Autonation Subaru - Service Center

My experiences at Bob Baker Subaru service department has been awesome! Definitely an experience that is 180 from the stereotypical experience at a dealerships, and I have been through a few of them in my l been awesome! Definitely an experience that is 180 from the stereotypical experience at a dealerships, and I have been through a few of them in my life time so far. I thought the last Subaru dealership I went to was superb already. Bob's tops it off with a personal touch. Very appreciative of the simpleness of taking care of me as a human being and not a # or $ in addition to fixing my car. More

This was NOT a satisfactory experience. Only wanted a new battery, other work "found" and WAY TOO expensive. Not returning. Not buying another Subaru there. battery, other work "found" and WAY TOO expensive. Not returning. Not buying another Subaru there. More

Workers are always very polite, friendly and helpful. I only service my car with Bob baker because it gets done in a good time and I know my car is in good hands. only service my car with Bob baker because it gets done in a good time and I know my car is in good hands. More

If you ever find yourself needing services at Bob Baker and are lucky enough to be serviced by Julian you’ll understand why he has so many thank you cards from previous clients posted in his office. Julian and are lucky enough to be serviced by Julian you’ll understand why he has so many thank you cards from previous clients posted in his office. Julian went above and beyond to accommodate me in my service and with confidence I can say that if ever I need future services I will be coming back to Bob Baker and asking for him. From the moment I arrived to my accommodation in transportation Julian was there to address any concerns and make sure I was happy with my service. Thank you Julian! More

Julian Perez delivered great customer service. Very polite, explained items and assured/explained us that we had choice. We went with the full package and it as worth it. polite, explained items and assured/explained us that we had choice. We went with the full package and it as worth it. More

Outstanding service & knowledgeable service tech Tanner assisted on explaining repairs, and timing was great. All repairs on transmittion, radio head, and wheel balancing have my XT performing nicely!! T assisted on explaining repairs, and timing was great. All repairs on transmittion, radio head, and wheel balancing have my XT performing nicely!! Thank you More

The vehicle was leased, with the lease period ending 4/21/21. With the lease, I purchased an option for all service during the lease period. Your service center always calls informing us that the vehi 4/21/21. With the lease, I purchased an option for all service during the lease period. Your service center always calls informing us that the vehicle is ready for the scheduled maintenance. On 4/12, we received such a call, and we scheduled the service for 4/16 (during the lease period). Upon getting this work done, we were told that this was not covered by the lease-prepaid service agreement. We argued to no avail, and paid for the service. It's a petty thing and a small amount, but I believe that your were completely wrong - it was during the lease period, and we were not told during the scheduling that the service cost was not covered. I have purchased 5 cars from Bob Baker, and will be looking for a new Subaru soon - but I will probably shop elsewhere. More

Fast on time service, service writer Erik very polite, was spot on about how long derive would take. Was messaged when car was ready to pick up was spot on about how long derive would take. Was messaged when car was ready to pick up More

Zach is the best. He communicated honestly, delivered on his expectations, connected with me with respect and kindness. Give him a raise! He rocks!! Yay! his expectations, connected with me with respect and kindness. Give him a raise! He rocks!! Yay! More

My service Rep, Zach was terrific. He made sure to explain all procedures to me ahead if time and let me know how it was progressing as I had to stay in the waiting room He was also positive abou explain all procedures to me ahead if time and let me know how it was progressing as I had to stay in the waiting room He was also positive about the dealership and always Very pleasant More