BMW/Mini of Coconut Creek - Service Center

Brought 645CiC in because it was leaking small amounts of oil on driveway. Left the car Thursday morning, 2-3 hours later receive phone call from my service tech to ask if I picked up the car. I haven't even oil on driveway. Left the car Thursday morning, 2-3 hours later receive phone call from my service tech to ask if I picked up the car. I haven't even received a phone call as to what is wrong with the car let alone come back to pick it up. Long story short they LOST MY CAR! Eventually after a few hours calls me apologizing stating it was blocked in by a shipment of cars that were just unloaded from the truck. Finally the next day the car is looked at and i'm told the leak is coming from a broken seal, gives me a quote for $1500 (roughly)!!!! THEN again i get a phone call that it was mis-diagnosed its something more = more $$$$!!!! Since he felt that it should have been misdiagnosed (and not to mention they lost the car) he sticks with the original $1500 price. You would think that's the end of the issue! oh NO! I go to pick up the car the next day and I'm waiting patiently for over 20 minutes before I go in and complain. He then takes matters into his own hands and I watch him go from the valet booth to the parking lot, and back. Then to security. Needless to say they lost the car AGAIN!!!! HOW DOES THIS HAPPEN?!? Found after another 15 minutes. I don't even remember the excuse he gave me this time because i was in such a rage. This is just ONE of my countless horrible experiences with VISTA and I WILL never go back even if it's the last place in Florida. More

I took my 2009 x6 for service, received loaner did walk around and marked all scratches and dings I found. When I returned car they found another scratch on back bumper and blamed me and are charging me around and marked all scratches and dings I found. When I returned car they found another scratch on back bumper and blamed me and are charging me to replace entire bumper when the bumper was already damaged. They are charging me $$1300.00 and will not return my car until paid. They sent me home with no car and called a shuttle for me. Worst service ever!!! Stay away!! More

I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. FROM THE SALES TO THE SERVICE DEPARTMENT, BEWARE! AFTER A CLASS ACTION SUIT FOR FAULTY TIRES THEY WERE INSTALLING, THEY REFUSED TO GIVE ME COPIES OF MY SERVIC SALES TO THE SERVICE DEPARTMENT, BEWARE! AFTER A CLASS ACTION SUIT FOR FAULTY TIRES THEY WERE INSTALLING, THEY REFUSED TO GIVE ME COPIES OF MY SERVICE RECORDS SO I CAN BE COMPENSATED FOR THE COST OF HAVING TO KEEP COMING BACK AND PAY TO REPLACE THEM. THEY ORIGINALLY BLAMED THE CUSTOMERS FOR WHY THE TIRES WERE FAILING. THE SERVICE MANAGER DONALD COREY IGNORED SEVERAL EMAILS AFTER PROMISING IN PERSON HE WOULD RETRIEVE MY SERVICE RECORDS. HE ASKED ME FOR THE DATES I NEEDED AND VIN #. I EMAILED HIM THE INFO SEVERAL TIMES WITH NO RESPONSE. I DO NOT TRUST ANY DEALERSHIP THAT ALLOWS ITS EMPLOYEES TO CONDUCT BUSINESS WITH DISHONESTY, A LACK OF INTEGRITY, AND NO APPRECIATION OR RESPECT FOR ITS CUSTOMERS. More

I Wish I knew more about this dealership before we went there to purchase our vehicle the customer service is the worst. They make all these promises to you when you make your purchase, then they treat you there to purchase our vehicle the customer service is the worst. They make all these promises to you when you make your purchase, then they treat you like trash when you return to have your vehicle serviced. they never return your phone calls and act as if your harassing them. I would never recommend this place to anyone ever. The quality of work is nothing but patch up work. More

Avoid this dealership at all costs. From their crazy prices, to their poor customer service there is no good reason to go to this dealership. This dealership is lucky the BMWs basically sell themselves prices, to their poor customer service there is no good reason to go to this dealership. This dealership is lucky the BMWs basically sell themselves. Their sales team does whatever it takes to put you in a car, lie deceive etc. and then the service department takes over from there. Go to Braman or Holman. More

