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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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August 01, 2021

They were on time.. My service rep was very polite. The prices for the work performed was a.very fair price. Very happy with this service. More

by terrific2day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Aug 02, 2021 -

Autonation Subaru Carlsbad responded

We're happy you enjoyed your recent service visit to Bob Baker Subaru! Thank you for entrusting our team to care for your car! We look forward to providing more five-star visits in the future!

July 31, 2021

Reliable and friendly staff. My car was ready when promised and I got car rental in a meanwhile. I will definitely go back with any problem. More

by Jacob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you, Jacob! We're so glad our team could help you get the care your vehicle needed without having to miss out on your daily life! We appreciate your awesome review and look forward to providing more five-star experiences in the future! - Bob Baker Subaru

July 31, 2021

Friendly and superb service! Andrew took care of checking in my car for its maintenance. He was very helpful and called me when my car was ready to be picked up. It's definitely the place "Where it's so nice More

by Jazmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ferrer
Aug 02, 2021 -

Autonation Subaru Carlsbad responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Bob Baker Subaru!

July 31, 2021

I still new to this dealership so I don’t think I can judge it fairly. During recall events things get a little crazy but waiting when you have a scheduled appt for almost an hour to have someone acknowl More

by Subaru fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, JP Phillips
Aug 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your recent experience. We expect the best for our customers and would like to discuss how we can improve. Please reach out at your earliest convenience. Thanks, Norman Amabile - Service Manager - (760) 804-5037

July 30, 2021

Friendly and professional service. I took my car in for maintenance and was accommodated with a rental due to work schedule. It all worked out great. More

by poet2hrt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 30, 2021 -

Autonation Subaru Carlsbad responded

Our team will be grateful to hear you felt accommodated during your recent visit! Thank you for being a Bob Baker Subaru customer! We look forward to seeing you again soon!

July 30, 2021

Excellent service. Joseph Phillips took care of everything. I dropped my car, went to work.Joe called me when job was done, I came back to pick it up. More

by araheem.home
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 02, 2021 -

Autonation Subaru Carlsbad responded

Joseph will be so glad to hear they've made this a five-star experience for you! Thank you for being a Bob Baker Subaru customer!

July 30, 2021

Excellent service! So happy that Bob Baker has people that are professional and actually care about my car! I will be back in spite of living 40 miles from the dealership! More

by Barb H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 02, 2021 -

Autonation Subaru Carlsbad responded

Thanks for being a loyal Bob Baker Subaru customer, Barb! We're so happy you make the trip to see us! See you next time.

July 29, 2021

Zac was absolutely fantastic to deal with! I like the dealership by my house too but he was a notch above anyone I’ve worked with to date. Responsive, great feedback and made an unpleasant experience wit More

by jboezinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jul 29, 2021 -

jboezinger responded

Zac was absolutely fantastic to deal with! I like the dealership by my house too but he was a notch above anyone I’ve worked with to date. Responsive, great feedback and made an unpleasant experience with the car (trans broke on 5 freeway) into an enjoyable experience! Highly recommended! Would be a reason to be another Subaru!

Jul 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this fantastic feedback! We're so glad Zac was able to turn a frustrating experience into a positive one for you and we'll be sure to share your generous comments with him. Thank you for choosing Bob Baker Subaru and please don't hesitate to reach out if we can be of service to you again in the future. Take care!

Jul 30, 2021 -

jboezinger responded

Appreciate the comments! Please do as he really is a true asset to your operation!

July 29, 2021

Promised will take 2 hours and was done in time. Nice to have the car wash. Customer lounge can be bigger. Many people were there.. Thanks. More

by punpakhung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Morataya
Jul 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this feedback! We appreciate you coming to visit us here at Bob Baker Subaru and hope to see you again in the future!

July 29, 2021

Courteous staff, the showroom is always impeccably clean, I always go to Bob Baker for service and their service consultants always are accurate with their time estimates. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Jul 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Subaru customer, Robert! We're grateful for your business and look forward to your next visit!

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