BMW of South Miami

Giovanna is verry friendly and She advised me and was able to explain the replacement of my car part well. able to explain the replacement of my car part well. More

I had an outstanding experience working with Alejandro Cruz at BMW of South Miami. After locating a very specific vehicle that I had been searching for, I reached out to the dealership late in the evening Cruz at BMW of South Miami. After locating a very specific vehicle that I had been searching for, I reached out to the dealership late in the evening. Given that this was a long-distance purchase and the dealership is located more than three hours from my home, I was initially concerned about how smoothly the process would go. To my surprise, Alejandro contacted me promptly the very next morning at 8:00 AM. From the start, he was professional, knowledgeable, personable, and genuinely invested in making the experience as seamless as possible. He quickly provided all the information I requested and went above and beyond by sending a detailed video walkthrough of the vehicle. The video thoroughly showcased both the interior and exterior, along with commentary highlighting the vehicle's features, options, and overall condition. This level of transparency gave me complete confidence in moving forward with the purchase. What impressed me most was Alejandro's communication and attention to detail throughout the entire transaction. He remained responsive every step of the way, from answering questions, coordinating financing, and ensuring all paperwork was handled efficiently, to helping arrange transportation for the vehicle. He even connected me with a trusted third-party transport company that will be delivering the vehicle at a very reasonable price, making the entire long-distance buying process incredibly convenient. Thanks to Alejandro's professionalism, integrity, and dedication to customer service, we were able to finalize the deal the very same day. What could have been a stressful out-of-town purchase turned into one of the easiest and most enjoyable vehicle-buying experiences I've ever had. If you're considering purchasing a vehicle—especially from out of town—I highly recommend Alejandro Cruz. You can trust him to provide exceptional service, honest communication, and a smooth, hassle-free buying experience from start to finish. More

Matheo was exceptional thorough and transparent made me feel like he was taking care of family keeping me updated and safe feel like he was taking care of family keeping me updated and safe More

Felt like I was at a Kia dealership from beginning to end. Now, weeks later dealing with fees and things no one can answer directly. No one has answers. Third party rental company charging for things and end. Now, weeks later dealing with fees and things no one can answer directly. No one has answers. Third party rental company charging for things and not returning deposits. I feel like I have a Honda and I'm working with this experience. Which probably would be better given everything that's occurred More

Excellent work Very good job I'm going to continue to work with him thank you work with him thank you More

Excellent His customer service is very good! He is always making sure my concerns are addressed He is always making sure my concerns are addressed More

'Great experience with Donny at BMW! He was very attentive and efficient, getting the job done quickly. I would just suggest that advisors proactively recommend tire rotations when neede He was very attentive and efficient, getting the job done quickly. I would just suggest that advisors proactively recommend tire rotations when needed. In my case, the rear tires had more wear than the front ones. Many customers don't know to look out for this, so it shouldn't be left up to them to ask. Aside from that, Donny did a fantastic job!' More

Excellent service, everything explained, vehicle delivered as promised. My car was delivered clean, in perfect condition. delivered as promised. My car was delivered clean, in perfect condition. More

My service provider was good. The work performed on the car was not good and I essentially still have the same problem despite having to pay $2500. The work performed on the car was not good and I essentially still have the same problem despite having to pay $2500. More