BMW of Arlington - Service Center

5 day oil change I took my Mini in for the first service the morning of January 26, 2018. It was returned to me the evening of January 31. On the afternoon of the 26 I took my Mini in for the first service the morning of January 26, 2018. It was returned to me the evening of January 31. On the afternoon of the 26th my vehicle was backed out of the shop by a MINI technician into another customer’s car. I did not see the damage. The rear bumper was sanded, primed and painted. I was generally displeased when learning of the incident. I was told people are human and make mistakes from time to time. I still believe more care could have been exercised in moving my car out of the service bay. More

Darian Jackson Mr. Jackson is a real Genius!!! His customer service is second to none. He was helpful and patient. This type of courteous service will keep me comi Mr. Jackson is a real Genius!!! His customer service is second to none. He was helpful and patient. This type of courteous service will keep me coming back. More

Swindlers This service department is not to be trusted. I took my car in for an inspection sticker, they informed me that my warranty had ended 2 weeks prior. W This service department is not to be trusted. I took my car in for an inspection sticker, they informed me that my warranty had ended 2 weeks prior. When I left with my inspection sticker, w days later my check engine light came on. Because of the code the fix would cost 1,100. When I picked my car up, the check engine light came on again. They said it was a different code and that was $800. Picked up the car and a week later the check engine light came on again. 1,400. From October til December my car has been in the shop 4 times. And each time my car was held for 1-2 weeks. Each time they said it was a different code, but before my warranty I only had to take my car in for oil, inspection and tires. DO NOT TAKE YOUR CAR TO THESE PEOPLE! DO NOT TRUST THEM! Even the manger was not helpful. More

Cat knows minis I spoke with Cat one day after work when I was getting my MINI looked at in service. We started talking about the cars and she showed me things on my I spoke with Cat one day after work when I was getting my MINI looked at in service. We started talking about the cars and she showed me things on my car I’ve had for three years and never knew about! Even my previous salesman didn’t show me these things. I didn’t know the HD radio was off, I didn’t know about the lane change blinker.. or this really cool secret dash compartment. I’m speechless. I’m so glad I met this girl, and she sales the MINIs! More

Service Department doesn't stand by it's work! I recommend you stay away from this dealership. They have a F better business bureau rating, and my experience with them is consistent with that ratin I recommend you stay away from this dealership. They have a F better business bureau rating, and my experience with them is consistent with that rating! Their service department while doing a warranty repair cross-threaded and ruined a $1,600 catalytic converter while inserting the oxygen sensor. My BMW Denver dealership's service department spent two weeks trying to get a response from them about their mistake and finally I had to track down the general manager to get any movement on the issue...only to have this Arlington dealership refused to take any responsibility for it, stating they have no responsibility since the car changed ownership since the botched repair was performed. I believe a repair shop should stand behind its work, especially when they make an egregious error in their workmanship! This is not becoming of a BMW dealership in my opinion!!! More

Great Service This was my first visit to BMW OF Arlington,for scheduled service on my 2015 X5 Diesel. I left with a big grin on my face. Service consultant Joshua This was my first visit to BMW OF Arlington,for scheduled service on my 2015 X5 Diesel. I left with a big grin on my face. Service consultant Joshua Boller, explained,in detail,the BMW service plan on my Vehicle. I was impressed with the professionalism and honesty exhibited by Mr Boller. In my opinion,he is an asset to this business. I waited about an hour for the service to be completed. While waiting, you're surrounded by friendly people who work hard at treating you special. Makes you want to came back for more. That's exactly what I intend to do. If you own a BMW, I highly recommend this dealer for service. Glenn Chism More

"Outstanding and Exceptional Service with Jeremy Ports!!!" After my horrible experience with customer service and super rude management of BMW Plano I decided to use BMW of Arlington. I am absolutely delight After my horrible experience with customer service and super rude management of BMW Plano I decided to use BMW of Arlington. I am absolutely delightful and have an incredible experience with Jeremy Ports Service Consultant. Jeremy is awesome, very professional, knowledgeable, dedicated and caring. He explained everything that was happened and keep me in the loop. Excellent approach technical service with Chris Collins who took me for a ride and carefully check all car problems from my list. If you are looking for the best service please call Jeremy Ports. I am truly delighted to have such a quick, easy, smooth and pleasant experience with respect and quality repairs!! Thank you Jeremy Ports and Chris Collins, you are the BEST!! More

