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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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June 09, 2021

The dealership was exceptionally busy and ran out of loaner cars. Otherwise Tanner was very helpful. This was the 3rd recall, however, which is a little concerning. More

by dcgfan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 09, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback, we're glad tanner could help you out. We apologize for the lack of loaner vehicles and hope you will reach out to our team with any recall questions!

June 09, 2021

Bob Baker Subaru in Carlsbad is the place I take my Subaru. They have taken care of my car from the beginning and have made me feel very comfortable. I always refer my friends and family on Subarus to More

by devin.ds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Jun 10, 2021 -

Autonation Subaru Carlsbad responded

It's always our pleasure to take care of you! Thank you for being a loyal Bob Baker Subaru customer, we greatly appreciate your support!

June 09, 2021

The staff were extremely friendly and professional. My only negative was the wait time was longer than I'm used to at other Subaru dealerships for the same service. More

by Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 10, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your patience and high rating! We appreciate the feedback and forward to seeing you again soon! - Bob Baker Subaru

June 08, 2021

The service personnel were friendly and intelligent. My Subie’s 30,000 mile visit was performed completely and on tome. Thank you for being here for me. More

by mklaserdoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 08, 2021 -

Autonation Subaru Carlsbad responded

We are very happy to have provided you with such a positive experience! We hope you continue to choose Bob Baker Subaru for all your automotive needs! Take care!

June 07, 2021

I was in and out in about two hours for an oil change and a tire rotation not too bad thanks . I’ll be back for future services And thank Andrew for his service to help me thank you so much More

by LornaPerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 08, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you, Lorna! Thanks for the great feedback on Andrew and the Bob Baker Subaru service team!

June 07, 2021

Didn’t over charge me and actually saved me on my inspection. Even though I asked for more work. Although it would be awesome if Subaru could upgrade your car to a remote start. More

by nenekojin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 09, 2021 -

Autonation Subaru Carlsbad responded

THat's exactly what we strive for! Thank you for leaving us your awesome feedback and rating! We'll see you at your next appointment! - Bob Baker Subaru

June 07, 2021

Every time I visit or contact Bob Baker Subaru they go above and beyond. I’m so thankful to have them in my corner. Thank you for all you do! More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jun 08, 2021 -

Autonation Subaru Carlsbad responded

We love to go above and beyond to make our customers happy! Thanks for your great feedback, Stephanie. We'll see you next time!

June 07, 2021

JP, Norman , Billy and Armando went out of their way to ensure my satisfaction with the service on my Subaru- there had been some reoccurring problems and they addressed all of them Thank you More

by bethlevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Toolen, Armando Rodrigues, Norman Amabile, Julian Perez, JP Phillips
Jun 09, 2021 -

Autonation Subaru Carlsbad responded

It's so great to hear, Beth! We're so glad JP, Norman, Billy, and Armando made your experience so enjoyable and earned five stars! Thank you for being our customer! - Bob Baker Subaru

June 07, 2021

Great service and professional attitudes!!Wanted your Great service and professional attitudes!! Wanted your Bodyshop to do work but have frame issue so your Technician Aaron was good enough to advise be More

by Cathymayer.k9
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Was in The Body shop
Jun 08, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support, Cathy. Thank you! - Bob Baker Subaru Team

June 07, 2021

Jeremy was so helpful and turned the whole experience of fixing my car around from stressful to make it easy. He and his team did and amazing job and I had such a peace of mind knowing they were handling th More

by Jbombar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mccall
Jun 09, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team could help! Thank you for the awesome five-star review! We'll see you at your next appointment! – Bob Baker Subaru

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