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BMW of Anchorage - Service Center

Anchorage, AK

4.9
239 Reviews

239 Reviews of BMW of Anchorage - Service Center

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April 21, 2025

My service writer was very helpful and explained everything. Very kind and I felt like he had my best interest More

by Smcarberry55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carberry
Report | Print
Apr 21, 2025 -

BMW of Anchorage responded

It's wonderful to hear that your service writer was so helpful and kind! We always strive to provide clear communication and ensure our customers feel valued. Thank you for sharing your experience with us, and we look forward to assisting you again soon!

April 20, 2025

Always great service, professional staff, and great communication. I truly enjoy coming to this location/dealership and working with the service department. More

by jerod.perron@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

BMW of Anchorage responded

Thank you for sharing your positive experience with us at BMW of Anchorage! We're delighted to hear that our service department and staff have consistently met your expectations. We look forward to welcoming you back in the future!

April 19, 2025

Excellent customer service , knowledgeable staff who truly cares about the client. I love the feature of the video sent to the customer after service . That is top notch ! Better than the competitors f More

by pippa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent and Matt
Report | Print
Apr 21, 2025 -

BMW of Anchorage responded

We appreciate you sharing your experience, Pippa! It’s fantastic to hear that the video update and loaner car added so much value to your visit. We’re proud of our team at BMW of Anchorage for providing top-notch service. Thank you for your kind words, and we look forward to seeing you again!

April 17, 2025

Matt and Trent are always so kind, helpful, efficient and knowledgeable. They go above and beyond to take good care of me and my car, which means the world to me! More

by erikasmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Trent
Report | Print
Apr 17, 2025 -

BMW of Anchorage responded

Erika, it means so much to hear how well Matt and Trent take care of you at BMW of Anchorage. Their kindness and dedication truly shine through your words. We appreciate you sharing this and look forward to seeing you again soon!

April 17, 2025

Prompt and thorough customer service. Matt Carberry is the archetype of an ideal service advisor More

by wcstarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carberry
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Apr 18, 2025 -

BMW of Anchorage responded

Thank you for your 5-star review! We're glad to hear that Matt at BMW of Anchorage delivered prompt and thorough service. He's truly an outstanding service advisor!

April 17, 2025

I came in to get my oil and scheduled service done and they found a few other issues! They gave me a loaner and kept troubleshooting until they had the problem fixed! Matt in service is absolutely awesome More

by Weelspin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Apr 18, 2025 -

BMW of Anchorage responded

We're delighted to hear that Matt and the BMW of Anchorage team provided such thorough service during your visit! It's great to know they went above and beyond with a loaner while addressing all issues. Thanks for sharing your experience!

April 15, 2025

Excellent service from the manager to the mechanics. The use of a loaner car is a wonderful perk More

by Katabinor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

BMW of Anchorage responded

Katabinor, we’re so glad to hear you had an excellent experience with the team at BMW of Anchorage! It's great that the service and loaner car perk added to your convenience. Thank you for your kind feedback, and we look forward to assisting you again!

April 04, 2025

Service dept is the reason I continue to buy bmws. They are an asset to you company. Bring back the car washes with servicing. More

by Redwingak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhal
Report | Print
Apr 04, 2025 -

BMW of Anchorage responded

We’re thrilled to hear that our service department keeps you coming back to BMW of Anchorage! Thank you for your continued trust in us. We appreciate your suggestion about the car washes and will pass it along to the team. Looking forward to assisting you again soon!

April 02, 2025

Matt and Trent and the whole service department for that matter are EPIC in every way. More

by Hicks.Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will, Trent all front desk intake personnel and all service members
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Apr 02, 2025 -

BMW of Anchorage responded

Alexandria, it’s awesome to hear that Matt, Trent, and the entire service team at BMW of Anchorage provided such an epic experience! We truly appreciate your support and look forward to seeing you again next time!

April 02, 2025

Top notch service at bmw of anchorage Trent always goes above and beyond to make sure our vehicles are taken care of! More

by Kolbasin.serega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhall
Report | Print
Apr 02, 2025 -

BMW of Anchorage responded

Kolbasin, we appreciate your kind words about BMW of Anchorage! It’s great to hear that Trent consistently goes above and beyond to take care of your vehicles. We’ll be sure to share your feedback with him. Looking forward to seeing you again next time!

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