BUYER BEWARE BMW Arlington I took my 2006 BMW 650I convertible to BMW Arlington for an oil change and to diagnose a problem with the GPS and a seat belt sensor. BMW Arlington I took my 2006 BMW 650I convertible to BMW Arlington for an oil change and to diagnose a problem with the GPS and a seat belt sensor. I spoke to Joshua Boller Service Consultant, this man was super nice and very helpful, an unbelievable employee. BMW Arlington had my car for 2 days, the service was done to my car and I was given several quotes for repair work for different things. One, I was informed that I had an oil leak from the front upper oil pan and given a $1750.00 quote to repair this leak. Another, I was given a $1400.00 quote to repair some wiring that had been “cut” I was told. I declined those repairs as it is an older car with more than 100,000 miles on it so I didn’t want to put that kind of money into it. I drove the car very little over the next few months, watching the oil level when I did use it. On 2/16/2017, a friend that owns an auto repair shop and I were talking and he said let’s put your BMW on the lift and see that oil leak. I took it to his shop and watched him lift the car. Under the car you could see oil spray down the center of the car and oil dripping from the front of the engine. He shined a flashlight up and you could clearly see the oil coming from the front of the valve covers, dripping down the engine. He said “That’s not an upper oil pan leak”. He took the car off of the lift and removed the air breather cover and clearly visible was oil coming from the front of the valve covers. He showed me where 3 bolts on each valve cover were loose and where a socket had knocked the dust from the bolts and all 6 bolts were loosened to allow oil to leak from the covers. He tightened these bolts and cleaned the oil from the engine and “Presto” NO MORE OIL LEAK. He also looked in the trunk, (Something I hadn’t done) and showed me where the wiring harness to the trunk lid had several wires cut. These were exposed and the rubber protection covers had been cut away and were lying in the trunk. All of the plastic rivets were removed and missing. All of the trunk interior covers were removed and hanging loose. NONE of this was that way when I took my car to BMW. I was so disturbed by what I had seen. My friend said it looked to him like the wiring and oil leak were done on purpose to cause the oil leak and run up the price at BMW. He suggested that I go to BMW and talk to the service manager because if someone that worked for him had done that he would want to know and he would fire them. On 02/17/2017, I went to BMW Arlington and walked in and talked to Joshua Boller. I had him look up the quotes and informed him of what had occurred and he assured me that he did not believe that anyone at BMW would have done that. I said that as a courtesy to the dealership I wanted to bring it to their attention. I DIDN’T WANT ANYTHING, I was disturbed by what I had seen for myself and felt that going there and informing them was a courtesy to them because they may have a problem and don’t know it. I didn’t want someone else to be a victim. Had I blindly authorized the work, it would have cost more than $4000.00. I asked him to get the service manager so I could talk to him and he did. I do not remember the man’s name when he introduced himself to me as the Service Manager, because he immediately gave me attitude. I relayed the story to him and he all but called me a liar, he even insisted “I’m not calling you a liar, but that didn’t happen here.” I told him NO ONE ELSE HAS BEEN IN THAT CAR EXCEPT BMW. He said even the suggestion of what I was saying was “repulsive”. I told him that I was just informing them to be alert because they may have a problem that they were not aware of. He was extremely curt and rude. Nothing like how I had been treated by ALL of the other employees at BMW that I had spoken to. He told me that he had looked up who had worked on my car and said HE is “One of my team leaders”, I do spot checks on all of my people and they do excellent work and no one would risk their “$100,000.00 job to do that, they all do excellent work”. I asked him to come to my car parked outside and I showed him inside the trunk where everything is disconnected and removed lying in the trunk and asked I asked him “Is this the kind of excellent work your team leader does?” He simply turned and walked away. I then left the dealership. I have never been treated like this before and was embarrassed that I had even involved Joshua Boller, he is an excellent employee. I believe he was embarrassed as well and I apologize to him here for even involving him. The service manager was arrogant, rude, condescending, and should be reprimanded. Had this man simply said thank you for the information and stated he would look into it they would still have a customer, but he didn’t. I have seen people with hundreds, even thousands of dollars in their pocket caught shoplifting, most of the time for minor items! Why would they do that? Who knows? If this service manager is so naïve to think that there is not a possibility that someone working there could have done this, then HE should be replaced. I am convinced after personally looking at the evidence and seeing what they tried to sell me in repairs that someone at BMW is doing something they shouldn’t be doing in service and repairs. Was the oil leak “created”? Were the wires cut there? Is this a “One person issue” or does it go deeper? I paid more than $500.00 for the diagnosis and feel like I was taken advantage of. I will never use BMW Arlington again and will provide my story and opinion to all that will listen. Don’t blindly accept huge repair bills, get a second opinion, it saved me thousands of dollars. I have posted this because I feel that everyone should be aware of ALL OF THE INFORMATION. BUYER BEWARE More

Great service I always bring my 328i to get fix here, the service is outstanding with Antares Guy, he makes sure I leave understanding what repairs has been done to I always bring my 328i to get fix here, the service is outstanding with Antares Guy, he makes sure I leave understanding what repairs has been done to my car, and always accommodate me with the nearest appointment possible... definitely I recommend it. More