Autostar Subaru of Silverthorne

I was disappointed after visit in June, but am pleased that Brad addressed my complaints. that Brad addressed my complaints. More

Awesome experience with Dan B. and the team in buying my Ascent. Dan was knowledgeable and was reasonable when it came to the pricing and negotiations. and the team in buying my Ascent. Dan was knowledgeable and was reasonable when it came to the pricing and negotiations. More

My visit to purchase a brand new car just took a really long time out of the day. Level of helpfulness from all the different folks that I interacted with was OK. long time out of the day. Level of helpfulness from all the different folks that I interacted with was OK. More

Work done on our ‘24 Subaru Outback was arranged and completed efficiently and professionally. The work was covered by warranty and that was handled well to such that all I had to do was drop off the c completed efficiently and professionally. The work was covered by warranty and that was handled well to such that all I had to do was drop off the car, sign out a loaner car, and later pick our up when it was finished More

Joe was so easy to work with, very knowledgeable and determined to find the right car for us! I highly recommend Joe! determined to find the right car for us! I highly recommend Joe! More

It is always a great experience. Easy to schedule, clear idea of what work needs to be done and what it will cost. Good idea of how long it will take and is always completed on time. Easy to schedule, clear idea of what work needs to be done and what it will cost. Good idea of how long it will take and is always completed on time. More

Robert is great! Came in to do a basic check-up and he noticed that my car was misaligned and the tires needed replacing. It was super quick and the car runs great. Came in to do a basic check-up and he noticed that my car was misaligned and the tires needed replacing. It was super quick and the car runs great. More

The team is always helpful. I get an appointment right away, they tell me what I need and take care of it timely. I am very satisfied. I get an appointment right away, they tell me what I need and take care of it timely. I am very satisfied. More

1. "I had an amazing experience at Auto Star of Silverthorne! They quickly diagnosed the issue with my car and had it fixed in no time. The staff was fr "I had an amazing experience at Auto Star of Silverthorne! They quickly diagnosed the issue with my car and had it fixed in no time. The staff was friendly and knowledgeable, making the whole process smooth and stress-free. Highly recommend them for any auto repairs!" More

It wasn't the greatest service experience getting new struts last week. I brought my car in for a routine service mid july and the technician recommended that I get new struts and tires. that day i app struts last week. I brought my car in for a routine service mid july and the technician recommended that I get new struts and tires. that day i approved the order of parts and was told that they would arrive within a few days and if not, to contact the service department. After a few days without an update, i called the shop to check on the arrival of parts. The parts department could not find the order and said they would contact me once it was found. Another few days without contact, I called back and once again, there was no update about the parts ordered. I finally received a call back from the parts department that the parts had arrived and scheduled service for late July. I came down to the shop and met Brad who set me up with a loaner vehicle and told me it would take all day for the repair to be completed. After a few hours, Brad called me back and apologetically explained that there was a miscommunication and that the rear struts needed a complete rebuild. He then gave me some options to pursue. I eventually had to return to silverthorne from Vail to pick up my forester and reschedule the new service a few days later. Ultimately, I was able to get the repairs completed within a few days while being provided a loaner vehicle. Brad was uncompromisingly professional and forthcoming with all the issues. He really turned the situation around. Fortunately i was able to break away from my schedule to make all the trips over the pass. I would return to this shop to see Brad, More