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527 Reviews of BMW of Arlington - Service Center
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June 27, 2012
I live in Minneapolis and arranged to buy an M3 from a private party in Dallas. I paid this dealership $335 to do a "pre-purchase inspection". They told me that the M3 came with a mechanic spring-loaded private party in Dallas. I paid this dealership $335 to do a "pre-purchase inspection". They told me that the M3 came with a mechanic spring-loaded drive belt tensioner that should be replaced with a revised hydraulic tensioner. I also specifically asked them to check the operation of the manual transmission, especially the syncros. After driving it back to MN, I learned that the M3 came with a hydraulic tensioner and does not need a replacement. The handling on the M3 was a little unpredictable, so I had it checked out. It turns out that the front strut tower bar is missing! This goes across the top of the engine - how does a mechanic miss that in a comprehensive inspection??? Finally, it's hard to get into 2nd gear and I'm told that the transmission might need repairs. After learning of this, I left 4 voice mail messages with "Marcus", my original service adviser. His outgoing voice mail was updated daily, so he was working, but he never returned my calls. I then went to Pachis, the Service Manager. He offered to ship me an OEM strut tower brace within 2 days. It took 3 weeks of hounding Pachis, plus escalation to the General Manager before I finally got my strut tower brace. Poor workmanship + poor service = a dealer to avoid. More
by Billupnorth
Employees Worked With
"Marcus", Pachis Delagarza
June 20, 2012
went to Moritz BMW dealership for a service met Doug and he was so very nice. He said he could put me in a late model 5 series I said go for it, I'm driven a newer 5 series. Doug is a great guy and a great he was so very nice. He said he could put me in a late model 5 series I said go for it, I'm driven a newer 5 series. Doug is a great guy and a great salesman please ask for him when you go to Moritz BMW you want regret it. Doug is a guy who truly enjoy's his job. More
by sheilacash25
Employees Worked With
Doug Mayberry
March 17, 2012
great! as always, in the past sales and services. Cannot be any more descriptive than the detailed review done. Please accept this addition.This is it! be any more descriptive than the detailed review done. Please accept this addition.This is it! More
by peo
Employees Worked With
hector o yanes, Tony Segreti
March 14, 2012
We are always treated great by Moritz Mini in Arlington, and Tony always takes such wonderful care of us. We would recommend them to everybody we know. and Tony always takes such wonderful care of us. We would recommend them to everybody we know. More
by kahines
Employees Worked With
Tony Segreti, Tony Segreti
March 14, 2012
The people at Mortiz Mini are great! I can make an appt. online for service. When I get there I immediately get helped. They are very good at calling to let me know when it is ready, and the loaner cars t online for service. When I get there I immediately get helped. They are very good at calling to let me know when it is ready, and the loaner cars they give me are always awesome! Tony Segreti is very friendly and professional. We have purchased two Mini from Samantha and she is great! I would definitely recommend this dealership to anyone. More
by minicoopergrrl
Employees Worked With
Tony Segreti, Samantha Miller, Samantha Miller, Tony Segreti
March 13, 2012
I cannot say enough great things about Moritz of North Arlington! I used to hate to go in for service, but that was BEFORE I owned a MINI. They take great care of you & your car. It is very much appreciat Arlington! I used to hate to go in for service, but that was BEFORE I owned a MINI. They take great care of you & your car. It is very much appreciated! More
by kgrubb
Employees Worked With
Tony Segreti, Tony Segreti
March 13, 2012
I gave this rating due to the incredible customer service from Tony Segreti. In addition, other personnel there are so willing to help you even if you are just walking by. No one ignores you. You are assiste from Tony Segreti. In addition, other personnel there are so willing to help you even if you are just walking by. No one ignores you. You are assisted immediately. More
by bdaniels
Employees Worked With
Tony Segreti, Tony Segreti
March 11, 2012
Whenever I take my car in for service, Tony is very thorough and friendly. You can tell he likes his job and cares about taking care of the customer. He always makes sure that I understand what is bein thorough and friendly. You can tell he likes his job and cares about taking care of the customer. He always makes sure that I understand what is being done to my car and why. I have always been treated well at this dealership and trust that they will complete the service accurately and in timely manner. I can't remember the name exactly, but I think it was Jonathan who was there when I was waiting on my car for service to be completed. I think he is in sales; He made sure I was comfortable while I waited. He was friendly, polite and had a wonderful energy about him. More
by mgthegrt
Employees Worked With
Tony, Jonathan, Tony Segreti
March 01, 2012
Took my 2008 Mini in for a factory recall issue. Time spent at the dealership was minimal and service staff was courteous. Thank you Tony! spent at the dealership was minimal and service staff was courteous. Thank you Tony! More
by notso46
Employees Worked With
Tony Segreti, Tony Segreti
February 28, 2012
I would like to add my voice to the list of complementary reviews regarding Mr. Joe Blakely, BMW Service Advisor. Mr. Blakley is absolutely the best professional in the business. My praising of Mr. Blakely reviews regarding Mr. Joe Blakely, BMW Service Advisor. Mr. Blakley is absolutely the best professional in the business. My praising of Mr. Blakely professionalism and highest quality customer service does not end here. Over years of my dealing with the Moritz of North Arlington, I have written to the BMW Welt, München in an appreciation of Mr. Joe Blakely preferable treatment of each customer. I’ll be ready for my next car and definitely it will be another BMW because of Mr. Joe Blakely, BMW Service Advisor superb customer service at the Moritz of North Arlington. Leila More
by LeilaAI
Employees Worked With
Joe Blakely, Joe Blakely
