BMW of Arlington - Service Center

Horrible customer service experience I went to bmw/minnie of Arlington to buy some parts, i ran across an issue while getting a car wash, and damage was done to my vehicle..i spoke with s I went to bmw/minnie of Arlington to buy some parts, i ran across an issue while getting a car wash, and damage was done to my vehicle..i spoke with several people, and everyone was deferring. .i ended up speaking with Antares Guy in the service department. After going over everything all he did was told me what he wasnt gonna assist me with, questioning my integrity as a consumer, and he was rude..i couldnt believe the experience, especially after he told me , that he was a manager in service.. I left feeling very disrespected as a bmw customer...I cant believe this is the customer experience that this dealership has to offer......I tried to paraphrase. .if you more info..my email is theo.nash22@gmail.com More

Simpleverything cosmetic work It took three weeks to replace a decal which was under warranty. No loaner car was provided miscommunication between the service tech and the servic It took three weeks to replace a decal which was under warranty. No loaner car was provided miscommunication between the service tech and the service center. Awful More

Professor of BMW's who goes the Extra Mile! I recently had and issue with my 2013 535i and dropped it off at Dealer on Sunday. Service rep called notified me of situation on Dealership under c I recently had and issue with my 2013 535i and dropped it off at Dealer on Sunday. Service rep called notified me of situation on Dealership under construction could be small delay. Long story short after couple of days needed update my rep had made it known he was going to Houston for training. After couple of days not update I called John Alexander the person who has been there for me for years and he had recently sold me this car at end of lease. He dove in head first got me some answers and got service rep to keep me posted while my regular service advisor was out of town. Later in week John Alexander called me back to follow-up that I was being taken care of. Can't say that I was surprised over the years he has trained my daughter on operation of her car even though it wasn't purchased thru him. John is the reason I'm still at BMW of Arlington. Thanks for listening. More

Poor Repairs went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal le went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal leakage. cost $1300 to fix it. got it fixed while car was still at the dealer. thanks to extended warranty that covered it. Drove out of parking out and noticed my seat adjust control for thigh control is not working. went back next day. quoted $800. got it fixed again with extended warranty and picked up the car. Drove 1 mile from the dealer and noticed my car's camera won't work. BMW sucks. Went in with all things working and came out with one part breaking after another. More

Amazing experience with service advisor DT DT from service went above and beyond on my vehicle, the vehicle was completed quicker than expected and I was updated consistently. I would recommend DT from service went above and beyond on my vehicle, the vehicle was completed quicker than expected and I was updated consistently. I would recommend going to see DT In service. Honest and trustworthy. More

BMW Window Tint Service I bought a Sierra Denali and wanted ceramic tint. I heard great things about the BMW dealership in Arlington. I reached out to them and spoke with BJ I bought a Sierra Denali and wanted ceramic tint. I heard great things about the BMW dealership in Arlington. I reached out to them and spoke with BJ Thomas. This guy was a GOD send. Even though I did not have a BMW he worked up a deal that was very competitive and the tint was installed perfectly. I could not believe the care that they took with me from initial contact to delivery of my truck. Thank you BMW Arlington and especially BJ Thomas who made sure everything ran smooth!!! More

Mini of Arlington stepped up and took care of us I am editing my original review. Michael Coleman the general manager contacted me. He listened to my concerns my issues. He was very friendly, prof I am editing my original review. Michael Coleman the general manager contacted me. He listened to my concerns my issues. He was very friendly, professional and understanding. We came to a fair resolution to our concerns. I truly appreciate Michael's help in resolving all of our issues. More

poor customer service I called service advisor BJ on Tuesday May 3 and he promised me that he would call me back at the end of the day after I explained everything to him I called service advisor BJ on Tuesday May 3 and he promised me that he would call me back at the end of the day after I explained everything to him regarding the car. He promised to help me. Well, no phone call from advisor BJ so I called and left a msg the next day. BJ called me back the day I left the msg. When I spoke to him he said that he was returning phone calls and wanted to know how he could help me. I couldn't believe that in one day he couldn't remember speaking with me! I told him Never mind! So unprofessional! More

This dealership has made me hate the brand TL:DR – I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread t TL:DR – I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread the days I have to deal with them. Explanation: Let’s start with routine service. Out of 3 services I have had here, 2 have gone horribly bad. 1 – This is when it was Moritz BMW, the process went flawless in and out. 2 – Came in for a routine oil change, and it took over a week to get my car back. After the 3rd day, I had to reach out to them every day to see if I could get any information. Every time no information or ETA was given. They acted offended that I even called. 3 – Came in for a routine oil change and 40k miles maintenance. The associate asked if my tires has been aligned without even seeing the car. They have not, since the car still drives true. Magically it was reported that my tires were low and had to be replaced for $1500. The tires were replaced 4 months prior and had more than enough tread. So I checked for uneven wear and saw no signs. I measured both the inside and outside of the tires, both reported the same tread depth. Now on to the lease return… I brought my car in for a pre-lease inspection. They did their walk through, and found every minor scratch and/or dent. The car has over 40k miles, it’s going to have minor scratches from everyday use. Based on their inspection, I would have to pay ~$2,200 to return the car. I was baffled, to which they said we should go talk to the sales rep to see if we could reach a deal. At this point, I was irritated and let them know there was no way I would be buying another car from them. This is when they turned worse than the stereotypical “used car” salesmen. They went back over the car and found another ~$800 worth of damage that need to be repaired. When asked if I could use a third party to inspect my car, they repeated that they were “taking care of me” and the inspector would tear me apart. I am talking with BMW finical to see if can switch dealerships so I never have to deal with these people again. Here’s hoping. More

outragepus My X5 has had the same problem numerous times. Dead battery. Had to be towed & replaced. Rates for labor more than 55% higher than 2010 and battery i My X5 has had the same problem numerous times. Dead battery. Had to be towed & replaced. Rates for labor more than 55% higher than 2010 and battery itself up over 60%. More