Autonation USA Phoenix

I bought a suv from them. The first real rain and the windshield they installed is leaking on the Sync system. They won't fix it. The NEW battery died in less than 30 days The first real rain and the windshield they installed is leaking on the Sync system. They won't fix it. The NEW battery died in less than 30 days and had to be replaced. The tires sensors are going out. I've only had the car for 2 and a half months. I would not recommend them. The Sync system died. My sales person was Legna. More

Everyone was courteous and helpful. I highly recommend this dealership. I noticed other sales people were equally hard working I highly recommend this dealership. I noticed other sales people were equally hard working More

Too many trips back for check engine light today number 3 for same issue ,plus front end shakes at braking during freeway driving makes this vehicle very dangerous 3 for same issue ,plus front end shakes at braking during freeway driving makes this vehicle very dangerous More

Professional, courteous and knowledgeable. Made the entire experience a pleasure. Mauricio was an outstanding representative for the company out of the Pheonix branch Made the entire experience a pleasure. Mauricio was an outstanding representative for the company out of the Pheonix branch More

I have to say that we were treated with kindness, honesty and respect from every member involved, especially Mauricio Picazo Sanchez!! In life I haven’t ever had such an easy experience purchasing a car. I f and respect from every member involved, especially Mauricio Picazo Sanchez!! In life I haven’t ever had such an easy experience purchasing a car. I felt legitimately cared for by Mauricio and trusted him completely. He was completely professional, but also felt like my best friend. I was amazed at how much he knew, how much time he took with us and offered extra help in the future, if needed. Who does that anymore? Overall I give AUTONATION USA PHOENIX an A+ in customer service and dependability. I appreciate them and thank them! More

Dealership was fine. I got my car at a decent rate and price. My problem was that no one informed me that I was going to have to do an emissions test on the car I just go I got my car at a decent rate and price. My problem was that no one informed me that I was going to have to do an emissions test on the car I just got from them, which isn't a huge deal, but I would have liked to know. Instead I was not informed and my temp tags expired while I was waiting for the permanent tags. Luckily I called customer service and one of the three reps I was in touch with for a few days was able to steer me in the correct direction. Regards to Mr. Sanches More

I was guided thru the whole process by sales Associate Kasch Whitmore and was impresses by his Courtesy, Knowledge and Professionalism. I would seek out and do Business with Autonation again... Kasch Whitmore and was impresses by his Courtesy, Knowledge and Professionalism. I would seek out and do Business with Autonation again... More

Alexis is the best. He was super helpful didn't awesome job getting me the car I wanted normally I would rather go have my teeth pulled then go through buying a car proc He was super helpful didn't awesome job getting me the car I wanted normally I would rather go have my teeth pulled then go through buying a car process. Alexis made it quick and painless and anything I ever need to know about my Honda I will go to him. Give him a raise. More

Go to Alexis ! And when you are ready to sign go to the finance manager for paperwork fernando trust me ! You are welcome ! Alexis is the best we have been back w And when you are ready to sign go to the finance manager for paperwork fernando trust me ! You are welcome ! Alexis is the best we have been back within a week or maybe less to buy 2 vehicles ! Because he is so amazing and im only buying my vehicles from him from now on i will sit in that lobby and wait i dont care he has amazing customer service and is super personable and not pushy ! I tell all the people i meet about him there is an auto nation closer to me but idc ill follow alexis wherever you guys should have him as a trainer or something he is freakn amazing i used to be a manager and he is a very rare find and also fernando? I think thats his name the first vehicle i had another lady and she was ok but she was very pushy that it pissed me off and i didnt even care to hear her out. The finance manager i told him and he was super kind and i even heard him out because he was so kind. These 2 gentleman are a rare breed we dont find customer service like that anymore i hope you guys take care of them financially because if i ever get the money to have them work for me im stealing them :) ill be back for another vehicle with those 2 in a few months they know More