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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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May 21, 2021

Service advisors are always A+. Only complaint is the car wash. It looked like it was maybe sprayed off, but barely? Darn that’s why I like doing my oil changes there. Other than that, I do trust what the ad More

by dawnish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 24, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the great rating and continued support! We'll share your feedback with our team and look forward to providing five-star care to you at your next visit! - Bob Baker Subaru

May 20, 2021

Julian is always so helpful when I come in, however, I was disappointed that the shuttle service has been discontinued. I did still receive the best care for my car and will continue to come back with my More

by acardin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 21, 2021 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Subaru customer! We're sorry for your disappointment about the shuttle, but are glad to hear we can continue taking care of your vehicle!

May 19, 2021

Came in for recall service and it was done quickly, and the service was great. JP provided great customer service. Car was returned same day More

by wdnewlandjr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 20, 2021 -

Autonation Subaru Carlsbad responded

We're glad JP could take great care of you! Thank you for trusting Bob Baker Subaru with your service needs!

May 19, 2021

Zach was straight up, honest, and informative. A lot of dealerships get a bad rep for trying to upsell and that was not my experience at all. More

by brian@writeclubbing.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 20, 2021 -

Autonation Subaru Carlsbad responded

Brian, we are so happy to hear that you had a great experience working with Zach! Thank you for reviewing Bob Baker Subaru!

May 19, 2021

The guys were great and these surveys come way to often! 💤 Seriously this is to much!!! The big red fox humped over the chicken coop More

by riekacei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
May 19, 2021 -

Autonation Subaru Carlsbad responded

I am so sorry for the over flow of surveys, the only one that counts is the one that comes directly from Subaru Corporate. Again sorry. Norman

May 19, 2021

They were kind and quick to service my car. They fixed a window problem without charging for the service. I will always come here with my Subaru needs. More

by clark.barbara123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 20, 2021 -

Autonation Subaru Carlsbad responded

Barbara, we are so happy that our team at Bob Baker Subaru could take great care of your car for you! Thank you for bringing it in!

May 17, 2021

Tanner was great service center seemed okay. People in the front like Sean and Jamie are far too hungry. Working way too hard. Not ideal for a customer. More

by qelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
May 18, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to give Bob Baker Subaru your feedback! We hope you'll give us a chance to improve in the future!

May 18, 2021 -

qelson responded

They were troublesome, but as they say in the business, good trouble :)

May 17, 2021

The appointment process is super easy online to book and reschedule, was checked in quickly day of, nice wait room, service was quick, and Erik was great. More

by tthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
May 18, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that you had a great time at Bob Baker Subaru! Thank you for your kind words!

May 17, 2021

I dropped off my car before the service Dept opened. Even though my appointment was at 1:30, my car was ready before this time. More

by Boo Ru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 18, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that our service team could take great care of your car! Thank you for leaving Bob Baker Subaru a review!

May 16, 2021

These guys are amazing! Best service experience ever! Keep up the good work! Give this guy a raise. You are lucky to have such a quality employee! I will definitely be back again. More

by Sinceiwas7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 17, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that you had a great time working with the Bob Baker Subaru team! We look forward to helping you out again!

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