BMW Service & Parts

I recently had my black BMW 335i coupe serviced at the BMW service center where Arturo works, and my experience was remarkably positive. My situation was a bit complicated due to the involvement of a thir BMW service center where Arturo works, and my experience was remarkably positive. My situation was a bit complicated due to the involvement of a third-party warranty, but Arturo handled it with exceptional professionalism and dedication. Despite several hiccups and a lack of communication from the warranty company, Arturo didn’t give up. He persistently contacted the insurance company numerous times to resolve the issues. This level of commitment is rare, and it truly made a difference in my experience. Initially, Arturo and I had a bit of a misunderstanding, but I was impressed by how professionally he managed the situation. He maintained his composure and focus on resolving the issue at hand, which speaks volumes about his character and dedication to customer service. The quality of the repair work was top-notch. However, I noticed a slight oil smell in the car post-repair. Arturo’s response to this was exemplary – he invited me to bring the car back, free of charge, for an additional inspection. He went above and beyond to remove the residual oil, effectively eliminating the odor. In conclusion, Arturo is not just highly skilled and professional, but also incredibly patient and customer-oriented. His ability to navigate through challenging situations and his unwavering commitment to service excellence are commendable. I would highly recommend Arturo to anyone needing service at this BMW center. His expertise, coupled with his genuine care for customers, makes him an outstanding service provider. More

My experience at the Portchester Service Center is always positive, especially when attended to by Doug. His kindness, professionalism and knowledge is deeply appreciated. positive, especially when attended to by Doug. His kindness, professionalism and knowledge is deeply appreciated. More

Professional service from the guy who checks your car in to the clerk who takes your credit card. to the clerk who takes your credit card. More

Very friendly and prompt service here. Tyesha is always super helpful and quick to solve any issues! Tyesha is always super helpful and quick to solve any issues! More

Excellent service. Very thorough and timely and communicative. Thank you very very very very much Very thorough and timely and communicative. Thank you very very very very much More

Outstanding service center visit from beginning to end. Highly recommended. Really nice waiting area as well. Highly recommended. Really nice waiting area as well. More

Great and prompt servivce - very courteous-Pat Riccardelli always takes very good care of me!!! Nice lounge waiting room- All a pleasant experience every time for a period of 5 years Sylvia Reid Riccardelli always takes very good care of me!!! Nice lounge waiting room- All a pleasant experience every time for a period of 5 years Sylvia Reid More

Always great service there with my service rep Jill Smith! I highly recommend you try them. Smith! I highly recommend you try them. More

I needed help quickly for a flat tire from a pothole. I don’t normally go to this dealer. They were amazingly efficient and helpful. I drove out after about 1 1/4 hours. They kept me apprised of the prog I don’t normally go to this dealer. They were amazingly efficient and helpful. I drove out after about 1 1/4 hours. They kept me apprised of the programs delivered my car quickly once it was done. BRAVO! More