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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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June 18, 2021

Excellent customer service, thank you to Andrew who communicated every step of the way. He told me how long to expect the car service and it was completely as promised More

by lindaappo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 18, 2021 -

Autonation Subaru Carlsbad responded

We really appreciate you taking the time to leave Andrew and the Bob Baker Subaru team this awesome review, thank you!

June 18, 2021

Julian did a great job keeping in touch, ensuring I had a courtesy car and making it easy for me to get this done. Admittedly I expected difficulty getting my oil leak fixed. However I was pleasantly surp More

by broyerfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 18, 2021 -

Autonation Subaru Carlsbad responded

We're so happy to hear Julian exceeded your expectations! Thanks for choosing Bob Baker Subaru!

June 18, 2021

Timely completion of recall work. Reviewed other issues as need ed Easy to make appointment and flexible with time slo Completed job earlier than expectedt More

by waldvoge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 18, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your business and your review! Thanks from the Bob Baker Subaru Team!

June 18, 2021

As always, the service was quick and efficient and the technician a pleasure to deal with. They were extremely busy but still managed to get everything done in the time promised More

by supate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 21, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team could provide a five-star experience! Thank you for the awesome review! – Bob Baker Subaru

June 18, 2021

Car was dropped for an oil change, recall on air bag and check transmission fluid leak. The only contact I had was a text the first day. After a phone call and text and six days, had limited response👎🏻 JP More

by Cathy Lee
Recommend Dealer
No
Employees Worked With
JP Phillips
Jul 06, 2021 -

Autonation Subaru Carlsbad responded

Cathy, We are sorry to hear about this and appreciate you taking the time to leave us your feedback. We hope to provide a five-star experience next time and encourage you to reach out to discuss this in more detail when you have time. Thank you, Norman Amabile - Service Manager - (760) 804-5037

June 17, 2021

Poor communication by service representative. Car was dropped of for oil change and recall notice at 8am was not completed when I arrived to pick it up at 2pm be More

by osheaps77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
Jun 17, 2021 -

Autonation Subaru Carlsbad responded

I am so sorry for the delays in the service work and recall work. We rarely have this issue here. Please accept my apologies, and on your next vist please see me for a discount. Print this out to recieve the reduced rates/ discount. Norman

June 17, 2021

Good service and very friendly and helpful I will Good service and very friendly and helpful I will recommend to anyone who wants to buy A new car. Service department, Zach is very nice and knowl More

by honeyguz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 18, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support! Thank you from all of us at Bob Baker Subaru!

June 15, 2021

Erik Lopez was very professional, knowledgeable, informative and friendly. He is a real asset to the dealership. The service was performed in a timely manner. More

by Skip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez - Service - 10 Stars - EXCEPTIONAL!!!
Jun 15, 2021 -

Autonation Subaru Carlsbad responded

Thanks for this awesome feedback, Skip! We are certainly lucky to have Erik on the Bob Baker Subaru team!

June 15, 2021

Someone came and helped me right away, answered all my questions and made my service drop off very easy! The car loan program was very helpful. More

by emily.bonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 16, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you, Emily! Thanks for sharing your experience!

June 15, 2021

Zach and JP have been assisting me with my 12 Forester for years, and have always gone out of their way to ensure I was treated respectfully and professionally and make sure that my vehicle is thoroughly More

by suereynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, JP Phillips
Jun 16, 2021 -

Autonation Subaru Carlsbad responded

Zach and JP will be so happy to hear you had a five-star experience! We look forward to seeing you again soon! - Bob Baker Subaru

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