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BMW of Anchorage - Service Center

Anchorage, AK

4.9
239 Reviews

239 Reviews of BMW of Anchorage - Service Center

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February 17, 2025

Courteous, always considerate of my time restraint Professional I trust the crew with my car explicitly More

by partain53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan
Feb 17, 2025 -

BMW of Anchorage responded

Thank you for trusting the team at BMW of Anchorage with your vehicle! We're delighted to hear that our courteous and professional service met your expectations. We look forward to assisting you again in the future!

February 17, 2025

Love that technician takes a video of what’s wrong, and offers clear course of action. Billing is fair but can be a little pricy—but we are talking about a Mini/BMW. More

by gdalgiene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're glad to hear that the video updates and clear communication from our technician were helpful. We appreciate your understanding regarding pricing, and we're here if you need anything else!

February 16, 2025

Quick follow up and great customer service. Advisor went above and beyond from what they had to. Repair was completed in time and as promised. More

by Charles P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

BMW of Anchorage responded

Charles, we're delighted to hear about your positive experience with our team at BMW of Anchorage. It's wonderful that the advisor exceeded expectations and ensured timely repairs for you! Thank you for sharing this feedback.

February 15, 2025

"The service was outstanding! The staff were incredibly friendly and explained everything clearly, ensuring I understood the necessary repairs. I would definitely recommend them More

by thobson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carberry and Trent
Feb 18, 2025 -

BMW of Anchorage responded

It is great to hear that you had an outstanding experience at BMW of Anchorage! Our team takes pride in providing clear communication and reliable service, and we appreciate your recommendation. We look forward to assisting you again in the future!

February 03, 2025

Excellent service ! Helpful & Friendly Certainly Appreciated having a loaner car when car in for service . More

by Judy Sedwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Feb 04, 2025 -

BMW of Anchorage responded

Judy, it’s fantastic to hear you had an excellent experience at BMW of Anchorage! We’re so glad our team could provide helpful and friendly service, and that the loaner car was a convenient option for you. We look forward to assisting you again in the future!

February 03, 2025

Excellent service department. I love that they will pick up and drop off my car. Matt is very conscientious and always makes sure me and my car are well cared for. More

by Jean K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carberry
Feb 03, 2025 -

BMW of Anchorage responded

Jean, thank you for sharing your experience! It’s fantastic to hear that Matt and our service team have taken such great care of you and your car. We look forward to serving you again soon!

February 02, 2025

Quick and efficient service. Service advisors are amazing and everyone is always very helpful. I've bought multiple cars from this dealership and don't have any desire to buy fro More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Billman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Siracusa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Carlos
Feb 03, 2025 -

BMW of Anchorage responded

Kam, thank you for your continued trust in BMW of Anchorage! We're delighted to hear that our team consistently provides quick and efficient service. We look forward to serving you again in the future!

February 01, 2025

The service was excellent, transparent, and professional. Our service rep Matt communicated very well and kept us in the loop on all aspects. More

by michaelsautel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carbury
Feb 03, 2025 -

BMW of Anchorage responded

Thank you for the kind words! We're delighted to hear that Matt and our team at BMW of Anchorage provided excellent service. We appreciate your feedback and look forward to serving you again in the future!

February 01, 2025

Excellent customer service from Trent. We were able to get in and out in just a few minutes for a minor fog light replacement. Thank you BMW service and repair teams! 👏🏽👏🏽 More

by Leslie Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
Feb 03, 2025 -

BMW of Anchorage responded

Leslie, it’s great to hear that Trent provided you with excellent customer service and made your fog light replacement process quick and easy! Thank you for your kind words and for recognizing the BMW service and repair teams. We look forward to assisting you again at BMW of Anchorage!

January 29, 2025

Quick scheduling and prompt service. Good job on same day drop off and pick up. More

by kabiekhoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

BMW of Anchorage responded

We appreciate you sharing your experience at BMW of Anchorage. It’s great to hear that scheduling was quick and the service was prompt. We look forward to assisting you again in the future!

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