Autonation Toyota Corpus Christi Service Center - Service Center

Paid for a service that damaged my vehicle BLUF: The service technicians at #Autonation #Toyota did not secure a hose to the transmission after I paid $350 for a flush resulting in a CEL, damag BLUF: The service technicians at #Autonation #Toyota did not secure a hose to the transmission after I paid $350 for a flush resulting in a CEL, damaged sensor, a rental, and a poor customer experience. I’m disappointed with the service department’s technicians. I’ll say that first of all, the employee that was helping us, Taryn, was courteous and accommodated my girlfriend and I as much as she could. Saturday morning we dropped off her RAV4 for a transmission flush that we were supposed to have picked up later that day. We paid $350 for this service. My dissatisfaction began as we were driving home. The CEL came on in her vehicle about 1.5 miles from the dealership. We took the vehicle back to have it looked at and waited in the lobby/customer area. After a while we were given the news that the CEL came on because a hose wasn’t secured, which resulted in transmission fluid being sprayed all over the engine bay. This obviously caused quite a mess and they apologized and said they would clean it out and send us on our way. Well, more time went by and they approached us again stating that the leaked fluid is beginning to smoke on the hot parts of the motor which is causing other problems with the vehicles sensors and to be safe they were going to replace it for us at no charge. Due to it being Saturday afternoon, they weren’t going to be able to get a part or work on it because they’re closing soon and not opened on Sunday. What makes matters worse is that my girlfriend lives in San Antonio and she now has to come back down to get her vehicle back whenever its repaired! As you can imagine, we’re both upset about this and all we can do is get a rental and deal with it. What is even more upsetting is that the rental we were given was a Corolla which, in my opinion, isn’t comparable to the RAV4 we were supposed to have been driving home that day. I would not recommend service here because of this issue and the fact that no other efforts were made to make this better. I paid $350 for this dealership to damage my girlfriends vehicle, keep it, give her a lesser-valued rental, and send us away displeased. I will be contacting the service manager about this. I don’t feel the dealership extended themselves at all to rectify this, but did the bare minimum to get us off the lot. More

SERVICE DEPT I would to thank Scotty Evans' Team. I have been having my vehicles serviced at the Toyota Dealer for many years and every time His Team takes care o I would to thank Scotty Evans' Team. I have been having my vehicles serviced at the Toyota Dealer for many years and every time His Team takes care of me. Scotty is there for me every time I need help. I continue to return because I'm treated like a customer and not a number. I live in Victoria, TX and I will continue to return because I love the service, professionalism and friendship of the staff. Thank you for everything. Felix E. Truett III 757-575-6757 More

2012 Tundra for 25K complimentary service Took my 2012 Tundra for 25K complimentary service. The service advisor call me an hour later, that my right rear tire had a sidewall puncture and req Took my 2012 Tundra for 25K complimentary service. The service advisor call me an hour later, that my right rear tire had a sidewall puncture and required replacement. And told me he could get me a new one for $277.00 dollars. I told he that I would take care of it. When I pick up my truck I notice it had grease stains on the door sill scuff plate, which when I drop it off the service writer told me how clean the truck was. when I got home I took the both right side tires and start to inspect them and I found no nail or puncture sidewall as the advisor claimed. I did fine that they had left a bolt loose on my front skid plate and had request the tires to be top off at 35 pounds. when I checked them one had 47 pounds and the other three where between 42 to 44 pounds. So please be aware it can happen to you. More

Seven hours after my 8am appointment for an oil change, brake job, and alignment ... nothing had been done ... nothing even started! What is the point of an appointment if someone else can drive in and ge brake job, and alignment ... nothing had been done ... nothing even started! What is the point of an appointment if someone else can drive in and get service while your vehicle sits waiting? Not even a courtesy call telling me they were not going to get to it that day. General manager was friendly and said he regretted the delay but that it was due to the new lifts not working. What ... old fashion floor jacks dont work anymore? Did they know this at 8am? Totally unacceptable service! Had to take it to Minit Man for the oil change. Taking it to brake check in the morning for the brakes. They say they can do it in one hour. Guess I will just live with the wheel alignment cause I will never return to this Toyota dealership again. More

