Avon Lake CDJR

The worst dealership on the planet Do yourself a favor and stay as far away as you can. The entire staff is rude, unprofessional and product kniwledge is a joke. You will be very sorry Do yourself a favor and stay as far away as you can. The entire staff is rude, unprofessional and product kniwledge is a joke. You will be very sorry if you ever buy a car here. More

Terrible Service I stopped by the service department because I had multiple dash lights turn on in my 2016 Durango & couldn't drive faster than 40mph. I was told that I stopped by the service department because I had multiple dash lights turn on in my 2016 Durango & couldn't drive faster than 40mph. I was told that the next available appointment was 6 weeks away!!! When I asked if he was serious he told me go somewhere else. I left and called Slimans in Amherst and was able to get an appointment for the next day. Terrible experience! More

Worst Experience Ever My husband just bought a Jeep Wrangler from here. First of all they said he could not test drive the vehicle now there trying to say that's what they My husband just bought a Jeep Wrangler from here. First of all they said he could not test drive the vehicle now there trying to say that's what they said first but when he was going to by the vehicle they would of let him, but never once did they say do you want to test drive this vehicle cause had he done so he would of noticed how loud the tires are and the fact me his wife that has a tumor in her pituitary gland can't handle the noise of something like this without getting sick or headaches he would of not bought the vehicle so 4 hours later we tried to return this and they said no, cause what it comes down to is the money and Ed Tomko dealership is only about the dollar bill. So know after dishing out tons of money on a vehicle we have to go by new tires. So thanks for being the worst experience of my life and I hope karma gets ya. More

Feels like home.. From the moment I enter Ed Tomko Dealership, I feel like I'm among family and friends, just like when I'm at home! I can't say one bad thing from my e From the moment I enter Ed Tomko Dealership, I feel like I'm among family and friends, just like when I'm at home! I can't say one bad thing from my experiences there, not one thing! The Service dept. team, the secretaries, salespeople, finance dept. and owners are each an asset to Ed Tomko's Dealership! My salesperson, Jerrol Walker is awesome! Jerrol is very knowledgeable, patient, kind, friendly, and not "pushy"! I came to Tomko's to have my tires rotated on my 2014 Jeep, and ended up leaving with a 2016 Jeep (which I purchased of course)! Lol! I often recommend Ed Tomko Dealership and will continue to do! Have to express my gratitude and thanks to Mike, and especially to Paul and Greg Tomko! More

Good sales experience. Service, not so much. In service for windshield wiper recall. Next day on drive to Chicago, no windshield wiper fluid. They must have never even checked it. Have not eve In service for windshield wiper recall. Next day on drive to Chicago, no windshield wiper fluid. They must have never even checked it. Have not even had the car a month yet. Hope it's not an indicator of future service quality. More

WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE I have a brand new Jeep Wrangler Unlimited that I have owned for less than a month. The lock that secures the center console seized up and would not I have a brand new Jeep Wrangler Unlimited that I have owned for less than a month. The lock that secures the center console seized up and would not open, leaving my work ID, insurance card, garage door opener, etc. trapped inside. Earlier in the week, I had ordered and paid for two sets of splash guards through Ed Tomko's service department. Ironically, when I first discovered that the lock was broken, I was in my driveway (unable to gain access to my garage/garage door opener) when I received the call from Ed Tomko that my splash guards were ready for pick up. I mentioned the problem with the lock and was reassured that they would be able to fix the problem when I came to pick up the parts. After picking up my parts, I was directed to the Service Department. I explained the problem with the lock and that the employee that I spoke with over the phone stated that someone would be available to fix it that day. The service department employee informed me that there were no appointments available for over two weeks! I emphasized the sense of urgency needed to resolve this issue (I work for a government facility...no work ID/clock-in's = FIRED), and the minimal amount of time that would be required to resolve the issue, but it all fell on deaf ears. The employee's response was, "Go somewhere else if you need it done faster," and went back to staring at his computer screen! At this point, I asked to speak with the manager of the service department because of the employee's rude, disrespectful, and dismissive attitude. After the Service employee and manager spoke, I was directed to the manager's office where again, I explained my situation and how I was told over the phone that the issue could be resolved that day. He responded by calling me a liar in front of my 6 year old daughter!!!! He said, "There's no way anyone would have told you that." I calmly responded by stating, "Sir, I assure you that the gentleman I spoke with did." His smart-mouthed response was, "Well then, let's go find him." We walked over to the parts department and found the person that I spoke with on the phone. When confronted by his manager and myself, he did the right thing and told the truth...he told his manager, in front of all of his coworkers, that he DID tell me the issue could be resolved that day. So what was the manager's response? Again, a nasty remark! He told me, "So you want it looked at today? Fine. [To the Part's employee] YOU can go out there and take a look at it then. [To me] And by the way, he's not a mechanic." I have NEVER experienced this level of disrespect as a customer! The young man that came out to look at my vehicle was very nice and understanding of my problem. He attempted to open the console with my key, but he too could not get it unlocked. He also recommended taking the vehicle elsewhere...or worst case, breaking the console open! At this point, I'd heard enough!!! In summary, I will NEVER take my vehicle to this dealership again or purchase any Jeep parts through them. I strongly advise against anyone else using their Service Department and I am seriously reconsidering my purchase of a Jeep vehicle if I cannot find a quality maintenance provider!!! More

Great customer service! I had a great experience today! Jerrol Walker is so knowledgeable and attentive to the needs of his customers. He was able to get me into a new jeep p I had a great experience today! Jerrol Walker is so knowledgeable and attentive to the needs of his customers. He was able to get me into a new jeep patriot sport while working within the specific needs of my family. Al also did a great job with the financing aspect of my purchase! All staff were wonderful! I highly recommend Ed Tomko Avon Lake! Stop in and ask for Jerrol! More

New car Stopped in to view a Dodge Challenger Scat Pack I found online. Salesman went over car and all details and put together an offer I couldn't pass up gr Stopped in to view a Dodge Challenger Scat Pack I found online. Salesman went over car and all details and put together an offer I couldn't pass up great selection of SRT products. In and out in under one hour ready to do burnouts. Jon More

Honest, professional and knowledgeable Jerrol Walker helped me order the car of my dreams. No nonsense - no BS. He answered all my questions and gave me the information I needed to make dec Jerrol Walker helped me order the car of my dreams. No nonsense - no BS. He answered all my questions and gave me the information I needed to make decisions. More

They have the rudest service department Ed Tomko has the rudest service department. It is called a service department for a reason. However, the manager that works the desk is extremely rude Ed Tomko has the rudest service department. It is called a service department for a reason. However, the manager that works the desk is extremely rude to their customers. Also, if they need your vehicle overnight, they will not offer you a free loaner vehicle. They will offer you an "opportunity" to rent a vehicle. What a racket! They take your 40K and then that is it...no service, no follow-up, no care. What a shame for a business in this day and age! More