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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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April 14, 2021

Fast. Over priced. Warranty did not cover the repairs. Car had 1988 miles. Brand new. Did not think it was my problem. Never. Checked the a\c when I bought the car. It was in the winter. My fault. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 16, 2021 -

Autonation Subaru Carlsbad responded

Hi Bill, Thank you for your honest review. We appreciate your feedback and hope you'll reach out to our team with any questions or concerns. We look forward to your next service visit and encourage you to browse our available service coupons beforehand! - Bob Baker Subaru

April 14, 2021

This was a trouble light visit. Took 3 hours for a scheduled appointment. This long to plug in a diagnostic reader! This should have been an in and out in less than an hour with a service recommendati More

by richardkb
Recommend Dealer
No
Employees Worked With
JP Phillips
Apr 15, 2021 -

Autonation Subaru Carlsbad responded

I would like to look into this for you, if you can call me or provide your information I will contact you. Norman Amabile

April 13, 2021

Staff are always helpful. I’m very happy with service at this dealership. Appreciate that I received loaner car while windshield replaced and fixed recall of air con condenser. More

by juliemclain
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 14, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

April 13, 2021

Thank you Tanner- kind, thoughtful and thorough. You’re good attitude is appreciated and makes it a pleasure to come in to have the car serviced More

by CHLITTLEFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this awesome feedback! We will be sure to pass along your kind comments to Tanner! Take care!

April 13, 2021

Great service and customer care for my vehicle. I would absolutely return again for future service needs. Thank you for all of you assistance with my Jeep More

by Egrattidge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Field
Apr 14, 2021 -

Autonation Subaru Carlsbad responded

We're thrilled to hear this! Thank you for your positive feedback and we look forward to your continued business with us at Bob Baker Subaru!

April 13, 2021

The dealership started to give me an estimate to repair something that i thought should have been covered by warranty. After I questioned the potential charge to me he realised it would be covered by warra More

by MrsLange
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to provide this feedback. We will be passing along your comments to our team to improve moving forward. Please don't hesitate to reach out if there is anything else we can do for you.

April 12, 2021

Service was good, although I had to hunt for someone to help me when I arrived at 5:10 (due to horrendous traffic on Interstate 5). More

by debbiegough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Field
Apr 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this great review! We are happy to hear you had good service, despite delays due to traffic! We look forward to seeing you next time! - Bob Baker Subaru

April 12, 2021

Tanner was extremely helpful and knew exactly what was needed. He made jus feel like we were part of the family. Great experience and we will look forward to bringing the Outback in for the next service. More

by petec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 13, 2021 -

Autonation Subaru Carlsbad responded

We are so glad to hear that! Welcome to the Bob Baker Subaru family. Take care!

April 12, 2021

The work was done as expected. However Zack was surprised to see me even though he was assigned to me per the on line appointment at 10:15 which also showed I would wait for work to be done. At 1 More

by Joecobb100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Apr 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the honest review. We're sorry to hear about the misunderstanding and hope you'll give us the chance to provide a five-star experience next time. Please don't hesitate to reach out if you have any questions or concerns in the meantime. - Bob Baker Subaru

April 12, 2021

The service department is always excellent. Professional, friendly and knowledgeable. I'm very satisfied with the service that I get from Bob Baker. I'm just disappointed that this is the 3rd time that I hav More

by humadhay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback about your recent visit to Bob Baker Subaru! Please don't hesitate to reach out if there is anything more we can do for you!

Apr 13, 2021 -

humadhay responded

Thank you for all your help. 👍

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