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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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May 06, 2023

Diagnosed the problem. Resolved (fixed) it with new parts quickly. Kept me informed Completed the job before time promised More

by edwerts
Recommend Dealer
Yes
Employees Worked With
Filip
May 06, 2023 -

edwerts responded

Great job. I was completely satisfied

May 08, 2023 -

Autonation Subaru Carlsbad responded

We're glad we could fix this issue for you! We hope to be of assistance again in the future! Thank you! - Bob Baker Subaru

May 05, 2023

John loss is definitely an asset to Bob Baker Subaru! He is kind and understanding, and is willing to go the extra mile to make sure you are satisfied with your total service experience! Give the boy a r More

by seanfisherwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss, John Loss
May 05, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your review, Sean! John is a crucial member of our dealership and we're happy that he provided you with an excellent visit! -Bob Baker Subaru

May 05, 2023

Great experience and responsiveness though would say overpriced. Outstanding knowledge, engagement, professionalism plus outstanding customer service. More

by s-sherman@live.com
Recommend Dealer
Yes
Employees Worked With
Julian Perez, awesome service advisor
May 05, 2023 -

Autonation Subaru Carlsbad responded

Thank you for your excellent review! We look forward to seeing you next time at Bob Baker Subaru!

May 05, 2023

Everything about this experience was easy from changing apt date at last minute to getting a ride to my office after I dropped the car off More

by TKINT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex - new intake person. 5 stars!
May 08, 2023 -

Autonation Subaru Carlsbad responded

We are so glad to hear that our team at Bob Baker Subaru made your service appointment a stress-free experience, from start to finish. It is always our goal to ensure our customers have a convenient and seamless visit with us. Thank you for taking the time to leave your positive feedback, and we look forward to serving you again in the future!

May 04, 2023

It was a very easy process with no pressure applied. Billy was extremely helpful, and I appreciated his quick follow up to my questions. More

by SOBERLIN12@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Billy Toolen
May 05, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're so glad Billy was able to quickly answer all your questions and we hope to see you again next time here at Bob Baker Subaru!

May 03, 2023

Always great service and personnel My favorite Subaru dealership Happy you have shuttle service again More

by juliemclain
Recommend Dealer
Yes
Employees Worked With
Lester
May 05, 2023 -

Autonation Subaru Carlsbad responded

We're thrilled to be your go-to dealership, Julie! We appreciate the five-star review and look forward to your next visit here at Bob Baker Subaru!

May 02, 2023

Excellent service. Fixed the issues. Appreciate the loaner. Expedited the part they needed to fix it and got it repaired sooner than later. More

by MATT.LETOURNEAU66@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Les
May 03, 2023 -

Autonation Subaru Carlsbad responded

We're glad we were able to fix the issues with your car, Matt. It's great to know you appreciated your loaner car and that we got the part expedited for speedy repairs. Thank you for trusting us with your vehicle! We hope to see you again! - Bob Baker Subaru

May 02, 2023

I made an appointment for a diagnostic on my AC. Several employees had told me the appt would be 1-1.5 hours, possibly up to 4 hours. Subaru had my car for 2.5 hours and did nothing. Les was extreme More

by MRSCHELSEASALDIVAR@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Les
May 03, 2023 -

Autonation Subaru Carlsbad responded

Hello - I'm disappointed to hear that we didn't leave you with a better impression. This is not the level of attention and care that we pride ourselves on and I will make sure the situation gets reviewed with the appropriate members of our team. If there's anything else we can do for you or if you would like to discuss this further, please don't hesitate to contact me directly at your earliest convenience. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

May 02, 2023

Made quickest appointment for recall of eye sight programming which was 7-10 days out. When I arrived for my 8:30 am appointment I wasn't ' on the schedule '. Was impressed that they offered to wash More

by BCESCOR@COX.NET
Recommend Dealer
Yes
May 03, 2023 -

Autonation Subaru Carlsbad responded

We aim to deliver outstanding customer service and it sounds like we missed the mark this time around. I would love the opportunity to speak with you further about how we can improve for next time. Please feel free to reach out to us at your convenience. Tim Anderson - Parts & Service Director - 7608045037

April 29, 2023

Seen promptly. Problem resolved quickly. Advised of future needs, given quote and will call soon More

by KARENJACQUES@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Folio
May 02, 2023 -

Autonation Subaru Carlsbad responded

We're glad we could take care of this quickly for you, Karen! Thanks for coming to Bob Baker Subaru!

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