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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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June 02, 2021

Came in at 9:20 for a 9:30 appointment 30,000 mile check up on a 2018 Outback was told it would take 4 hours. I did not leave until almost 4:30. Why???? Was so stressed out for a movie night downtown Manch More

by tawny_walk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 04, 2021 -

Autonation Subaru Carlsbad responded

Tawny, We're sorry to hear about this experience and appreciate you bringing this to our attention. Please reach out to us to discuss this in more detail. Thank you, Norman Amabile - Service Manager - (760) 804-5037

Jun 15, 2021 -

tawny_walk responded

1. Door slashes/garnish strips on all 4 doors have corrosion of some kind. Not sure what is causing the corrosion. I wandered around your used cars lot and came across 4-2018 Outbacks with the same corrosion on door slashes (I took pictures). So it is not something I did or did not do. Subaru needs to correct this problem because they are using the same door slashes on all your vehicles. This makes my car look old and uncared for. I want to appreciate and enjoy my car and this is a negative. I am just outside of the warranty on this item. This leaves a bad taste in my mouth and makes me think about referring anyone to buy or buying another Subaru myself. I do not see this happening on other brands of vehicles with similar door details. 2. Water condensation on computer screen for radio. I do not know how the water got under the glass; just appear one day a couple of months ago. Cannot get inside to clean the back of the glass. Only way to fix is install a new computer. I think a new computer was ordered but the problem was not mentioned on repair invoice. Joseph Phillips said it had an extended warranty due to previous computer issues (computer quit working about a year after purchase and a replacement computer was installed). Will I receive a call when the replacement part arrives? 3.. I forgot to mention that the black protective cover on the bumper just below the tailgate is oxidizing and is making my 2018 car look older then it is. 4. Some of the bolts for the crossbars are rusting. Tech said it was surface rust. I have not been on a step ladder to inspect since my visit on 05/25/2021. These bolts are exposed to the elements and should be made of materials that can withstand sun and rain. 5. Was not given an explanation as to the extended length of time it took for the maintenance and repairs on my vehicle. My appointment for a 30,000 mile checkup was in place over a week in advance which would be plenty of time to have parts order and techs schedule for the work load on that day. I was prepared for the 4 hours I was told it would take but I did not plan on being there all day.

May 31, 2021

Already responded. Tanner did a great job. Fast and efficient service. Work completed as scheduled. I am very satisfied with all aspects of the service experience. More

by rjrfreightdog
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

We appreciate the great feedback about Tannerand our team! Thanks for your business, from all of us here at Bob Baker Subaru and we'll see you next time!

May 31, 2021

I have never had a bad experience here. Questions were taken seriously and answered fully. I also enjoy the setting as I can walk to the mall or the beach while waiting for my car. More

by kelcben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

May 30, 2021

Excellent, efficient an friendly service. Sorry I can’t think of anything else to say so I’ll say Hail Mary full of grace, the lord is with thee More

by rtwilloby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

We really appreciate you taking the time to leave Bob Baker Subaru this awesome review, thank you!

May 30, 2021

Customer service training would help. Some of them are not too good 😌. I was asked if I had an appointment. Yes ! 5 minutes later I heard them say to another customer. Do you have an appointment ? She More

by sisternancy8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We're sorry to hear about your recent service visit, and we will be addressing your feedback with our team in an effort to improve the service we provide to our customers moving forward. Thanks, Norman Amabile - Service Manager - (760) 804-5037

May 28, 2021

They are always courteous, help you save money, car comes back in great shape. In all, this is the best service that I have had from a car dealer. Also great sales help More

by ellenkcg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Knapp
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

We're so glad to hear this! Thank you for choosing Bob Baker Subaru for your maintenance needs! We value you being part of our team!

May 28, 2021

The service technician are courtesy , informative and knowledgeable when I asked about certain details regarding my Subaru Impreza. My car was serviced in an appropriate time and washed! I enjoy going More

by suewagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer.

May 27, 2021

Overall good experience and excellent customer service. We had a couple of issues but in the end everything was taken care of to our satisfaction. More

by swanns2jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry but can't recall the name.
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team could help! Thank you for the awesome review and for choosing Bob Baker Subaru! Be sure to reach out to us if you have any questions or concerns!

May 27, 2021

I went to have my car for regular service without reservation and yet I accommodated with outstandingly checked in and it was in a timely manner. More

by Benjee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

It means so much to hear our team gave you such excellent care! Thank you! - Bob Baker Subaru

May 26, 2021

Tanner Knapp is terrific.On earlier visits some service advisors told me things could not be fixed but he got them fixed.! Here are more More

by shelleyhross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
May 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for this awesome review! We are so glad Tanner helped you resolve the issue with your vehicle! We value you as a Bob Baker Subaru customer and look forward to seeing you next time!

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