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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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May 16, 2021

I explained my time issue and problem and they got me in right away very nice to deal with. Very timely on cars checkout and diagnosis More

by ljane17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 18, 2021 -

Autonation Subaru Carlsbad responded

We're happy to hear our team helped check out your car quickly! Thank you for the great review and for choosing Bob Baker Subaru!

May 15, 2021

Service Advisor Julian Perez took great care of me and my Subaru! Thanks very much and I’ve always been very well treated by you More

by Tlach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 17, 2021 -

Autonation Subaru Carlsbad responded

We are so proud to hear that Julian did such a great job for you! We'll be sure to pass your kind words along to the full Bob Baker Subaru staff!

May 14, 2021

Professional and courteous. It was easy to drop-off and the vehicle was done on time. Good communication and strong customer service. Highly recommended! Thanks! More

by zenmastering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 14, 2021 -

Autonation Subaru Carlsbad responded

Thanks so much for sharing your service experience with us! We look forward to your next visit with us! - Bob Baker Subaru Service Team

May 14, 2021

Amazing! They did such a fantastic job with the detailing. Way more than what I expected. And the service dude that worked with me was professional and his communication was on point. More

by crazycatlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was in service and I seriously can’t remember his name
May 14, 2021 -

Autonation Subaru Carlsbad responded

We appreciate the great feedback about our team! Thanks for your business, from all of us here at Bob Baker Subaru and we'll see you next time!

May 14, 2021

The service was started on time as well as finished in the time promised and done professionally, as every time I’ve had my Forester serviced here. More

by supate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 17, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team provides you with a comfortable place to service your vehicle! Thank you for giving us the opportunity to help maintain your Forester! See you next time at Bob Baker Subaru!

May 14, 2021

Great service. Was not sure where to park for a recall/service visit, asked and was nicely told where to park. Mechanics paid attention to my car and gave me reasonable quotes to replace old parts. More

by bron10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great rating! We appreciate you taking the time to come see us for your recall and for leaving this nice review! We are thankful to you for trusting our team to care for your ride and look forward to seeing you next time! - Bob Baker Subaru

May 14, 2021

Julian was terrible. He didn’t want to work. All he did was man explain. Just because I am a female that doesn’t mean I am an idiot. I know when there is a nail in the tire. Julian was disrespectful not on More

by XX chromosome
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Zach Lenfesty, Julian Perez
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for bringing this information to our attention. We regret to hear your experience didn't earn five stars and we'd like to help turn this around for you. I would like to hear your concerns in more detail and improve this for you. Please reach out to me so I can hear more about this. Thank you, Norman Amabile - Service Manager - (760) 804-5037

May 13, 2021

Tanner went above and beyond to make everything go smoothly. As a mom of two under 5yrs, he made sure everything moved quickly and kept me in the loop the whole time. I will always request him in futu More

by marissagraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
May 13, 2021 -

Autonation Subaru Carlsbad responded

We always aim to go above and beyond for our customers at Bob Baker Subaru. We're so glad to hear your experience with Tanner was no less! We hope you and your mom love your new Subarus! Safe travels!

May 12, 2021

The service center is great! Zach has always been super helpful and courteous. I’ve had my car in for oil change, recall and a replacement amp. All done with a smile. More

by SKV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 13, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that our team at the Bob Baker Subaru service center has always done well for you! We are so proud to hear that you have had great experiences!

May 12, 2021

Great service department!Erik Lopez went above and Great service department! Erik Lopez went above and beyond to make sure everything was complete. Five stars to Erik! Great customer service. My ca More

by ginabarritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez - five stars
May 13, 2021 -

Autonation Subaru Carlsbad responded

Gina, we are so happy to hear that Erik did a great job for you! He is a true asset to Bob Baker Subaru!

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