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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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July 14, 2021

Rep. Ferrer was great - I was getting an oil change and I thought I just needed some additional freon, but it turned out there were multiple recalls including the condenser. Arrangements were made to take a More

by MAPOFFLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ferrer (I think)
Jul 15, 2021 -

Autonation Subaru Carlsbad responded

We're so happy Ferrer could take great care of you! Thanks for trusting the Bob Baker Subaru team with your service needs. Safe travels!

July 14, 2021

The service department understood the problem. They were clear in explaining the solution and finished it before the end of the day. They validated my concerns. More

by talk2terry2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jul 15, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of everything for you! Thanks for choosing Bob Baker Subaru for your service needs.

July 13, 2021

It was quick and efficient. I received a call when the car was ready. My car was cleaned which was a bonus . I am happy to return again. More

by alezamartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jul 14, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review! We're so happy our team could earn your business! - Bob Baker Subaru

July 13, 2021

Excellent service, professional, caring service personnel! I highly recommend this dealership, both for sales and service. Easy access from I-5 makes it easy to reach. More

by CATYNICOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ferrer
Jul 14, 2021 -

Autonation Subaru Carlsbad responded

This is so great to hear! Thank you for the great rating and recommendation! - Bob Baker Subaru

July 13, 2021

Every time I go in to service my Subaru everyone there is so helpful. My car is always taken care of and I leave so happy. The kindness, professionalism and over all experience working with Bod Baker keeps More

by tehacolleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 14, 2021 -

Autonation Subaru Carlsbad responded

Our team will be so glad to hear they've made this a five-star experience for you! Thank you for your confidence in us! - Bob Baker Subaru

July 12, 2021

Service was amazing per usual! JP kept me posted on my car repairs every step of the way. My car looked amazing upon return and JP ensured my pick up was smooth. More

by kfvanpatten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 13, 2021 -

Autonation Subaru Carlsbad responded

It means so much to hear JP and our team gave you such excellent care! Thank you! – Bob Baker Subaru

July 12, 2021

My first positive experience at this dealership out of three, and it will encourage me to come back. Zach was an amazing help to me, he was very descriptive in what I need and he was very proactive in get More

by SHEILAOLLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jul 13, 2021 -

Autonation Subaru Carlsbad responded

We're so glad our team made this a five-star experience! Your confidence in Zach makes our day! Thank you so much! - Bob Baker Subaru

July 12, 2021

The reason my car had a problem was transmission fluid was low. I get my car serviced by your dealership every 5000 miles check it out? More

by rjharnish2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
Jul 13, 2021 -

Autonation Subaru Carlsbad responded

Hello, we only check the transmission fluid when there is a issue because the transmission is a sealed unit, and no dip stick to check it. Sorry for the issue.

July 12, 2021

Professional and efficient. Good communication from app and the service staff. Always a pleasure doing business with the Subaru service professionals. I highly recommend them. More

by ruden50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Julian Perez
Jul 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer.

July 12, 2021

Great service. Zach is knowledgeable and quickly provided me a loan car so I can get to work. Thank you. This is a recall service. More

by vwallace123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jul 13, 2021 -

Autonation Subaru Carlsbad responded

We're so glad Zach and our team made this a five-star experience! Thank you for the awesome feedback and for being a Bob Baker Subaru customer!

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