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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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July 29, 2021

The worst experience I have had ever. 30 days at service The worst experience I have had ever. 30 days at service No updates No loaner cars No rental No car service I’m selling my Subaru More

by jalaie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Lenfesty, Tanner Knapp
Jul 29, 2021 -

Autonation Subaru Carlsbad responded

Hello this is Norm the service manager, I am not sure who this is so if you would like to call me at 760-804-5037 we can discuss this. Thanks

July 28, 2021

At Bob Baker the staff is always polite, friendly and courteous from the sales dept to the service dept! I even take my car to them to change my clock and they’re always happy to help 😊. Thank you! More

by KKARENOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jul 28, 2021 -

Autonation Subaru Carlsbad responded

It means so much to hear our team gave you such excellent care! Thank you for the five-star rating and great feedback! – Bob Baker Subaru

July 27, 2021

Julio is the best! He is so positive and great at customer service! I am really happy is will continue to help us even though the body shop is closing. Tell him the customer with the 2015 white Outb More

by stevehoward09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio
Jul 28, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your review of working with Julio at Bob Baker Subaru! We will pass along your kind words!

July 27, 2021

They were able to get my ac fixed in a few hours and were appreciative of my time. They kept me informed throughout the process. More

by mouradian1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 28, 2021 -

Autonation Subaru Carlsbad responded

We're honored to receive your support and are so happy to hear that our team worked hard to fix your AC. We know that it's essential during these hot days 🔥😎 -Bob Baker Subaru

July 27, 2021

This dealership is amazing. The staff there..Zach was truly great. Very cordial and caring. I had to wait four hours but it was worth it. More

by drillfish1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty
Jul 28, 2021 -

Autonation Subaru Carlsbad responded

We couldn't do it without you! Thank you for being our customer, and for this excellent five-star review! Zach and the Bob Baker Subaru team look forward to seeing you again!

July 25, 2021

Always good, friendly reps, good speedy service and even wash ed car. Cost of fixing problem was very reasonable. This is why I return to the dealer. More

by LACEYARAGON1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 28, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team could help! Thank you for the awesome review! – Bob Baker Subaru

July 24, 2021

Overall excellent service, friendly and knowledgeable stuff, and even the wait was enjoyable. Staff is considerate of customers' needs and highly professional. Can nothing but recommend Bob Baker Subaru More

by ute.maschke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jul 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're honored to have you as a Bob Baker Subaru customer and look forward to your next visit!

July 23, 2021

Work started on car as soon as I dropped it off. That has not been the case every time there. I had one service that lasted six hours for a 60-minute service because my car sat in the lot until they got arou More

by temonct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jul 26, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback! We're glad to hear you have had positive experiences with our team and we look forward to providing high-quality care for the foreseeable future! - Bob Baker Subaru

July 22, 2021

Had a 6000K service performed. All good and finished on time. Service writer was great. Texted me when vehicle was complete. Asked if I wanted a wash. Very nice. Thank you More

by GARYM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 22, 2021 -

Autonation Subaru Carlsbad responded

Hello, Gary! We are so happy to hear that your 6000K service went well! Thanks for your business at Bob Baker Subaru!

July 22, 2021

Zach went above and beyond in communication, honesty and meeting our needs. We were panicking about our bill and Zach researched and was able to 95% covered by our warranty! More

by Kwbowlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jul 23, 2021 -

Autonation Subaru Carlsbad responded

This is so awesome! We're glad Zach could help you get the repairs for your vehicle mostly covered by the warranty so you could breathe a little easier! Thank you for your great five-star rating and feedback! We are proud to have you as a Bob Baker Subaru customer!

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