BMV of Lafayette

Michelle did it again! This was our second purchase experience with Michelle and she was amazing yet again! She truly cares about her customers and it shows in everything sh This was our second purchase experience with Michelle and she was amazing yet again! She truly cares about her customers and it shows in everything she does. She goes above and beyond anything you expect to make sure you are happy and comfortable with your purchase. Her "after purchase" service is comparable to none! If you are looking for an effortless buying experience and the confidence of continued first class service, then I would definitely recommend Michelle Newland! More

service center never calls back and answer the phone . experience is bad and irresponsible . left my BMW for 1 wk and nobody updated about the issue and nobody answer the phone . Finally I went personall experience is bad and irresponsible . left my BMW for 1 wk and nobody updated about the issue and nobody answer the phone . Finally I went personally to the service center car was parked out side and told me waiting for parts to come ( might take few wks ) . Suggested me take the car now ... More

They really go "the extra mile" for you! I was very uninformed when I showed up at the dealership. I probably should have done more homework, but Michelle and Richard really made doing so unn I was very uninformed when I showed up at the dealership. I probably should have done more homework, but Michelle and Richard really made doing so unnecessary. I never felt any pressure the entire time. They gave me real opinions and great advice, and I ended up with, really, the perfect vehicle for me at a great price. The best part is that the great service did not end there. I'm not very car or tech savvy (and I have a terrible memory), so even though I was shown all the car's features, I still needed help after the purchase. Even though I've already purchased my car, I've still received great help from Richard and Michelle to this day. I think this is because they are truly good people and not just trying to do whatever it takes to sell you a car. I rarely if ever leave reviews, but this is the exception for good reason. I would have sent my family to them, and I would definitely recommend them to you as well! More

a great experience From the moment we arrived, Robert made us feel welcome. He answered all our questions as we took a test drive. We drove from TN to make our purchas From the moment we arrived, Robert made us feel welcome. He answered all our questions as we took a test drive. We drove from TN to make our purchase of a 2014 BMW M6 and it was well worth the trip. Robert followed up with a courtesy call to be sure our trip home was great and see if we had any questions. I would definitely recommend Moss BMW to anyone. More

Great Sales Team Mr. Ray was very knowledgeable about the vehicles they offer. I was never pressured to purchase anything, but he was very welcoming and accommodating Mr. Ray was very knowledgeable about the vehicles they offer. I was never pressured to purchase anything, but he was very welcoming and accommodating with all of our questions. He made sure we were treated well from when we first walked in until the completion of the sale, and beyond. More

Great Experience I wanted a warm and genuine feel when purchasing my vehicle. Robert made it an easy decision to purchase with no pressure and they were courteous prof I wanted a warm and genuine feel when purchasing my vehicle. Robert made it an easy decision to purchase with no pressure and they were courteous professionals. More

Awesome In Every Way!! When we decided to buy at Moss Motors and got Michelle as our salesperson little did we know we were in for the five star treatment. Michelle is a gem When we decided to buy at Moss Motors and got Michelle as our salesperson little did we know we were in for the five star treatment. Michelle is a gem of a person to deal with. She never pressured us. She was patient, very informative, and full of excitement for us at the same time. We have never had a salesperson who cared so much about us the customer. She made us feel important and we thank her for that. We were treated with respect and not just like another number. We highly recommend Michelle to anyone who is looking to buy a new car. She has the knowledge and knows what it takes to get the deal done. Thank you Michelle. We love our car. More