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Autostar Subaru of Silverthorne

Silverthorne, CO

4.4
223 Reviews
Call Dealership (970) 802-6200

171 W 9th St

Silverthorne, CO

80498

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223 Reviews of Autostar Subaru of Silverthorne

April 21, 2025

Jonathan was extremely knowledgeable and helpful. He was no pressure and very patient with our many questions. He and everyone at Auto Star made the buying experience actually enjoyable! Highly re More

by Trish
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Hall, David Gilbert, Jonathan Ziegler
Report | Print
Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

Trish, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 19, 2025

They treated me. Got me a quote for tires and made an appointment for. They knew I lived alone and offered to take me home and pick me up. I did have a ride. More

by PMILLERMTN
Recommend Dealer
Yes
Employees Worked With
Axyel
Report | Print
Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

PMILLERMTN, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 18, 2025

Employees need to know better the service and the product also, and the customer service need to improve More

by JUANRY_13_86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gallegos
Report | Print
Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

JUANRY_13_86, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

April 18, 2025

Consistent and timely but understaffed. Easy to set up an appointment without a long wait. More

by PETE44R
Recommend Dealer
Yes
Employees Worked With
Axel
Report | Print
Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

PETE44R, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 12, 2025

This manager is extremely unprofessional. Very argumentative and disrespectful. Lacks simple knowledge in the dealer industry. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Seth is a pretty unhelpful person as well, Benjamin Hall, David Gilbert
Report | Print
Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

Patrick, Please contact me directly so I can understand what happened and help correct this. Thank you, James Berger Chief Operating Officer 813 716 8784 || james.berger@autostarusa.com

Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

Patrick, Please contact me directly so I can understand what happened and help correct this. Thank you, James Berger Chief Operating Officer 813 716 8784 || james.berger@autostarusa.com

April 12, 2025

See comments above. You seem to be short staffed. I could not get the service department to answer the phone or return a phone call for several hours yesterday. No close More

by JUMBONAV
Recommend Dealer
No
Employees Worked With
Matthew Gallegos, Matthew Gallegos
Report | Print
Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

JUMBONAV, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

Patrick, Please contact me directly so I can understand what happened and help correct this. Thank you, James Berger Chief Operating Officer 813 716 8784 || james.berger@autostarusa.com

Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

JumboNav, Please contact me directly so I can understand what happened and help correct this. Thank you, James Berger Chief Operating Officer 813 716 8784 || james.berger@autostarusa.com

April 12, 2025

Excellent. Great attitude great service Play was clean and I always enjoy my experience at Auto star More

by cheflaner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gallegos, Maynor Rocha Chavarria
Report | Print
Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

cheflaner, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 10, 2025

Issues aren't resolved clearly; they keep throwing the ball to another person. After a few thousands and many trips to the dealership; you might have your vehicle fix for a few months before you have to g More

by antobutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Berger COO, George Decker, Robert Austin, Townes Moore
Report | Print
Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

antobutler, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

April 09, 2025

Jd helped me lease a new 2025 Subaru impreza since my 2013 outback gave out and i still owed on it thanks to him and his team the old loan was taken care of and i am now paying for a car that actually wo More

by mmathieu1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD Cowan
Report | Print
Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

mmathieu1998, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 09, 2025

JD helped me find a way out a difficult situation when my 2013 outback gave out while still owing on it Jd and his team helped me out tremendously by taking care of the old load and helping me lease a 2025 I More

by mmathieu1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD Cowan
Report | Print
Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

mmathieu1998, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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