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Axius CDJR

Goshen, IN

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348 Reviews

1811 Elkhart Rd

Goshen, IN

46526

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Showing 348 reviews

October 17, 2017

Horrible! Does not know own products! I worked with Mr. Billet. He was not knowledgeable at all on the Jeep he sold me which is a Jeep Cherokee Latitude 2016 . He told us that it was a 4wd More

by ingwei22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Klase, Jason Billet
Oct 19, 2017 -

Axius CDJR responded

We are sorry that you are not satisfied with the experience that you had at Sorg Dodge. With over 53 years in business we take pride in making sure that our salespeople have completed all necessary training before helping our customers. Your salesperson, Jason, had met all of Jeep’s required training and has actually owned a Jeep Cherokee himself for over 2 years. The Jeep Cherokee you purchased was never advertised as a 4x4 on our website, by the salesperson, or on any of the numerous documents that were presented to you for your signature. The 2 front tires on the Jeep measured in at 5/32” which exceeds the 4/32” of Chrysler certification standards. When we spoke on Monday we promised to get back to you the first of the following week. When we got a voicemail the very next day we immediately returned your call. As mentioned in our phone conversation, if you are not happy with the Jeep that you purchased we would be more than happy to assist you in finding one that makes you happy. Here at Sorg Dodge customer satisfaction is our top priority. Thanks.

Oct 19, 2017 -

ingwei22 responded

hahahaha. Yes I will admit we did not look at the paperwork...BECAUSE WE WERE TOLD THE VEHICLE WAS A 4WD VEHICLE. I even told Mr. Billet about my first car buying experience: about how we bought a 2008 Escape and thought it was a 4wd vehicle and come to find out we got home and realized that it was OUR mistake NOT THE PERSON SELLING US THE VEHICLE,

Oct 19, 2017 -

ingwei22 responded

to finish what I was typing. We knew it was our own fault that we did not realize at the time the Escape was a 4wd vehicle. And I told Mr. Billet this story and I said I did not want to make the same mistake again and he assured me it was a 4wd/awd vehicle. And regards to "all the paper work with my signature" me agreeing to pay you guys for the vehicle and for me to sign over my other 2015 Jeep Wrangler? No one ever went over any paperwork with us....at all. We spent most of our time looking out your other inventory and wondering why one of the Grand Cherokee's was higher priced then the other...we even asked Mr. Billet and he explained it was the different packages that came with the Grand. And oh in regards to the tires that is a joke...one number better geez thanks.....And I bought up to Ryan you guys never even offered for me to come back in to remedy the situation, then when I mentioned that he finally said well of course that could be an option. I have followed up with Jeep and they honestly-it is when you tell the truth just in case you two did know that honesty means...but I digress Jeep is not happy at all with the service I received during and after the sale. take care thanks!

October 12, 2017

Great experience We had a great experience buying a minivan from Todd. He listened to our needs and got us into the vehicle we needed without putting the pressure on. More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Roberts, Kevin Keene
Oct 17, 2017 -

Axius CDJR responded

We're happy to hear Todd got you into your minivan! We will always strive to provide you with five-star customer service and hope to see you again! Congrats on your purchase!

October 07, 2017

Awesome experience Todd Roberts did an amazing job on the custom build for me. The satisfaction factor is off the charts! Give that man a raise!! The GM Ryan and finance More

by Injun Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Roberts, Ryan Klase, Kevin Keene
September 28, 2017

Awesome customer service I've bought two cars from this dealership and have had nothing but great service from Ryan. Never felt pressured into anything. Very patient and easy More

by AJOWOLFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Klase, Kevin Keene
September 26, 2017

Awesome Experience! Bought a 2011 Jeep Grand Cherokee with the help from Todd! You could tell he was very interested in the needs and wants of what I was looking for. He More

by Marissa_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Roberts, Kevin Keene
September 18, 2017

Excellent service! Bought a new vehicle from Todd. He did an excellent job of communicating and finding just the right vehicle we were looking for. Great job! More

by chrism6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Roberts, Kevin Keene
September 18, 2017

Great experience! Bought a 2014 Ram 1500. Salesman was very knowledgeable about the vehicle and it's options, and explained them clearly during my visit. Vehicle was mo More

by 33papa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Roberts, Kevin Keene, Randy Sorg
September 16, 2017

These guys are the best My wife and I were looking to buy a new jeep, we knew exactly what we wanted and started at a different dealer. The salesman at the other dealer was More

by Jeepser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Roberts, Kevin Keene
September 09, 2017

Absolutely amazing! This was the second vehicle that I have purchased from Sorg and Todd Roberts is the one that helped me both times. He knows what he is talking about a More

by Johnsderrike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Roberts, Kevin Keene
September 05, 2017

Got what we wanted! Todd Roberts and Kevin Keene put the "S" in Service! I told Todd what we wanted, he located it and had it within a couple of days, very good on a shor More

by bkc1000a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Roberts, Kevin Keene
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