NEVER GO TO VISTA BMW OF COCONUT CREEK. I agree that Vista BMW of Coconut Creek is the worst. I recently returned 1 month early my 328 and was mistreated and discriminated against. This was my 2nd BMW Vista BMW of Coconut Creek is the worst. I recently returned 1 month early my 328 and was mistreated and discriminated against. This was my 2nd BMW and my worst experience. It cost me 2000.00 because the return manager was upset at me for being late for my return appointment! It all started when I made an appointment to return my car on a Saturday which was no problem at 330P. I showed up at 330P after making a ton of time juggling to arrange for my wife to give me a ride home. I arrived on time and was rudely told my appointment was for 3p and now I must wait. I waited 45 minutes while my wife was waiting. This screwed up my wife’s afternoon and my kid’s afternoon and my afternoon. I decided to leave and call back Monday to make another appointment. I called the same guy to make another Saturday appointment and was told that I could not have a Saturday appointment. Since I had a month left on the lease I asked about every Saturday through April and May. I was told there were no available times. This was a lie and could be conceived as discrimination. I called the general manager and never received a call back; I called again to a different manager and never received a call back. I called BMW North America to complain and they just made notes and couldn’t care less. I called back and spoke to his manager and she said it was not true. When I finally got an appointment to return the car during the week because at this point I wanted to give the car back and forget the hassle. I was met the same guy and he wrote my car up for everything in the book! New tires that have a class action suit against them for excessive wear. I had only 17, 000 miles on the car and it was in great shape after 3 years. They new about the law suit but made no efforts to understand OR to sell me another car. My car was in great condition, they even billed my for interior cleaning even after I had it cleaned! VISTA BMW OF COCNUT CREEK IS TERRIBLE - NEVER GO TO THEM. More

Disclaimer: I work in the Service Industry so I know what the words "customer service" mean...I dropped the vehicle off in January and STILL have not gotten the vehicle back for OVER TWO MONTHS TO DATE. Ther the words "customer service" mean...I dropped the vehicle off in January and STILL have not gotten the vehicle back for OVER TWO MONTHS TO DATE. There have been three change orders/stoppages in order for the insurance company to supply more $ and the motto is "wait till you hear from me"...when two or more weeks go by and you have not even gotten a courtesy call to say that they are still on it, I would say that something is wrong. IF I ever get the vehicle back, I will never drive it back to VISTA. More

I purchased a Certified Pre-Owned 545i and also purchased the extended warranty from Vista BMW. My car just had the catalytic converter go out, and so I made an appointment with Jay to have it serviced. Ja the extended warranty from Vista BMW. My car just had the catalytic converter go out, and so I made an appointment with Jay to have it serviced. Jay is OK to work with, but imagine my surprise when I went outside to pick up my loaner vehicle and was directed to a Volkswagen. (????). I refused the car, went back inside to speak with Jay, and was informed since I was over the original 50,000 mile warranty, then I would then be a second-class customer and given a VW. I did not purchase a VW, so why would you expect me to drive a loaner VW. Even though I purchased the extended warranty from Vista, it did not matter. Jay says, "You are guaranteed a loaner, not what kind of car it might be." This is total BS, and the dealer is disengenious, at best. To make matters worse, I was hoping to drive a relatively new 5-series, as I'd like to trade this one in, and get a new one. Now, what do you think the chances are that I will ever purchase another vehicle from Vista BMW? Zero, zero, and zero. This is a classic bait and switch, and totally unacceptable. My wife drives a Lexus, and they treat her like a queen, even though she now has 100,000 miles on her RX 330. If only Lexus had a performance vehicle like the 545, I'd do it in a hearbeat. This is just totally unacceptable, considering the $62,000 I paid for the car. Just disgusting service. Be warned, or take the consquences. More

I made an appointment to get my windshield replaced. I was told it would take about an hour. They "lost" my appoinment, and I have waited 45 minutes for someone to help me. Chris said he would be with me was told it would take about an hour. They "lost" my appoinment, and I have waited 45 minutes for someone to help me. Chris said he would be with me shortly, and told me they would farm the work out to another company. when said I had been waiting for half an hour, he was rude to me. So, this was an entirely wasted trip. I'm leaving! More

Purchased my 335i convertible at Vista and I can honestly tell you that it was a pleasant one. Lino from the get go was very up front. he gave me a price over the phone and that price was honored when I walk tell you that it was a pleasant one. Lino from the get go was very up front. he gave me a price over the phone and that price was honored when I walked in,(no surprise hidden fees and such). That alone left me amazed. I shopped around the other dealers in the area and all were within $300 off each other. 3 weeks later i had a issue with the brakes, took it to service and Lino himself walked me over to the Advisor-Jay and I explained the situation. I dropped vehicle off and got a loaner. Jay called me an hour later and gave me update on the car. Late that afternoon he called me again and told me my car was ready. I would prefer if nothing ever went wrong with the car but if it does this would be the way i would want everything to go. Nice And Smooth. Lino's a good sales person and Jay seems knowledgeable and efficient. These two are a good team! More