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Axelrod Auto Outlet

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2 Lifetime Reviews

900 Broad Street, Wadsworth, Ohio 44281 Directions
Sales: (330) 336-8855

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2 Reviews of Axelrod Auto Outlet

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February 08, 2016

"Amazing, Fantastic customer service and very fair"

- Dream Car

I drove a long way not knowing what to expect, My EXPERIENCE WAS A++, This car buying experience was the best I ever had, I am familiar with the big car dealers, with the boss sitting in the raised office and the salesman running back and fourth not budging at all. I am saying good bye to them forever, because my next ride I will again drive 7 hours. Rob & Ron Thank You Both, and the kid in the back you all are doing a great job.

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Recommend Dealer
Yes
Employees Worked With
ROB, RON and the kid in the back
September 06, 2013

"I had all the approval paperwork and drove off the lot..."

- CCalaway

I had all the approval paperwork and drove off the lot with a BMW convertible. Was told over and over how it had been checked thoroughly when they got the car in and again when I committed to purchase. Was a little disapointed when i picked it up with my family that it had less than a quarter tank in it. But we stopped just before we got on the highway to make the 1.5hr drive home...only I got less than 10 miles from the dealership and the car completely shut down - hot smoke - buried gauges - completely undrivable and stranded on the side of the highway. After $48 to fill it up and another $78 tow (back to their place - not mine!)...they claimed they were sure it was an easy fix....but after 5 days of "easy repairs" - It really smelled like a lemon to me. I cancelled the transaction. It took over 5 weeks to get them to agree to send me a reembursement for my out of pocket expenses - to which they gave me a terrible customer service...I left a detailed review on Cars.com. Then was harrassed with phone calls about it. Finally I answered the call and was told they'd send me my gas reembursement ONLY if I called Cars.com to have my review taken down. Well, here we are 6 weeks later and no check. Funny -at the time I left my original review they only had 2 reviews - one good and one bad. But since I left mine this summer - all of a sudden they have gotten several overwelhmingly positive reviews...surely to offset mine. I suspect them as ghost posts. But I guess they are who they are - and if they treated me like this its only a matter of time before the real message and reviews are known. All that bad PR for $48? Gotta make you wonder who you're dealing with.

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Recommend Dealer
No
Employees Worked With
Rob
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