BMW/Mini of Coconut Creek - Service Center

Vista BMW Coconut Creek. Service Department Visit. Excellent Customer Service from Tom, he went out of his way to make my repair service fixed properly and wit Coconut Creek. Service Department Visit. Excellent Customer Service from Tom, he went out of his way to make my repair service fixed properly and without delay. More

Clean, organized and expeditious service trip I stopped in to have a service done on my M3 and James helped me, offered a service loaner, called me when it was all done and didn't owe a dollar. I stopped in to have a service done on my M3 and James helped me, offered a service loaner, called me when it was all done and didn't owe a dollar. Thanks Mr. Ran for your courteousness. More

First Class Service The Service Dept., at Vista BMW Coconut Creek, always does an excellent job. When I came in today, the courteous Attendants took my car and escorted The Service Dept., at Vista BMW Coconut Creek, always does an excellent job. When I came in today, the courteous Attendants took my car and escorted me to the Service Desk, where I checked in and then was put in contact with my Service Advisor, Sheri Holtz. Sheri is always very personable, professional, and got right to work handling my problem, which today was a loose lens. While waiting a mere 20 minutes, I enjoyed reading in the comfortable lounge. The issue was corrected, car was washed, and it looked like a million. Thanks, Vista BMW of Coconut Creek, for the great service. You get a 5 star rating! More

Tony and Mike were very personable, in helping me choose the correct floor mats for my 328 I sedan. Greatly appreciated their kindness and service! the correct floor mats for my 328 I sedan. Greatly appreciated their kindness and service! More

Nick is an uncaring service mgr. he just doesn't understand? Mgt doesn't return phone calls either and does not care bout customer service understand? Mgt doesn't return phone calls either and does not care bout customer service More

This place is terrible, the only thing they they have going for them is their name and size. I went in the other day to get a battery. The price was ridiculous, over $500. however, they did complete it i going for them is their name and size. I went in the other day to get a battery. The price was ridiculous, over $500. however, they did complete it in a timely manner. The place is a zoo, they are unorganized, people are running around, there is no set uniform, the receptionists are unreceptive, employes are unfriendly, employees yell to communicate with others and the valets are rough on the cars. I specifically told the servicer advisor not to put the car through the was and he did, when I told him he never apologized and said if your not happy take your business else where! Don't think the collision center is any better, trust me. More

It's rare that I do an online review, but I would like to commend Dino Belotti of Vista BMW’s service dept. for the exceptional “above and beyond” care he has provided my vehicles and family througho like to commend Dino Belotti of Vista BMW’s service dept. for the exceptional “above and beyond” care he has provided my vehicles and family throughout the years. Dino has bent over backward for me so many times I have lost count. He helped my wife out of numerous pinches (even outside his normal job description). One time he even stayed three hours into the start of his vacation just to make sure my needs were completely satisfied. Dino is just like family and is a large part of why we have remained BMW brand loyal for over 12 years. Thanks goes out to Vista BMW for employing Dino; exceptional is an understatement!! Jeff M. Boca Raton More

I sincerely had a great service experience at Vista and the pre-owned department took incredible care of my Dad a few weeks ago. Thomas Wulk, my Service Advisor, took excellent care of me on Sunday whe the pre-owned department took incredible care of my Dad a few weeks ago. Thomas Wulk, my Service Advisor, took excellent care of me on Sunday when my serpentine belt broke on my M5... not quite a warm feeling on a $100k+ care. Not only did Tom joke around with us while we were there, but he got us a loaner on Sunday (which none were available), and kept me updated throughout the 2 days they had it. The got the warranty company to cover most everything, including "gray area" items, and was returned washed. Very happy with the transparency, communication, and genuine concern for the customer. Maybe it was just this advisor, but I highly recommend this dealership for service. For my Dad, a couple issues came with his 2011 5-series, but the salesperson took care of everything weeks later... and footed the $1100 repair bill. Quite frankly, they could have told us to screw off, and we feared that over the week or two after delivery. Nothing major, just expensive parts and time consuming labor. Again, great experience and highly recommended. More

This dealership are the biggest crooks out there. DO NOT do business with them. FEB 2012 i haD issues with my car were the gears wers skipping on a M3 under 100k miles (2003). i brought it in for service. B do business with them. FEB 2012 i haD issues with my car were the gears wers skipping on a M3 under 100k miles (2003). i brought it in for service. BMW called me back & said it was the hydrolic pump that needed to be replace, i said fix it. They called back again & said the clutch needed to be replaced as well, i said fix it. They then again called & said the fuel pump needed replacing for the car to work fine I said fix it. the bill was OVER 15k!!! BMW USA got 5k off (GOOD WILL). All in all spent a little over 11k to fix the car. 6 & a half months later the car is giving the same symptoms. i brought it in & they said its now the #2 fuel injector but is not sure thats the issue (To confirm the failure it must be moved to another cylinder. It is possible there is another issue causing the fault) & want me to pay another $525 when the previous work is warrantied. So basically they have no clue if thats even whats wrong & want more MONEY!!! in addition the service agent calls back AGAIN & said the pullies that support the belts need replacing & thats another $225 plus tax! This dealership is a bunch of CROOKS looking to get over on people. I would stay far from VISTA BMW COCONUT CREEK!!!! More

It seems everytime I get my car back from this dealer someone intentionally scratches my paint. Maybe the angry valets. Maybe the carwash? I would try one of the higher rated dealers either in Lauderdale someone intentionally scratches my paint. Maybe the angry valets. Maybe the carwash? I would try one of the higher rated dealers either in Lauderdale or West Palm Beach. Dont trust them with your expensive BMW, they will treat it like a Chevy Cavalier More