BMW of Arlington - Service Center

Worst dealership I have ever encountered Went into this dealership because I was having issues with the transmission the light kept coming on and was under 50k miles When I took it in the Went into this dealership because I was having issues with the transmission the light kept coming on and was under 50k miles When I took it in the guy in service department was very rude and said he could not get me a loaner very rude I got the car back the next day and he told me its was a minor issue and it had been fixed. I drove the car that day and had same problem with car Took it to another meachnic and he said the car needed a new transmission so I took it back into the Arlington BMW dealership and they said it need to be replaced. Really upset that they would return it knowing it was not functioning DONT GO TO THIS DEALERSHIP! Even if it is out of the way go to the Dallas location on Lemmon More

Poor Service & Bad Information Today, I picked up my car that had been in the shop for 20 days. First estimate was $2800 on a repair that had been done once before (when under warra Today, I picked up my car that had been in the shop for 20 days. First estimate was $2800 on a repair that had been done once before (when under warranty). After working with corporate, they offered a 20% discount on the services. Yesterday, I received a call that the new estimate was $3,500 (of course, it went up in line with the discount I was going to receive). When I picked up the car today, was then told that was a miscommunication and the $3,500 included the 20% off. $3,500 for a car that is barely valued above that now (2009). Up until 2 years ago, I loved my Mini and the service was always good. However, this recent trip and dealings has made me realize two things 1) Don't keep a car past the warranty and 2) Don't buy a MINI - they just aren't worth the hassle. More

The staff at Moritz understands how to deliver great customer service from service to sales. Bonnie Shinsky in sales and Steve Hooker in service are both excellent people to do business with. customer service from service to sales. Bonnie Shinsky in sales and Steve Hooker in service are both excellent people to do business with. More

I purchased a "Certified Pre-Owned" BMW. I have been so uncomfortable and very unsatisfied with my overall experience. I felt rushed, pressured and could not seemed to find anyone that would have been so uncomfortable and very unsatisfied with my overall experience. I felt rushed, pressured and could not seemed to find anyone that would assist me. One of the main issues that I had a problem with was the tires on my "Certified" vehicle. The tires were worn badly, there was very little rubber and the right front tires were worn the worst especially on the otter part of the tire. I mentioned this issue several times to my sales associate and I was ignored. Now almost five months later I am being told that I need new tires for the front and back and I also need an alignment! Since I have purchased this "Certified Pre-Owned" vehicle, September 29, it has needed new brakes, a recall on wiring that i was not made aware of, a new radio, alignment, new wheels and tire/rim replacements all around and sensors replaced. Now that is a lot of repairs for a "Certified Pre-Owned Vehicle" that was just purchased almost five months ago. This is an experience that I would not suggest for my worst supervisor and that is bad. More

DO NOT TAKE YOUR CAR FOR SERVICE TO THIS DEALER. THE CUSTOMER SERVICE IS VERY POOR BEGINNING WITH THE SERVICE MANAGER (DELAGARZA), AND THE ASST. SERVICE MANAGER (FINCHER) IS WORST. I HAD TO TAKE MY CAR CUSTOMER SERVICE IS VERY POOR BEGINNING WITH THE SERVICE MANAGER (DELAGARZA), AND THE ASST. SERVICE MANAGER (FINCHER) IS WORST. I HAD TO TAKE MY CAR TO CLASSIC BMW 20 DAYS AFTER SERVICE AT MORITZ BMW. THE SERVICE MANAGERS WERE VERY RUDE AND CONDESCENDING. THIS IS NOT A REPUTABLE SERVICE DEPARTMENT AND A DISGRACE TO BMW. DUE TO MY HORRIBLE EXPERIENCE WITH THIS DEALER, I AM CONSIDERING TRADING IN FOR A BENZ. I HAVE PAID TOO MUCH MONEY FOR PURCHASE, SERVICE, AND FINANCE WITH BMW TO BE TREATED IN THIS MANNER. I WILL NEVER RETURN TO MORITZ BMW, AND HOPEFULLY I CAN SPREAD THE WORD!!!! More

