Autostar Chrysler Dodge Jeep Ram of Silverthorne - Service Center

Please find another way to evaluate the value of your employees. I receive so many of these stupid xxxxing survey pieces of xxxx, it is wrong to evaluate your employees in this manner!!!!!! employees. I receive so many of these stupid xxxxing survey pieces of xxxx, it is wrong to evaluate your employees in this manner!!!!!! More

Great service and communication both before and after the appointment. I’ll be back again! appointment. I’ll be back again! More

It Was a treat to deal with Silverthorne Ram. From my first phone call they were professional and quickly got me an appointment and took care of my issue From my first phone call they were professional and quickly got me an appointment and took care of my issue More

Communication between "front desk" and techs is horrible. Communication with customer is horrible. No one knows up from down and they barely do the bare minimum. We've given this dealership multiple chances Communication with customer is horrible. No one knows up from down and they barely do the bare minimum. We've given this dealership multiple chances under different names and owners and the results are always the same. Apparently giving you guys business is more of a nuisance than anything. Giving a 1 star review is too good. More

Pavel helped me out on my recent visit to the service department. I had some issues with my brakes, and even with the team being busy with their current workload, was able to come out and take a look. department. I had some issues with my brakes, and even with the team being busy with their current workload, was able to come out and take a look. They had the parts in house, and was able to fix my issue within a couple of hours! I was very impressed with the service department, and I really appreciate Pavel with the help he provided getting my Jeep Grand Cherokee up and running again so quickly! Thank you Pavel! More

Able to get it done No more to say about it All is well, thanks thanks More

Would never use this dealer ever again. . horrible experience. Didn’t do what they said and charged a ridiculous amount for what they did. . horrible experience. Didn’t do what they said and charged a ridiculous amount for what they did. More

In all honesty - I am less than thrilled with this dealership. Granted my issue started on Memorial Day and I had no other option. I called and asked to be allowed to bring my vehicle by as the wate dealership. Granted my issue started on Memorial Day and I had no other option. I called and asked to be allowed to bring my vehicle by as the water pump was leaking badly when I arrived at the Silverthorne Lowes. I left my vehicle on Memorial Day and the service shop was closed. I wrote down what the issue was - a leaking water pump. Somehow this was turned around that my truck overheated and would not start??? I have not a clue as to how this was mis-interpreted as I was promised a quote for this service ( dealership had my vehicle 8 days) which I never did receive. When I finally talked with Pavel I got my point across that all I wanted was a water pump replaced. Verbal quote yes with Pavel but nothing in writing. I agreed to the water pump being replaced and the exorbitant price of $838.29 because I have no other choice. When I finally pick up the vehicle - I see the entire ordeal written out by Pavel (Invoice # CSCB511096) - stating " customer states vehicle overheated" this I never communicated as IT NEVER OVERHEATED! Driving it home after the water pump was replaced - it never overheated. It does however exhibit a squealing noise which has been there for quite some time and when the pump started leaking - I sort of assumed that was my squeaking sound. Well NO - as soon as I started the vehicle the squeak is same as always. My point - I have never had a starting issue with this vehicle, nor have I had an overheating issue. I have no clue why your shop came up with this nonsense? Pavel did agree with me that the communication about this ordeal was not good. I have no issue with service people explaining what I may need but I do have an issue with never receiving a bid or e-mail explaining what the problem is. I never received anything in writing until the final bill. I have been a Colorado Native 5th generation to Leadville in particular. It would be so nice to have a close repair shop that I had confidence in. This Silverthorne shop has burned me 2X now - One on a Grand Cherokee oil change - appointment made when I arrived I was told that they had no room and the guy that made the appointment with me should have never done so as he was not authorized - now this ordeal. It is just easier for me to drive to Colorado Springs and take all of my numerous vehicles to the Cadillac dealer - which by the way is also cheaper and everything is up front. I guess when this sort of thing happens I call AAA and pay the extra to have it taken to Colorado Springs. In honesty, upon meeting Pavel he was the only "glimmer" of positive understanding. However, this was also after the fact and your repair was completed. Thanks. Jim Morrison More