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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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June 24, 2021

Would not work with Wheels. Denied wheel replacement and break pads. Will not return. More

by jennifer.duclos
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Jul 09, 2021 -

Autonation Subaru Carlsbad responded

We're sorry your experience didn't live up to our expectations. We'd like to help address these concerns when you have the time to discuss them with me. Please reach out at your earliest convenience. Thank you, Norman Amabile - Service Manager - (760) 804-5037

June 24, 2021

Julian was fantastic. He went all over the planned services I would be getting then summarized them after. He also provided suggestions on what I could do next. More

by christine.gach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 24, 2021 -

Autonation Subaru Carlsbad responded

Christine, we are so happy that Julian did a wonderful job! Thank you for coming into Bob Baker Subaru!

June 24, 2021

Great service. Right on time. Nothing more to add. Done. More

by aaanak13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 24, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru!

June 23, 2021

The best service team ever. Above and beyond. Love them More

by huckabee41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 23, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support! Many thanks from the Bob Baker Subaru Team!

June 22, 2021

Always courteous, quick and trustworthy and I enjoy the complimentary wash😊 More

by mleverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 22, 2021 -

Autonation Subaru Carlsbad responded

This is a fantastic review! Thanks from the entire team at Bob Baker Subaru!

June 21, 2021

Very friendly. Offers help quickly. Appreciated the loaner car. I did have to return to have dashboard returned to my settings. Service perso came right over jumped in my car and fixed the settings. Ve More

by billvancleve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 21, 2021 -

Autonation Subaru Carlsbad responded

We're glad we could take care of everything for you! Thanks for choosing Bob Baker Subaru!

June 21, 2021

I’m very satisfied with Bob Baker’s service department! They did the work and got it done at the promised time! What URL’s can anyone want More

by tudor1930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 22, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer.

June 21, 2021

Erik Lopez was very helpful and courteous. He did mention that he would be away for lunch when we picked up. It took a little longer than expected to be asked if we’d been helped or for us to get our car bac More

by ange_lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jun 23, 2021 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience, Ange! We're so happy Erik could take great care of you and we greatly appreciate your patience throughout the process. - Bob Baker Subaru

June 20, 2021

Erik was very helpful! All the work was done in good time and was a seamless and easy experience. Thank you again for your assistance! More

by Scott S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jun 22, 2021 -

Autonation Subaru Carlsbad responded

We are very happy Erik provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 20, 2021

When I called was able to get an appointment immediately for the same day. The service department was extremely friendly, customer oriented and work was complete within 1 1/2 hours. More

by nbergener
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 22, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the five-star rating and kind words! We'll see you at your next service visit! - Bob Baker Subaru

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