My husband and I purchased our 2nd BMW at Moritz six years ago and Joe Blakely has been our service advisor. I came in last Tuesday for a regular maintenance on my 325i. While I was already there, I w years ago and Joe Blakely has been our service advisor. I came in last Tuesday for a regular maintenance on my 325i. While I was already there, I wanted to see if they had a CPO 750Li available and asked Joe if he would recommend someone I can speak with. I have been searching for a 750Li for 3 weeks with the features I wanted, not to mention the amount my husband was allowing me to spend. Joe recommended Doug Mayberry and Doug immediately showed me the car that fit my needs. I took the car home that evening, as Doug suggested, so that my husband can see the car. Within less than 24 hours, we closed the deal and I am now an owner of a beautiful 750Li. Doug is very honest and made the transaction very simple for us. He is readily available to answer any questions you may have about the car, even after the sale. I highly recommend Doug and he is unquestionably an asset to Moritz! More

THIS IS THE WORST SERVICE I HAVE EVER RECEIVED. I WILL NEVER VISIT THIS BMW DEALER AGAIN. I AM A 2TIME BMW OWNER AND I HAVE NEVER BEEN DEGRATED AND SPOKEN TO IN A CONDESCENDING MANNER IN 10 YEARS. THE SER NEVER VISIT THIS BMW DEALER AGAIN. I AM A 2TIME BMW OWNER AND I HAVE NEVER BEEN DEGRATED AND SPOKEN TO IN A CONDESCENDING MANNER IN 10 YEARS. THE SERVICE MANAGER NEED TO TAKE A CLASS ON CUSTOMER RELATIONS. THEY USE FALSE ADVERSTISEMENT TO GET YOU IN THE DEALER AND ONCE SERVICE IS COMPLETE THEY DO NOT HONOR THE ADVERTISEMENT....BAD BUSINESS AND IM GOING TO SPREAD THE WORD ALL O ER THE WEB. More

Samantha is a great salesman! I went in for maintenance on my Mini Countryman and she worked with me to produce a great deal for a new Countryman! She was patient, amiable, and very thorough in her dealing on my Mini Countryman and she worked with me to produce a great deal for a new Countryman! She was patient, amiable, and very thorough in her dealings. I will use her again when I purchase my 6th Mini!!! More

i have rated moritz a 5 on the 3 cars i have purchased from them in the last year... this time they rate a 5 in service.. my advisor is steve hooker. being a retired police officer i pretty much can size from them in the last year... this time they rate a 5 in service.. my advisor is steve hooker. being a retired police officer i pretty much can size someone up in a very short time.. i knew in less than a minute he was my guy.. set up my maintenance in a jiffy, set up my wifes phone for hands free ( i'am a dino when it comes to electronics ) & gave me solid advice on setting up B M W assist...can't afford it at this time but now i know what to do when i can..he showed me around as it was my first time at service dept...when my 3 was ready he came & got me & walked me out..3 had been washed as it was filthy & looked great.. he thanked me for my business and 3 & me were gone.. i will definately try to keep him as my service advisor..nice guy, knowledgable, & compentent. oh!!! the price he quoted me was the price i paid & the best surprise is no surprise at moritz where they don't bragg about excellent service, they deliver it sam jarrett More

Just needed service on my car. Sent it over on monday and it was done on tuesday. They told me i will get it back on tuesday ( they called me tuesday afternoon telling me all they needed to do left is to and it was done on tuesday. They told me i will get it back on tuesday ( they called me tuesday afternoon telling me all they needed to do left is to wash it) So i filed the rental with gas and waited at home for a call back to let me know they are on there way. Well 5:30 rolled along and i was tired of waiting, so i called them. They said it was ready to go, but it was too late now for a valet. Well that just sucks. All my experiences with Moritz has been like this. They never try to exceed expectations, nor do they want to make their customer smile. They really need to learn a few things from great companies like the Ritz Carlton and Apple in terms of service. When i buy an expensive care, i expect great service... this is not what i expected! But i LOVE my car!!!! More