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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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July 10, 2021

JP is so great! He is knowledgeable and thorough. I appreciate his follow through and partnership in keeping my car in shape. Prior to JP, I worked with Zach who was also amazing to work with. Thanks t More

by clday66
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, JP Phillips
Jul 12, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your support of JP, Zach, and the Bob Baker Subaru team! We will pass along your kind comments!

July 10, 2021

I had an appt at 145. It took them almost 1 her before they were able to start the oil change. Andrew the service tech explained they were running behind but it seems they why have an appt and have it s More

by chris@omniconcepts.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 12, 2021 -

Autonation Subaru Carlsbad responded

We understand your frustration and appreciate your patience during these unpredictable times. We're glad our team provided such excellent care to your vehicle and hope to see you again for your next appointment! - Bob Baker Subaru

July 10, 2021

Excellent service. Had to wait a little while to get someone to help me but that’s ok as it was a busy day. Will come back More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 12, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the five-star rating and kind words, Josh! We appreciate your patience and look forward to seeing you next time! - Bob Baker Subaru

July 09, 2021

The service writer JP is the best part of this dealership. He listen's to what you have to say and act's on that and gets things done. THE BEST Robert More

by hossrob
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 09, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the awesome review! We'll pass along your kind comments to JP, we know he'll be glad to hear it! Take care, from all of us at Bob Baker Subaru!

July 09, 2021

Fast and quick service. Julian Perez explained process and made me feel comfortable even when I was stressed. Repair was done quickly so.i could get back to.work. More

by ead1274
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 09, 2021 -

Autonation Subaru Carlsbad responded

It means so much to hear our team gave you such excellent care! Thank you! - Bob Baker Subaru

July 08, 2021

We brought our car in for a recall and were treated with respect and kind attention. We are seniors and my husband has a health condition. The team was very considerate of our needs as he transferred from t More

by Gail and Ed Tossing
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Elliott, JP Phillips
Jul 09, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team could help you both have a five-star experience! We look forward to seeing you at your next appointment! Thank you for the awesome review! – Bob Baker Subaru

July 07, 2021

JP Joseph Phillips is the very best service person I've met anywhere in my 35 years of owning autos. I even bought another at this dealership because of him! More

by nathan45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang; Kelley at sales and finance., JP Phillips
Jul 07, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great review and five-star rating! We're so happy to hear our team made this such a positive experience and earned your business! - Bob Baker Subaru

July 07, 2021

Very poor customer service. I had a small issue after work was completed, never got a return call after 2 try’s. I resolved issue independently. More

by Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy McCall
Jul 07, 2021 -

Autonation Subaru Carlsbad responded

Sorry about that if you was trying to get a hold of Jeremy in our body shop he moved on two or three weeks ago . If you still need help please call me Norm at 760-804-5037

Jul 07, 2021 -

Howard responded

Thanks for responding, The issue has been resolved independently. Body work is satisfactory.

July 07, 2021

This dealership are very responsive. Tanner is always straight forward with my needed services. He gives me a heads up on what my upcoming services are needed More

by pmdolleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jul 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Tanner and the Bob Baker Subaru team! We're honored to receive your support!

July 06, 2021

Great customer service! Got me in and out. I would highly recommend. I appreciate Julian getting us in and out quickly. Thanks Julian!!! Awesome job! More

by menchaca.edith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 06, 2021 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a 5-star experience! Thanks so much for your review and for choosing Bob Baker Subaru!

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