BMW/Mini of Coconut Creek - Service Center

First time on the service department and will never return. I left my pre-owned 328i (bought 6 months ago)for 60,000 miles maintenance after received the quote for $275 and ended up paying $ 308.00 for return. I left my pre-owned 328i (bought 6 months ago)for 60,000 miles maintenance after received the quote for $275 and ended up paying $ 308.00 for check and oil change($10 fee for shop supplies despite parts replaced cost $ 65.00). Steve Cohen explained that the maintenance was already due last year (sales never told that was due). The worst thing is I expected to have muy car washed and vacummed as it says on the representative's desk (courtesy of the dealer) but they bring it more dirty than clean. Finest cars should be cleaned on a professional manner (most Mercedes Benz dealeres do this for free) but mine looks like a cheap BMW. When I complained about this, Steve Cohen said our "courtesy" car wash is done by the machine ($ 5.00 on any gas station). Ironically, this "representative" has a shiny picture on his desk of a red muscle american GTO car. More

I have purchased 2 used BMWs (Z4 and 750LI)form Vista Coconut Creek over the past 2 1/2 years. Both cars have been serviced there (several times) and I have had body work competed and wheels on both vehi Coconut Creek over the past 2 1/2 years. Both cars have been serviced there (several times) and I have had body work competed and wheels on both vehicles tires refinished. I can honestly say that I have never had an unpleasant experience and I felt that negotiations/pricing were reasonable at purchase and servicing. The few mechanical problems I've experienced were properly handled under either the initial warranty or extended warranty which I purchased ($50 co-pay for each visit). By and large, I found the service techs knowledgeable and only once did I have to return because the initial problem was misdiagnosed. All in all I guess my experiences are at polar opposites with many of the negative ones cited here. More

Took car in for idling problem and new front tires. Car returned with many more paint chips and scratches on front end, hood, side mirrors, and windshield. Invoice said car was driven 1 mile while the odo returned with many more paint chips and scratches on front end, hood, side mirrors, and windshield. Invoice said car was driven 1 mile while the odometer said the car was driven 21 miles. The service personnel who test drove the car said at most they drove it for 9 miles (3 different people drove the car). The new tires clearly had a thick layer of gray-white dirt on them from being driven on a dirt/gravel surface where small rocks could have been thrown up and cause the paint damage. The service personnel were extremely rude and insulting and would do nothing to explain the evidence of the car being driven more than reported on a surface other than a normal road and would do nothing to address the damage that was not there when I dropped off the car. Instead they treated me like garbage. I will not be going there again and I am not likely to buy a BMW in the future as a result of this experience. More

My family has multiple BMW's. I have been an excellent BMW customer for years. I must say my experience with the Vista BMW service department was horrible. I was mislead and even lied to about my car be BMW customer for years. I must say my experience with the Vista BMW service department was horrible. I was mislead and even lied to about my car being fixed. I left my car overnight and was promised to have it fixed in a couple of hours. After purchasing an 18-month $4000 BMW Platinum extended warranty, I got a call the next day by STEVE COHEN (service advisor) saying my car would not be covered under warranty. It was not only disappointing, but presented in an extremely rude and arrogant manner. As much as my family believes in BMW vehicles, I would strongly recommend to avoid this dealership at all costs. There are other BMW dealers in the South Florida area who have excellent customer service and truly care about their customers. West Palm Beach and Ft. Lauderdale both have dealerships that are MUCH better choices. Again, avoid this service department or you will be writing your own NEGATIVE review !!! More

I have been going to Vista BMW for many years. I have NEVER had a problem. They are extremely professional and have a great deal of knowledge. They have always explained to me what is wrong with my car. NEVER had a problem. They are extremely professional and have a great deal of knowledge. They have always explained to me what is wrong with my car. The price is right. I can't say enough GOOD THINGS about them. I read some negative things on this site. Maybe the people were nasty to the employees and then they were treated the way they treat people. I am in Sales and know the public can be very difficult. Lisa in Boca Raton More

BEWARE: Vista charges a FEE for warranty work. You BEWARE: Vista charges a FEE for warranty work. You won't find out about it until you try and get your car key back from the cashier. They claim it' BEWARE: Vista charges a FEE for warranty work. You won't find out about it until you try and get your car key back from the cashier. They claim it's a 'legal requirement'. If you get caught in this scam ask for the manager and threaten to call BMWNA. The 'legally required' FEE will be waived. I suggest you use a different dealer for warranty work. More

This my 14 car purchase. Ford.chevy.benz.pontiac previous. Out of all past experience bmw is truly the worst. 15 days to replace a window and at the end of all that dirty car with no floor matts Thi previous. Out of all past experience bmw is truly the worst. 15 days to replace a window and at the end of all that dirty car with no floor matts This deelership is a mess. Great sales rep randy melbourthe bright spot. Mike ando More

I searched this dealer before taking my '08 335 in for oil leakage and some other minor issues, I must say that my experience has been the complete opposite from all negative comments posted on this site, oil leakage and some other minor issues, I must say that my experience has been the complete opposite from all negative comments posted on this site, I was skeptical at first but I figured to give them a change and I'm glad i did. Brian Slocum, my service advisor, was very friendly and extremely detailed about faults and repairs been done to the car at all times, not only did they repair all that i asked for but also took care of things I had failed to notice; Once you walk in for service you do get a sense of been well taken care of, highly recommend!! More

I went to Vista BMW of coconut creek regarding a recall for my 335xi HPFP. I made an appt on a saturday at 8:15am, My service advisor Ben greeted me pleasantly within 10 minutes of me waiting and listened for my 335xi HPFP. I made an appt on a saturday at 8:15am, My service advisor Ben greeted me pleasantly within 10 minutes of me waiting and listened intently as I voiced my concerns. He set me with a loaner and called me at 4 saying that my car was ready. When I got my car, I noticed that Ben even fixed the things I neglected to mention such as the peeling on my steering wheel and wiper blade, as well as the issues. Overall a great experience and im a little taken aback by all the negative comments. More

Ben Trash is without a doubt the best service representative I have ever encountered. He has on every occasion made servicing of my car seamless and painless. He makes sure that only needed servi representative I have ever encountered. He has on every occasion made servicing of my car seamless and painless. He makes sure that only needed service is being performed and that it is up to specs. I have entrusted my car to Vista BMW and would purchase other cars from them because of my experiences with the service department and Ben Trash specifically. More