I have been taking my lexus and toyota cars to Champion Toyota for since 2004. There have been some service members who would see you and dont say anything for several minutes, and when it seems that no o Toyota for since 2004. There have been some service members who would see you and dont say anything for several minutes, and when it seems that no one is going to help you then they say "May I help you". Well... Those service reps are no longer working there that I know off. However, Since working with Scotty from the service department, he has been very helpful in taking care of the problems of my cars. When ever I go to do any type of service, I specifically ask for Scotty. He always puts the needs of the customers first, ensuring that they feel important and that their car problems will be handled correctly. He makes recommendation based on the need of the car, to ensure that it runs perfectly as if it is his own car. I can honestly say that it is hard to find people like scotty who puts his whole heart in the job that he does. If there was more people like him, I can honestly say that Champion toyota will continue to excel in customer service. In my recent purchase of my Tundra Crew Max 2011, it had a few issues with it, and I can honestly say that it was kind of disappointing that I had encountered such problems. However, becuase of Scotty professional service, he ensure that my truck was handled correctly. For example: when my truck was purchased some of the items on my old truck was moved to the new truck. While doing so, there were some minor scratches that were on the door. Well, when the truck was sent to the shop to be fixed, it had be be done twice becuase he did not accept the first time becuase he did not like it. I honestly feel that he took ownership of the truck as if it was his and would want it to be perfect which I very much appreciated his outstanding ethics. Most people wouldnt even take a second glance and just give it back to the customer, but I am glad that Scotty is in a different catagory. He takes care of his customers and I believe that all should follow in his foot steps. Just yesterday after getting my truck from toyota, as I cleaned my truck I found another scratch that I reported to Scotty, and becuase of his great attitude and professional customer service, he said "I will ensure that it gets corrected and have it back to you as soon as possible". Again, I very much appreciated his efforts and left the dealership happy. Scotty, Keep up the great work, and for you managers, you should make him "Employee of the Month". More

In the fall of '09 I purchased my used 2009 Tacoma from a private individual. He recomended Scott Evans as his service advisor. I contacted Scott and set up our first visit to the Corpus Christi Champion T a private individual. He recomended Scott Evans as his service advisor. I contacted Scott and set up our first visit to the Corpus Christi Champion Toyota. He proved everytime to be an excellant service person. Scott has assisted me with my truck ever since (he's awesome). Two weeks ago I called Scott and scheduled my truck for servicing. While waiting on my truck to be serviced (which took less than an hour) I told him I was looking for a used vehicle for the wife. He introduce me to Leonard Espinoza (TCUV Sales Consultant). Leo told me of a a 2009 Highlander he had just received. I thanked him and said I would tell the wife about it. He gave me his card. The following Saturday I called Leo and told him we would like to come and see the Highlander. He said come on over. When we arrived one of the sales person greeted us on the lot. I told him we were here to see Leo. He went and brought Leo to us. Leo said he was currently with another customer and asked if it would be alright if Tom Sanchez could assist us with the vehicle. Tom showed us the Highlander. He let the wife test drive it along with several other wehicles on the lot(she did not know if she wanted a car or a SUV). After spending a several hours with Tom we agreed the Highlander was the vehicle she was interested in and Tom and I began discussing price. I told him we would think about it over the weekend. He offered to let us take it home over the weekend and we said said no thank you. Monday morning I called Tom and the rest is history. Now not only am I a proud owner of a Toyota but so is the wife. Many Thanks to Scott, Leo, and Tom at Corpus Christi Champion Toyota. REAGAN ARNOLD More

Scotty Evans is always very pleasant, professional, and an easy person to deal with. He explains the service very clearly. He makes sure I am satisfied when I leave. I get the maintenance done on my toyota an easy person to deal with. He explains the service very clearly. He makes sure I am satisfied when I leave. I get the maintenance done on my toyota tundra done at champion from now on. I used to use another dealer, but wasn't happy. More