely request him next time. I appreciate the service department providing the checklist of their inspect More

by J. Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your loyal business and wonderful feedback! We're thrilled to hear that you enjoyed your most recent visit with JP and we'll be sure to share your kind comments with him and the team. Thanks for trusting Bob Baker Subaru with your Outback and we'll see you at your next visit!

August 16, 2021

Zach was my service representative...He was very frienly and keep me updated on the statas of my car...I would reccomend subaru Carlsbad to a friend... More

by chuntzinger1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! It's wonderful to hear that you enjoyed working with Zach and we appreciate you recommending the Bob Baker Subaru team to others. Thanks again and we'll see you next time!

August 15, 2021

This was my second experience with this service center and I was not as satisfied this time. I had an appointment to get my vehicle serviced but I still had to wait an unnecessarily long time. Then when I More

by Veronica N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for sharing your comments, Veronica. We appreciate your feedback and will share it with our team so that we can improve for customers in the future. Thanks, Norman Amabile - Service Manager - (760) 804-5037

August 13, 2021

Excellent customer service, great techs!! I would not take my Subaru any where else!! I’ve never been disappointed. They always go above and beyond! More

by adbye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Armando Rodrigues, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Aug 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your vehicle! We're grateful for your support and look forward to your next visit!

August 12, 2021

Zach was extremely friendly, helpful, and knowledgeable. Went above and beyond while our outback was being serviced to ensure we felt comfortable and safe to drive across the country More

by jamiedh4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this fantastic feedback! We're glad to hear Zach took such great care of you & your Outback and we wish you safe & happy travels on your journey! Thanks again, from all of us here at Bob Baker Subaru!

August 12, 2021

Amazing Service service from JP and team. Friendly, responsive, professional and makes dealing with Element way better. Thank you Bob Baler Suberu team. You made my day More

by Thermo fisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 13, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave the Bob Baker Subaru team your amazing review and feedback! Thank you so much for entrusting JP and our team with your vehicle!

August 12, 2021

Great service, did not have any issues and was provided information regarding status and next service. Place was full but still provided timely service. Great job More

by davidtemores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Aug 13, 2021 -

Autonation Subaru Carlsbad responded

We're glad to hear the Bob Baker Subaru team helped you have a great service experience, David! Thank you for taking the time to leave us your awesome five-star review! We look forward to serving you again in the future!

August 11, 2021

I have had all my service done at Bob Baker Subaru since 2013. I have worked with JP for last couple of years and he is a great service agent. More

by johnfcash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your continued support! We are glad JP and the team have made your experiences so enjoyable! We look forward to seeing you again at Bob Baker Subaru!

August 11, 2021

Been there for all our service since 2012-ish. I’ve always had perfect service and will continue to return. This visit I was helped by Eric Lopez who was amazing. Love my Subaru and the support team. More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 12, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for your loyal business, as well as your kind words about our team! We appreciate all of your support over the years and are honored to have you as a Bob Baker Subaru customer. Take care and we'll see you next time!

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