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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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August 09, 2021

The service was fine, I wish that they would give you an estimated time of how long the service will take when checking in. I am not a fan of this platform for reviewing as this is my 3rd attempt to comply More

by mchristiansen24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 10, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your feedback and will present this to our team. We look forward to providing you with a five-star experience during your next visit to Bob Baker Subaru! Thank you!

August 06, 2021

Very efficient check in, very friendly service, quick attention upon arrival, ready the same day, no problem keeping car overnight until pickup next morning, paperwork explains work accomplished More

by k.a.wenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Aug 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

August 05, 2021

I use to live in Carlsbad prior to moving two years ago to Minneapolis. I bought my previous Outback from Bob Baker and was treated very fairly. My new 2021 Outback Onyx XT was purchased in Minnesota. I More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 06, 2021 -

Autonation Subaru Carlsbad responded

Thanks for visiting us at Bob Baker Subaru, Joe! It was our pleasure to take care of you. Safe travels!

August 05, 2021

Great people, great service ! Ricky was great w/ what my car and I need it ! This was my first time getting a loaner car and it was fast and easy! Thanks More

by martinaalcantar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik lopez
Aug 06, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you! Thank you for your 5-star review of Ricky and our Bob Baker Subaru team!

August 05, 2021

Excellent service and I appreciate the waiting areas. The staff is always very friendly, start to finish . I also appreciate the one on one service with service reps. Thank you More

by elizhirsch.rdh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach L. Is also excellent at service, previous trips, Tanner Knapp
Aug 06, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer.

August 04, 2021

Guy was nice and asked before he fed a treat to my service dog, which is very appreciated. I was able to keep working with the WiFi while I waited. More

by froghawkjazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

August 03, 2021

I trust their work and feel they communicate well with the customer. The only negative would be the cost of my 30000 mile service. I would use you again. More

by John D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 03, 2021 -

Autonation Subaru Carlsbad responded

Thank you, John! We're glad to hear the Bob Baker Subaru team has earned your trust and business! We look forward to providing more great experiences in the future!

August 03, 2021

Very Nice people, good communication. Slightly costly. This is the only place I’ve been with my Subaru. The 60k was over 700$ Which is a bit pricey but I know it’s in good hands More

by shareawave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 04, 2021 -

Autonation Subaru Carlsbad responded

We're glad we could take great care of your car while it was in our care. Thank you for leaving us your kind review! - Bob Baker Subaru

August 03, 2021

Tanner’s customer service and professionalism are excellent. This dealership’s pricing is so fair, they ofter beat other maintenance quotes, which is very unusual for dealerships. I know I’m always More

by kathyimp07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
Aug 04, 2021 -

Autonation Subaru Carlsbad responded

We know Tanner will be happy to hear they've made your service visit a five-star experience! We appreciate you leaving this great review and for being a Bob Baker Subaru customer! We'll see you next time!

August 02, 2021

Staff was friendly and made sure that I was updated on what was being done to my car and how long it would take. Thanks! More

by hellonewman212
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Aug 03, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

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