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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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July 17, 2021

Everyone was polite, friendly, and helpful. The waiting area was clean and comfortable. All required work was completed and I appreciate the car wash. I had a good experience and am confident that the wo More

by rwrrrwrj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Ferrer (?)
Jul 20, 2021 -

Autonation Subaru Carlsbad responded

We really appreciate you taking the time to leave Bob Baker Subaru this awesome review, thank you!

July 16, 2021

Service service managers and employees are always so kind, very professional, and pay attention to details. One concern I had was that the discontinued service of the shuttle. I don’t live that far from More

by lalvallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, JP Phillips
Jul 16, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your review and feedback! We apologize for any inconvenience and will pass along your comments to management.

July 16, 2021

Everyone was really kind and efficient. PJ helped me and made it so easy. They had a loaner ready for me. Great experience for me. More

by HATSFORDAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback on PJ and our team!

July 16, 2021

Zach Lenfesty is the reason I come here. His service is top notch! He’s always transparent with everything and keeps you updated on status of your service. More

by nolaneeezie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jul 19, 2021 -

Autonation Subaru Carlsbad responded

We're so happy Zach and our team could provide five-star care! Thank you for the awesome review! We'll see you at your next appointment! – Bob Baker Subaru

July 16, 2021

Service was efficient and organized. I pulled in, was helped within a few minutes, waited 5 minutes for a loaner car, and was on my way. Service took less time than expected, pickup was fast and easy. More

by SMPOIRIER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Freddi Derilus
Jul 19, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you! Thanks for trusting the Bob Baker Subaru team with your service needs. Safe travels!

July 16, 2021

I’ve always had good service at this location. Questions I asked are always answered and most services I can wait for. The waiting room is pleasant. I have bought 2 Subarus from this dealership. More

by sara skol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
Jul 19, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer.

July 16, 2021

Quick oil change tire rotation multi points inspection. Could have received a car wash but did not want one due to that fact that I had just washed it earlier that day. 50 minutes in and out. More

by LUCAS898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jul 19, 2021 -

Autonation Subaru Carlsbad responded

Excellent review! Thank you for letting us know we are on the right track. We look forward to your next visit to Bob Baker Subaru!

July 15, 2021

I prefer going to my Subaru dealership in Bakersfield, Ca. Bob Baker Subaru pushed the wait time for the recalls on my car. I would not go there to get my car serviced their again. More

by nsanchez-7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Jul 15, 2021 -

Autonation Subaru Carlsbad responded

Sorry for the wait time, we have been finding the recalls take longer than expected. Again sorry for the wait time.

July 15, 2021

Thank you JP for your professionalism and service for my Crosstrek. You made a good diagnosis and fixed the problem. The one day rental was an unexpected bonus. Maybe I’ll look at Foresters next. More

by deborahwolfson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 16, 2021 -

Autonation Subaru Carlsbad responded

We're so happy to hear JP made your visit so enjoyable, Deborah! Thank you for taking the time to leave us your five-star rating and review! We look forward to seeing you again for your Crosstrek's next service! - Bob Baker Subaru

July 14, 2021

They took me car in in relatively short notice and had it serviced in just a few hours. When I went to pick it up, it was washed and out just after i arrived More

by Impreza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 15, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to assist you. Thank you from all of us here at Bob Baker Subaru!

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