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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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July 15, 2021

Thank you JP for your professionalism and service for my Crosstrek. You made a good diagnosis and fixed the problem. The one day rental was an unexpected bonus. Maybe I’ll look at Foresters next. More

by deborahwolfson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 16, 2021 -

Autonation Subaru Carlsbad responded

We're so happy to hear JP made your visit so enjoyable, Deborah! Thank you for taking the time to leave us your five-star rating and review! We look forward to seeing you again for your Crosstrek's next service! - Bob Baker Subaru

July 14, 2021

They took me car in in relatively short notice and had it serviced in just a few hours. When I went to pick it up, it was washed and out just after i arrived More

by Impreza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 15, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to assist you. Thank you from all of us here at Bob Baker Subaru!

July 14, 2021

Rep. Ferrer was great - I was getting an oil change and I thought I just needed some additional freon, but it turned out there were multiple recalls including the condenser. Arrangements were made to take a More

by MAPOFFLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ferrer (I think)
Jul 15, 2021 -

Autonation Subaru Carlsbad responded

We're so happy Ferrer could take great care of you! Thanks for trusting the Bob Baker Subaru team with your service needs. Safe travels!

July 14, 2021

The service department understood the problem. They were clear in explaining the solution and finished it before the end of the day. They validated my concerns. More

by talk2terry2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jul 15, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of everything for you! Thanks for choosing Bob Baker Subaru for your service needs.

July 13, 2021

It was quick and efficient. I received a call when the car was ready. My car was cleaned which was a bonus . I am happy to return again. More

by alezamartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jul 14, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review! We're so happy our team could earn your business! - Bob Baker Subaru

July 13, 2021

Excellent service, professional, caring service personnel! I highly recommend this dealership, both for sales and service. Easy access from I-5 makes it easy to reach. More

by CATYNICOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ferrer
Jul 14, 2021 -

Autonation Subaru Carlsbad responded

This is so great to hear! Thank you for the great rating and recommendation! - Bob Baker Subaru

July 13, 2021

Every time I go in to service my Subaru everyone there is so helpful. My car is always taken care of and I leave so happy. The kindness, professionalism and over all experience working with Bod Baker keeps More

by tehacolleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 14, 2021 -

Autonation Subaru Carlsbad responded

Our team will be so glad to hear they've made this a five-star experience for you! Thank you for your confidence in us! - Bob Baker Subaru

July 12, 2021

Service was amazing per usual! JP kept me posted on my car repairs every step of the way. My car looked amazing upon return and JP ensured my pick up was smooth. More

by kfvanpatten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 13, 2021 -

Autonation Subaru Carlsbad responded

It means so much to hear JP and our team gave you such excellent care! Thank you! – Bob Baker Subaru

July 12, 2021

My first positive experience at this dealership out of three, and it will encourage me to come back. Zach was an amazing help to me, he was very descriptive in what I need and he was very proactive in get More

by SHEILAOLLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jul 13, 2021 -

Autonation Subaru Carlsbad responded

We're so glad our team made this a five-star experience! Your confidence in Zach makes our day! Thank you so much! - Bob Baker Subaru

July 12, 2021

The reason my car had a problem was transmission fluid was low. I get my car serviced by your dealership every 5000 miles check it out? More

by rjharnish2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
Jul 13, 2021 -

Autonation Subaru Carlsbad responded

Hello, we only check the transmission fluid when there is a issue because the transmission is a sealed unit, and no dip stick to check it. Sorry for the issue.

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