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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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June 05, 2021

Julian perez needs more communication and better customer service we felt that he could of done better. Everybody else was very helpful and listened to our situation. More

by JAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Julian Perez, JP Phillips
Jun 07, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your feedback, Jay. Please reach out to me so we can discuss this experience and I can understand more about the reason behind the low rating. Thank you, Norman Amabile - Service Manager - (760) 804-5037

June 05, 2021

Great service and support. Working w/ J.P. is always a pleasure - knowledgeable, answers my questions, efficient and communicates well. When I am there, make an effort to say hi to Norman as well as he h More

by JenLe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, JP Phillips
Jun 07, 2021 -

Autonation Subaru Carlsbad responded

We're so glad to hear JP provided such a positive experience to you! Thank you for the wonderful review and five-star rating! We look forward to seeing you at your next appointment! - Bob Baker Subaru

June 04, 2021

Super service on time on budget free car wash thanks because I need to fill up n this with 25 words stupid survey what a pain More

by mmcdevitt0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Jun 07, 2021 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a 5-star experience! We greatly appreciate your review. - Bob Baker Subaru Team

June 04, 2021

Great service and support. They fixed a recall issue, and also a shifter problem. They were friendly, courteous, and took care of all of our concerns. More

by fredzman777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 07, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you! Thanks for choosing Bob Baker Subaru for your service needs!

June 03, 2021

service very good. washed outside of car,but did not even clean the windows on the inside. kept appointed time. answered questions There is nothing to add More

by george.corbett
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your feedback, George! We will pass your comments along to our team.

June 03, 2021

Zach was a pleasure to work with, he's the reason I don't go to the cheaper oil change places! Great customer service and decent prices for a dealership. More

by lopezmoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 04, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that our team at Bob Baker Subaru, especially Zach, can provide such excellent service! Thank you so much for your loyalty!

June 03, 2021

My service rider was great. Kept me informed throughout my service . It was nice to be offered a car wash with my service. I’ll be back again More

by kleingang4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 04, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that you had a great time at Bob Baker Subaru! We are very proud to have earned your business!

June 03, 2021

Great service and got me out of there to meet make my meeting on time. Great communication internally a d externally to get it all accomplished. More

by ersonbolos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 04, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that our team at Bob Baker Subaru could do a great job for you! Thank you so much for your review!

June 02, 2021

Tanner was wonderful and the Young lady that came out to pick up my car I don’t know her name but she was very nice as well! And helpful! But I did speak with a man name Norm I think he was supposed to be a More

by scootermomjf
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
Jun 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the five-star rating and kind words! It's such a great feeling to know Tanner made your visit memorable, and we'll use your review to improve the experience in the future! We appreciate you coming to Bob Baker Subaru!

June 02, 2021

Good customer serviceTo ask for twenty five words is too Good customer service To ask for twenty five words is too much to expect Good customer service To ask for twenty five words is too much to expect More

by benriched2@aol.com
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to leave us a 5-star review! The 25-word minimum is set by DealerRater and is not affiliated with our dealership. We apologize for any inconvenience.

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