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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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July 05, 2021

Zach went up and above what was expected to help in the servicing of my 2014 Forester. I had some concerns after a recent trip and he not only arranged for a ride home; he assured me that Bob Baker would r More

by J. Zura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jul 07, 2021 -

Autonation Subaru Carlsbad responded

It means so much to hear Zach and our team gave you such excellent care! Thank you! - Bob Baker Subaru

July 03, 2021

It was a different crew from the last two times I had service here. They got the job done but did not fix everything. Did part of the job I request but did not fix the other issues. More

by gilbertjdelacruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 06, 2021 -

Autonation Subaru Carlsbad responded

We're sorry to hear that and appreciate you bringing this information to our attention. We strive to provide five-star care to our customers and regret your experience couldn't earn us that rating this time. Please don't hesitate to reach out to me if you'd like to discuss this in more detail. Thank you, Norman Amabile - Service Manager - (760) 804-5037

July 01, 2021

Julian did an awesome job taking care of the recalls on my Crosstrek so that I could register it. The process was quick and easy...and he got me a loaner vehicle while the service was being done. Much ap More

by jimgamez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 02, 2021 -

Autonation Subaru Carlsbad responded

We're so happy Julian could help resolve these recalls on your Crosstrek! Thank you for the awesome five-star review! – Bob Baker Subaru

July 01, 2021

JP and his technician, Justin, really made a difference in my service needs. I’m very happy. Good to know when I need help I know who to call. More

by billj1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , JP Phillips
Jul 02, 2021 -

Autonation Subaru Carlsbad responded

JP and Justin will be thrilled to hear they've made this a five-star experience for you! Thank you for taking the time to leave our service team your feedback and rating! We look forward to seeing you again at Bob Baker Subaru for your next appointment!

June 28, 2021

Honest and helpful staff. They are always willing to accommodate you. More

by donato_family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 29, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this wonderful review! We're so glad our team has given you great care! - Bob Baker Subaru

June 28, 2021

Super fast and kind. My service guy, Zach, was helpful and seemed like he really likes his job. More

by jan_hosig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you! We're glad to hear Zach made this a great experience! – Bob Baker Subaru

June 26, 2021

Did not know we needed extra things done when we brought it in for oil change - probably should have told us when we set the appointment but Andrew got it done More

by CECKHOFF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ferrer
Jun 28, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback. We're glad Andrew could take care of everything and we hope you will reach out if you wish to discuss your experience any further.

June 25, 2021

Very busy service department and not especially friendly from scheduling to service. I had to schedule my software update two times and both times the scheduler seemed annoyed I called. Service guy just did More

by KCCN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
JP Phillips
Jun 25, 2021 -

Autonation Subaru Carlsbad responded

Yes, we are very busy sorry about that, we have a large following of customers because customers like coming here. Sorry about the schedule issue what is you full name so I can see who helped you and see what happened. Norm

June 24, 2021

Would not work with Wheels. Denied wheel replacement and break pads. Will not return. More

by jennifer.duclos
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Jul 09, 2021 -

Autonation Subaru Carlsbad responded

We're sorry your experience didn't live up to our expectations. We'd like to help address these concerns when you have the time to discuss them with me. Please reach out at your earliest convenience. Thank you, Norman Amabile - Service Manager - (760) 804-5037

June 24, 2021

Julian was fantastic. He went all over the planned services I would be getting then summarized them after. He also provided suggestions on what I could do next. More

by christine.gach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 24, 2021 -

Autonation Subaru Carlsbad responded

Christine, we are so happy that Julian did a wonderful job! Thank you for coming into Bob Baker Subaru!

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